Operations Manager Card Jobs in Utah (NOW HIRING)

Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day.

Who we are

Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers nationwide.

What we do

We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.

Merrick Bank ranks among the top 20 FDIC-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.

Position Summary:

The FLOD Non-Card Analyst II leads complex first-line risk and control activities, owning specific processes or domains end-to-end. The Analyst designs/optimizes controls, develops sampling strategies, performs root-cause analysis, and drives remediation plans through closure. The role produces executive-ready analytics and materials, mentors Analyst I team members, and serves as a key liaison to Compliance, Audit, OCM, PMO, ERM, and Technology.

Scope & Portfolio:

• Recreational Lending - dealer intake, underwriting/origination, booking, titling & insurance, repossession, collections, and servicing.
• Flow Lending - flow/wholesale programs (e.g., GreenSky, LendingClub), onboarding, performance monitoring.
• Deposit Operations - payments, claims, item processing, reconciliations, escheatment, customer communications.
• Merchant Operations - merchant onboarding, chargebacks/disputes, settlement & funding, PCI coordination.
• Key supporting platforms and third parties across the above domains (e.g., Fiserv, Salesforce, LoanPro).

Essential Functions:

Risk & Control Ownership

• Own assigned processes within Rec Lending, Flow Lending, Deposit Ops, or Merchant Ops; keep control library current.
• Design/refine controls based on risk assessments, regulatory changes, and testing results.
• Develop/execute QA/QC plans and targeted deep dives; validate corrective actions and sustainability.
• Create and maintain KRIs/KPIs, thresholds, and monthly dashboards/heat maps for leadership.

Advanced Analysis & Reporting

• Perform trend and root-cause analysis on defects, complaints, and exceptions; recommend actionable fixes.
• Build executive-ready presentations with clear findings, impacts, and prioritized remediation plans.

Change Management & Testing Leadership

• Lead operational readiness for changes (requirements, testing, training, go-live criteria, early-life monitoring).
• Ensure evidence, approvals, and control updates meet governance standards.

Access, Data & Third-Party Oversight

• Coordinate UAR cycles for assigned systems, including segregation-of-duties analysis and exception remediation.
• Lead vendor/third-party first-line reviews (SLAs, KPIs, control attestations, testing coordination).

Coaching & Collaboration

• Coach Analyst I colleagues on testing discipline, documentation quality, and analytical methods.
• Partner cross-functionally; communicate status, risks, and decisions crisply to management.

Education and Experience:

• Bachelor's degree or equivalent experience.
• 1-3 years in financial services operations, analytics, or first-line support.
• Strong Excel skills and basic Power BI familiarity; disciplined documentation and organization.
• Clear written and verbal communication; attention to detail.

Summary of Qualifications:

• Hands-on experience in at least one domain: Rec Lending, Flow Lending, Deposit Ops, Merchant Ops.
• Experience with Fiserv, Salesforce, LoanPro, ServiceNow, Archer, PMO suites, or Power BI.
• Working SAS/SQL proficiency or comparable data-wrangling experience is a plus.

#INDHP1

Why join us

We believe in putting people first by supporting our customers, employees and our partners while creating opportunities for everyone to reach their potential. From fostering work-life balance to rewarding good work and innovative ideas, we invest in what matters most, our people.

At Merrick Bank, you'll be part of a collaborative, customer-focused team where you can grow your career while making a meaningful impact.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.