Operations Manager Automation Jobs in Southbridge, MA

The Investment Operations Manager is responsible for overseeing the operational, reporting, treasury, and administrative functions that support the Foundation's investment portfolio. This position plays a critical role in maintaining the accuracy, integrity, and efficiency of investment operations across a diversified, multi-asset class endowment portfolio and other Foundation investments.

• Coordinate operational aspects of the investment portfolio, including capital calls, distributions, subscriptions, redemptions, transfers, and account openings.
• Review and process investment documentation, agreements, notices, and transaction-related materials.
• Maintain investment records and documentation throughout the investment lifecycle.
• Coordinate with external managers, custodians, administrators, and finance staff to ensure timely and accurate transaction processing.

• Oversee reconciliation of holdings, transactions, and valuations across custodians, administrators, investment managers, and internal systems.
• Support investment accounting processes, including month-end, quarter-end, and year-end reporting activities; annual investment audits and related information requests; and regulatory, tax, and compliance reporting activities as required.
• Monitor capital activity, valuation updates, cash balances, and treasury transactions across the portfolio, ensuring all cash transactions are accurately recorded and reported.
• Investigate and resolve accounting and reconciliation discrepancies.
• Maintain strong controls over investment data quality and accuracy.

• Prepare quarterly and ad hoc investment reports for management, committees, and the Board.
• Assist with performance measurement, benchmark reporting, asset allocation monitoring, and risk reporting.
• Support production of materials for Investment Committee meetings and strategic discussions.
• Develop and maintain reporting tools, dashboards, and analytical resources.
• Ensure consistency and accuracy across internal and external investment reporting.

• Maintain cash forecasts and liquidity analyses to support treasury management.
• Monitor cash flows, liquidity needs, and cash balances to ensure timely funding of financial obligations and operating requirements. Overseeing transfers and reinvestments of excess cash.
• Oversee other treasury-related functions as needed, including monitoring and reporting on debt covenant compliance, and related functions.

• Serve as a primary operational contact for custodians, banks, fund administrators, consultants, auditors, and technology providers.
• Monitor service provider performance and recommend enhancements when appropriate.
• Coordinate information sharing among investment, accounting, legal, and finance stakeholders.
• Assist with due diligence reviews and onboarding of new managers and service providers.

• Develop, document, and maintain investment operations procedures and workflows
• Identify opportunities to improve efficiency, reduce operational risk, and enhance reporting capabilities.
• Support implementation, optimization, and ongoing administration of investment technology platforms.
• Assist with systems integration, automation, and data management initiatives.
• Perform special projects and other duties as assigned.

Key Competencies

• Strong analytical, organizational, and problem-solving skills. Excellent verbal and written communication skills, including strong presentation skills.
• Self-motivated, detailed and results-oriented with the ability to work in a timely manner and prioritize work. Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail
• Strong knowledge of multi-asset investing principles, vehicles, strategies, and operations, with knowledge of alternative investments a plus.
• Strong interpersonal skills and ability collaborate with a broad range of constituencies with tact and diplomacy.
• High level of integrity, discretion, and professional judgment.
• Ability to work to the demands of the position which include some travel and at times may exceed a 40-hour work week.

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field or equivalent combination of education and experience
• 5+ years of related experience in investment operations, investment accounting, fund administration, public accounting, endowment management, foundation investing, family office operations, or a related field.
• Advanced proficiency in Microsoft Excel. Direct experience with MSCI Total Plan (formerly Caissa) preferred, including use of the platform for asset allocation analysis, portfolio construction, risk modeling, liquidity analysis, scenario testing, and total portfolio management. Experience with business intelligence and reporting tools such as Power BI is a plus

The salary range for this position is $120,000 - $135,000. It will be commensurate with qualifications and experience, while also placing an emphasis on internal equity.

Benefits start from day one. We offer medical, dental, and vision plans and will make an annual contribution to your health savings account if enrolled in one of the high-deductible health plans offered by the Foundation.

• We offer a generous contribution to your 403(b) retirement plan to help you plan for retirement.
• We place an emphasis on work/life balance. In addition to a hybrid schedule, you will receive thirteen paid holidays, five weeks of paid time off per calendar year, and additional sick time.
• We invest in your professional development. Aside from opportunities to participate in various trainings, committees, and conferences throughout the year, you will also be eligible for tuition reimbursement after one year of employment.

Please contact an Employee Support & Experience team member if you need any assistance completing any forms or participating in any part of the application process due to a disability.