Operations Management Intern Jobs in Merrick, NY

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 350 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

This internship is designed to provide meaningful, hands-on experience while supporting the daily operations of the Risk Management Department and developing the foundational skills necessary for a career in risk management, insurance, claims, or corporate compliance. This is an on-site internship at our Corporate Office in Plainview, NY.

Risk Management Intern

Department: Risk Management
Reports To: Risk Management Associate and Risk Director
Status: Internship (Part-Time/Full-Time)

Position Summary

The Risk Management Intern provides operational and administrative support to the Risk Management Department by assisting with incident investigations, claims administration, reasonable accommodation requests, litigation support, reporting, and cross-functional coordination. This role offers hands-on exposure to property management risk, insurance, litigation, regulatory compliance, and operational risk management while developing professional skills in a collaborative environment. The intern serves as a key support resource for the department by ensuring timely follow-up with property teams, maintaining accurate documentation, and assisting with departmental projects and reporting.

Essential Duties and Responsibilities

Incident Management

• Review incoming incident reports for completeness and accuracy.
• Follow up with Regional and Property Managers to obtain missing information, photographs, witness statements, and supporting documentation.
• Assist with gathering facts and organizing claim files prior to Risk Management review.
• Maintain accurate electronic claim documentation.

Reasonable Accommodations

• Assist in the administration of the Reasonable Accommodation process.
• Review accommodation requests for completeness.
• Coordinate with property teams regarding required documentation.
• Track requests and maintain accurate records within departmental systems.
• Communicate professionally with internal stakeholders throughout the review process.

Claims and Litigation Support

• Assist with organizing litigation and claim files.
• Coordinate the collection of leases, incident reports, photographs, maintenance records, and other supporting documentation.
• Maintain electronic claim files and ensure documentation is complete.
• Support communication with property teams regarding outstanding claim documentation.

Reporting and Data Analysis

• Prepare claim summaries and management reports.
• Assist with trend analysis and departmental metrics.
• Develop PowerPoint presentations and executive reporting materials.
• Maintain departmental tracking spreadsheets and databases.

Administrative and Operational Support

• Monitor departmental inboxes and assist with follow-up communications.
• Coordinate with internal departments to obtain information needed for claims and investigations.
• Assist with department projects and process improvement initiatives.
• Support document management and record retention efforts.
• Perform additional administrative duties as assigned.

Qualifications

• Currently pursuing a Bachelor's degree in Risk Management, Business Administration, Finance, Legal Studies, Criminal Justice, Insurance, or a related field.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple assignments in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• High level of professionalism and attention to detail.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications

• Interest in Risk Management, Insurance, Claims, Compliance, or Property Management.
• Experience working with databases or document management systems is a plus.
• Previous internship or administrative experience is preferred but not required.

Knowledge, Skills & Abilities

• Strong attention to detail and organizational skills.
• Ability to analyze information and identify missing documentation.
• Excellent interpersonal and customer service skills.
• Ability to work independently while collaborating effectively with multiple departments.
• Strong follow-up and communication skills.
• Ability to prioritize competing deadlines in a dynamic environment.

Learning Opportunities

This internship provides exposure to:

• Property and casualty claims management
• Incident investigations
• Litigation support and legal document management
• Reasonable accommodation administration
• Risk assessment and mitigation strategies
• Insurance carrier coordination
• Regulatory compliance
• Claims analytics and executive reporting
• Cross-functional collaboration with Operations, Legal, Compliance, and Property Management

Qualifications

• Currently pursuing or recently completed a Bachelor's degree in Risk Management, Business Administration, Finance, Legal Studies, Insurance, or a related field.
• Minimum GPA of 3.0 preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving abilities with a high level of attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, Outlook, and Teams.
• Demonstrated ability to work independently while contributing effectively within a team environment.
• Prior internship, administrative, legal, insurance, compliance, property management, or customer service experience is preferred but not required.
• Interest in pursuing a career in Risk Management, Insurance, Claims Administration, Compliance, Corporate Safety, Legal Operations, or Property Management.