Operations Management Consultant Jobs in Florida

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.  

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.  

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”  

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY. 

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.  

This is a highly responsible and professional position serving as the Operations & Mgmt Consultant Mgr - SES within Program. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply. 

 Specific Duties and Responsibilities include: 

• The applicant selected to fill this position shall be required to submit a pre-employment medical examination. This position requires lifting, pulling, and squatting. Duties of this position require the incumbent to be knowledgeable of and utilize the principles of Total Quality Management and to participate as the lead of the Quality Improvement Team. Responsibilities include activities related to organizational needs, analysis, policy management (strategic planning), performance improvement, and process management. These responsibilities are cross-functional and multidisciplinary and involve work with employees throughout FSH as well as hospital suppliers and providers, and other stakeholders.   

• Recovery Planning and Admission/Discharge Planning: Ensures all work manuals procedures, synopses, and guidelines are up-to-date and aligned with Accreditation, Federal, State, and Facility requirements.  Ensures performance of Recovery Team members consistently meets standards.  Provides operation and management coordination and/or facilitation in the development of policies, standards, procedures, training, and implementation of resident-driven treatment, rehabilitation, role discovery/recovery, and recovery plans for consumers with a variety of individual needs.  Develops and/or assists with studies to develop relevant service needs.  Serve as a resource person for related subjects.  Assists in the identification and development of resources designed to maximize the efficiency of service delivery for residents.  Provides individual resident, program, and administrative consultation relevant to state, federal, and professional guidelines for service planning and delivery.  Assist in identifying, planning, implementing, monitoring, and evaluation to promote continuing quality improvement.  Maintain/improve hospital targets for core processes related to recovery planning including, but not limited to assessment, recovery plan development, documentation reassessment, admission, discharge, etc.  Assist units, areas in developing action plans to meet identified gaps in performance and report status of indications, action plan as required at Leadership Team meetings.  Provides guidance to unit management staff and facility administration regarding standards of care. 

• Performance Improvement and Management: Consults, facilitates, and participates in the management and improvements of FSH performance Improvement initiatives and Quality Delivery System.  This involves activity recommendations regarding the design and make-up of performance improvement team, team facilitation and management, and tracking team progress.  Utilizes tools and techniques to perform performance improvement projects including problem solving, decision analysis and action planning.  This also includes identification and flowcharting of core and support processes and development of quality indicators, including appropriate formulas, benchmarking, and target setting methodologies. Develop data collection instruments and instructions and incorporate data into custom designed spreadsheets and databases for trend analysis.  Identifies opportunities for core and support process improvements utilizing tools and techniques. 

• Strategic Planning: Consults, facilitates, and participates in FSH’s strategic planning process cycle.  This includes activities related to organizational needs assessments, SWOT analyses, strategic goals/objectives development of the Strategic Plan, and makes specific recommendations to the Hospital Management Team regarding improvement of the strategic planning process. 

• Ensures compliance with performance standards, facility, department, state, and federal regulations.  Completes all personnel actions as required including but not limited to, recruiting, hiring, monitoring, corrective, time management, discipline up to dismissal. 

• Training: Provides training, as required, for Qualified Mental Health Professionals (Mental Health Program Analysts), and other team members to improve service delivery system.   Provides comprehensive didactic and experiential certification training of QIP principles, tools, and techniques in formal training environments.  Utilizes training techniques during facilitation of performance improvement teams as “teaching opportunities”. 

• Other Duties: Performs other duties required to assist FSH in meeting or exceeding its mission, goals, and objectives. 

 Knowledge, Skills and Abilities required for the position: 

• Knowledge of the methods of data collection and analysis. 

• Knowledge of basic management principles and practices.  

• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.  

• Ability to organize data into logical format for presentation in reports, documents and other written materials.  

• Ability to conduct fact-finding research.  

• Ability to utilize problem-solving techniques.  

• Ability to work independently.  

• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.  

• Ability to plan, organize and coordinate work assignments.  

• Ability to communicate effectively.  

• Ability to establish and maintain effective working relationships with others. 

 Minimum Qualifications: 

• A bachelor's degree from an accredited college or university is preferred and three years of professional experience in developmental disabilities, special education, mental health, counseling, guidance, social work, health or rehabilitative programs.  

• One year of experience writing formal business communications 

• Four years of professional experience supervising or serving in a leadership role.   

• Professional experience as described above can substitute on a year-for-year basis for the required college education.   

• A master’s degree can substitute for one year of the required experience. 

 Preference will be given to applicants who have: 

• Experience with recovery plans and continuing quality improvement.  

• Experience implementing patient services and retaining timeframes.  

Candidate Profile (application) Requirements: 

Candidate Profile (application) must be complete in its entirety.  

• Work History - entered with the most recent/current listed first: 

• Any and all State of Florida jobs 

• Any and all Florida University jobs 

• All periods of employment 

• Periods of unemployment 

• Gaps 3 months or more* 

• Education 

• Volunteer Experience 

• Include supervisor names and phone numbers including current place of employment. 

• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 

• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. 

 If you experience problems applying online, please call the People First Service Center at (877) 562-7287. 

 Benefits of Working for the State of Florida: 

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits. 

• For a more complete list of benefits, visit www.mybenefits.myflorida.com. 

 
DCF EMPLOYMENT DISCLOSURES 

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. 

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov. 

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. 

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully com