Operations Management Associate Jobs in Chicago, IL

Help shape how Public Sector Lockbox delivers results-through clear priorities, strong governance, and disciplined execution. At JPMorganChase, you'll partner with senior leaders and cross-functional teams to turn strategy into action and strengthen how we run the business. You'll build executive-ready storytelling, create operating rhythm, and help teams stay aligned on outcomes that improve productivity, client experience, and risk management. You'll also gain exposure across Operations, Product, Technology/Applied AI, Finance, HR, and Controls, with opportunities to grow your influence and scope. If you thrive in fast-moving, highly collaborative environments, this role is built for you.

As a Public Sector Business Manager within Receivables Operations, you will serve as a strategic Business Management partner for Public Sector Lockbox, translating leadership priorities into an executable plan and a dependable operating cadence. You will own core business routines and governance (touchpoints, OKR reviews, and Monthly Business Reviews), ensuring decisions are clear, outcomes are documented, and action items are driven to closure. You will work across Operations, Product, Technology/Applied AI, Finance, HR, and Controls to align stakeholders, coordinate communications, and drive cross-functional delivery from intake through completion. You will produce executive-ready materials, status reporting, and analysis that surface insights, improve productivity and client experience, and reduce risk. You will also serve as an early escalation point for issues, risks, and misalignment, framing options and trade-offs to enable timely decisions.

Job responsibilities

• Partner with leaders across Operations, Product, Technology/Applied AI, Finance, HR, and Controls to define needs, align objectives, and deliver priorities
• Own the Public Sector operating cadence by running touchpoints, OKR reviews, and Monthly Business Reviews with reliable execution and clear outcomes
• Build agendas, decision points, and pre-reads; coordinate presenters and logistics to ensure meetings are decision-driven and well-prepared
• Facilitate discussions, document decisions, assign owners and timelines, and drive action-item follow-through to closure
• Manage cross-functional initiatives end-to-end from intake and scoping through execution, delivery, and closeout
• Produce executive-ready materials, business reviews, and briefing content for senior leaders and key events
• Deliver data-driven analysis and recommendations that improve productivity, strengthen client experience, and reduce risk
• Standardize communications across channels to summarize progress, surface issues/risks, and clarify next steps
• Escalate emerging risks, issues, and misalignment early by framing options, trade-offs, and recommended paths forward
• Strengthen team effectiveness by improving ways of working, documentation quality, and process discipline

Required qualifications, capabilities, and skills

• 5 years of experience in business management, business operations, chief-of-staff/COO support, or program/project management within a large, matrixed organization
• Demonstrated ability to influence stakeholders and drive follow-through without direct authority
• Hands-on experience running operating cadences and governance routines, including agendas, pre-reads, minutes, action logs, and closure tracking
• Strong written and verbal communication skills, with the ability to synthesize inputs into crisp, decision-oriented updates tailored to audience
• Proficiency in PowerPoint, including executive storylines and clean, structured visuals
• Proficiency in Excel, including pivots/lookups and KPI/OKR tracking for basic-to-intermediate analysis
• Proven ability to manage work from intake to completion, including scoping, planning, dependency management, and risk/issue tracking
• Strong analytical and problem-solving skills, with comfort using data to identify themes and translate findings into actions
• Sound judgment, attention to detail, and discretion when handling confidential or sensitive information
• Ability to manage multiple priorities and deadlines while maintaining high quality in a fast-paced environment
• Highly organized, proactive, and self-motivated, with the ability to operate effectively across locations and time zones

Preferred qualifications, capabilities, and skills

• Change leadership: Drives adoption of new processes and standards across teams; anticipates resistance and addresses it with clarity and data. 
• Strategic thinking: Connects day-to-day routines to broader business priorities; helps stakeholders focus on highest-impact work. 
• Influence without authority: Persuades and aligns across functions through credibility, preparation, and clear framing of trade-offs. 
• Advanced facilitation (navigating conflict, resolving misalignment, driving decisions, documenting decision criteria). 
• Strong editorial skills for executive messaging (tight narrative, logical structure, clean formatting, consistent voice). 
• Advanced PowerPoint skills (storyboarding, slide architecture, use of charts/tables/framework slides, and building "decision" slides that accelerate alignment).
• Demonstrated ability to reduce churn and improve throughput via process improvements, templates, and better intake/triage mechanisms.

Security Clearance Requirement:

A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:

• Fingerprints
• Credit check
• Proof of U.S. Citizenship or Lawful Permanent Resident (LPR) 
• Verification of employment history
• Educational background
• Criminal record check
• Tax filing history (possible)
• References
• Information on relatives including citizenship  
• 7 Year Travel History
• 7 Year Residence History
• Favorable background investigation
• Tax filing history (possible)
• Government interview (possible) 
• Other relevant verifications as mandated by federal requirements

Employment is contingent upon the candidate's ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.