Operations Management Associate Jobs in Ohio (NOW HIRING)

The Fraud Operations Finance & Business Management Associate is a highly visible role that partners with senior leaders across Consumer & Community Banking Operations to drive financial performance, business execution, and strategic decision-making. This position combines financial planning and analysis, executive reporting, project management, and risk governance responsibilities to support key business priorities. The successful candidate will lead budgeting and forecasting activities, develop executive-level presentations and insights, coordinate cross-functional initiatives, identify risks and opportunities, and help drive continuous improvement through automation, analytics, and innovative solutions. This role offers significant exposure to senior management and is ideal for a motivated professional who excels at transforming complex data into actionable business outcomes in a fast-paced environment. The ideal candidate is a highly analytical and strategic thinker who can seamlessly balance financial expertise, executive communications, project management, and business governance responsibilities. They are comfortable working directly with senior leaders, driving complex initiatives, identifying risks and opportunities, and transforming data into actionable insights that support business decision-making.

Key responsibilities:

• Partner with Finance and Operations leaders to support budgeting, forecasting, expense management, and financial analysis 
• Deliver executive-level reporting, presentations, dashboards, and business insights
• Monitor financial performance, identify risks and opportunities, and provide actionable recommendations
• Lead and support cross-functional projects, strategic initiatives, and business reviews
• Coordinate governance activities, audit and control deliverables, and risk management processes
• Drive process improvements through automation, analytics, and innovative solutions
• Respond to executive requests and support senior leadership decision-making

Required qualifications, skills and capabilities: 

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field
• 2+ years of experience in Finance, FP&A, Business Management, Strategy, Consulting, or related functions
• Strong financial analysis, forecasting, budgeting, and reporting skills
• Advanced proficiency in Excel and PowerPoint
• Excellent communication, presentation, and stakeholder management skills
• Strong project management, organizational, and problem-solving abilities
• Self-starter with the ability to manage multiple priorities in a fast-paced environment

Preferred qualifications, skills and capabilities: 

• Experience in financial services, banking, or operations
• Knowledge of Tableau, Alteryx, Essbase, AI/LLM tools, or other analytics platforms
• Experience supporting senior executives and leading cross-functional initiatives
• Understanding of risk, controls, audit, and regulatory processes
• Practical fluency with AI-enabled productivity tools to accelerate research, writing, analysis, and stakeholder communications
• Strong judgment in applying AI-knowing when to use AI vs. manual analysis, and validating outputs for accuracy, completeness, tone, and audience fit

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans