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Operations Leadership Roles Jobs in Florida (NOW HIRING)

VivoAquatics

Operations Manager

Orlando, FL · On-site +1

This is a hands-on leadership role responsible for ensuring operational excellence while also ... Experience in client-facing roles or account management * Experience identifying upsell or service ...

VivoAquatics

Operations Manager

Orlando, FL · On-site

This is a hands-on leadership role responsible for ensuring operational excellence while also ... Experience in client-facing roles or account management * Experience identifying upsell or service ...

VIVOAQUATICS INC

Operations Manager

Orlando, FL

This is a hands-on leadership role responsible for ensuring operational excellence while also ... Experience in client-facing roles or account management * Experience identifying upsell or service ...

Robert Half

VP/Director of Finance

Jacksonville, FL · On-site

$150K - $180K/yr

... leadership roles. • Strong background in financial reporting, month-end close, budgeting, forecasting, and internal controls. • Experience overseeing multi-entity operations and working within ...

EoS Fitness

Operations Manager in Training

Tampa, FL · On-site

EoS Fitness is seeking a motivated and customer-focused leader for the Manager in Training (MIT ... Potentially step into acting managerial roles for a day or shift under supervision, as part of ...

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Operations Assistant / Delivery Driver / Transportation

Lakeland, FL · On-site

$880/wk

Courier Express is searching for Operation Assistants to support our operations team. Our company ... This is a strategic position for promotion to tomorrow's leadership roles. While we are a leader in ...

CX Employees

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Operations Assistant / Delivery Driver / Transportation

Tallahassee, FL · On-site

$880/wk

Courier Express is searching for Operation Assistants to support our operations team. Our company ... This is a strategic position for promotion to tomorrow's leadership roles. While we are a leader in ...

Zelis

Strategic Operations Manager

Saint Petersburg, FL · On-site

Strong platform for future leadership roles in strategy, operations, or general management Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the ...

Zelis

Strategic Operations Manager

Saint Petersburg, FL · On-site

Strong platform for future leadership roles in strategy, operations, or general management Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the ...

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Operations Leadership Roles information

Is ops manager higher than GM?

In most organizations, a General Manager (GM) oversees overall operations of a business or a large division, while an Operations Manager (ops manager) typically manages specific departments or processes within that organization. The GM usually holds a higher-level, broader leadership role, whereas the ops manager focuses on day-to-day operational efficiency within their scope. The hierarchy can vary depending on the company's size and structure.

What is an operations lead salary?

An operations lead salary typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. These roles often require strong leadership, organizational skills, and familiarity with operational tools and processes.

What is an operational leadership role?

An operational leadership role involves overseeing daily business activities, managing teams, and ensuring efficient processes to meet organizational goals. These roles often require strong management skills, problem-solving abilities, and knowledge of operational tools and systems. Examples include operations managers, directors, and supervisors responsible for coordinating resources and improving workflows.

What jobs pay $500,000 a year in the US?

Operations leadership roles such as Chief Operating Officer (COO), Chief Executive Officer (CEO), and other executive-level positions can reach or exceed $500,000 annually, especially in large corporations. These roles typically require extensive experience, strategic skills, and often involve performance-based bonuses and stock options that contribute to high total compensation.
What cities in Florida are hiring for Operations Leadership Roles jobs? Cities in Florida with the most Operations Leadership Roles job openings:
Operations Leadership Roles jobs near you
Infographic showing various Operations Leadership Roles job openings in Florida as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Senior Director of Business Operations

Senior Director of Business Operations

RightRez

Miami, FL • Remote

Full-time

Posted 22 days ago

Job description

The Senior Director of Business Operations will play a critical leadership role, driving operational excellence and ensuring our customers receive consistent, high-quality service. This individual will lead Customer Success, Customer Support, and Implementations, working closely with the CEO and cross-functional leaders to scale processes, improve retention, and support product adoption. This is a high-impact, strategic, and hands-on role for a senior operator who thrives in a fast-growing, customer-centric SaaS environment.

Key Responsibilities

Operational Leadership

  • Lead, mentor, and develop the Customer Success, Customer Support, and Implementations teams.
  • Establish and refine operational processes to improve service delivery, customer onboarding, and issue resolution.
  • Set KPIs, track performance, and ensure teams are aligned with company goals.
  • Foster a culture of accountability, ownership, and continuous improvement.

Customer Success & Retention

  • Oversee Customer Success strategy to drive renewals, satisfaction, and long-term partnerships.
  • Implement best-in-class playbooks for onboarding, adoption, upsell readiness, and lifecycle management.
  • Build strong executive relationships with customers and serve as an escalation point for strategic accounts.

Customer Support Operations

  • Ensure high-quality, timely, and efficient support delivery with measurable SLAs and customer experience metrics.
  • Optimize support workflows, tiering, documentation, and knowledge base practices.
  • Lead initiatives to improve resolution times, reduce ticket volume, and enhance support automation.

Implementations & Project Delivery

  • Own the end-to-end implementation framework for new customers.
  • Ensure projects are delivered on time, within scope, and with exceptional customer experience.
  • Partner with Product and Engineering to address onboarding challenges and streamline integrations.

Cross-Functional Leadership

  • Collaborate closely with Product, Engineering, and Sales to ensure strong alignment between customer needs and product development.
  • Inform roadmap decisions with customer insights, usage patterns, and operational trends.
  • Represent Operations leadership in executive discussions and strategic planning.

Requirements
  • 5+ years of experience in Operations, Customer Success, or Service Delivery roles within SaaS, travel tech, or enterprise software.
  • 3+ years of experience managing leaders or multi-disciplinary teams.
  • Proven success scaling post-sales operations in a high-growth environment.
  • Strong knowledge of customer lifecycle management, support operations, and implementation methodologies.
  • Data-driven decision-maker with strong analytical and process-improvement skills.
  • Excellent communication, executive presence, and relationship-building skills.
  • Experience working remotely and leading distributed teams.
  • Travel industry or GDS/automation experience with flights — strong advantage.

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