Operations Intelligence Jobs in Tennessee (NOW HIRING)

Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview:

We are seeking an experienced End User Computing (EUC) Engineer to provide dedicated, full-time support. This role will serve as the primary resource responsible for the administration, support, optimization, and security of the organization's end-user computing environment.

The ideal candidate will have strong expertise across modern endpoint management technologies and a proven track record of managing enterprise desktop environments, mobile devices, and endpoint security initiative

Qualifications:

• Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune.
• Configure, deploy, and support Windows Autopilot for streamlined device provisioning and onboarding.
• Manage and support endpoint infrastructure through Windows Administration Center and related management tools.
• Package, deploy, and maintain end-user applications across the enterprise environment.
• Oversee operating system lifecycle management, including upgrades, migrations, and refresh initiatives.
• Manage endpoint patching and update compliance to ensure systems remain current and secure.
• Support and maintain endpoint backup and recovery solutions.
• Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams.
• Administer software licensing and hardware asset management processes and reporting.
• Monitor and improve the overall digital employee experience, focusing on endpoint performance and user satisfaction.
• Implement and maintain endpoint security baselines, hardening standards, and compliance controls.
• Support and troubleshoot enterprise print services and printing infrastructure.
• Manage deployment and support of mobile applications across iOS and Android devices.
• Provide support for Bring Your Own Device (BYOD) programs and policies.
• Monitor endpoint health and performance through proactive monitoring and alerting solutions.
• Serve as the dedicated EUC resource, partnering closely with stakeholders to ensure reliable and high-quality end-user support.

Requirements:

• 7+ years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles.
• Hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune in an enterprise environment.
• Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management.
• Experience supporting enterprise Windows desktop environments and modern workplace technologies.
• Knowledge of endpoint security best practices, vulnerability management, and system hardening.
• Experience with application packaging, deployment, and patch management processes.
• Familiarity with mobile device management (MDM) solutions and mobile application deployment.
• Experience supporting BYOD environments and modern workplace initiatives.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently in a fully remote environment while supporting a dedicated client account.

• Experience with enterprise monitoring and endpoint analytics platforms.
• Relevant Microsoft certifications related to endpoint management or modern workplace technologies.
• Experience working in managed services or dedicated client support environments.
• Familiarity with ITIL processes and service management best practices.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

**This is a contract position with a client of Arctiq**