Operations Intelligence Jobs in Tennessee (NOW HIRING)

Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

This is an on-site, full-time opportunity for one of Arctiq’s clients in Knoxville, TN.

Position Overview:

Our client is seeking a strategic and hands-on Director of Cybersecurity & Compliance to lead cybersecurity operations, compliance initiatives, and managed security service delivery. This leader will be responsible for strengthening the organization's security posture while driving the growth of a CMMC-focused managed services practice.

This role combines technical leadership, operational oversight, compliance expertise, and client engagement. The ideal candidate has experience translating regulatory requirements into scalable security operations, developing repeatable processes, and advising both internal stakeholders and clients on cybersecurity strategy and risk management.

Responsibilities:

Cybersecurity Operations

• Lead day-to-day cybersecurity operations and manage the security team.
• Serve as the senior escalation point for security incidents, vulnerabilities, and client risk concerns.
• Oversee managed security services including:
  • Endpoint Detection & Response (EDR)
  • Identity Threat Detection
  • Vulnerability Management
  • SIEM & Log Management
  • Email Security
  • DNS Filtering
  • Security Awareness Training
• Maintain incident response procedures, operational playbooks, and security workflows.
• Monitor service performance, identify trends, and drive continuous improvement.

Compliance & CMMC Leadership

• Lead the organization's cybersecurity compliance program with an emphasis on CMMC Level 2, NIST SP 800-171, and related regulatory frameworks.
• Develop operational processes that support audit readiness and defensible compliance.
• Translate compliance requirements into technical standards, operational controls, documentation, and evidence collection processes.
• Oversee control ownership, remediation tracking, policy development, and assessment readiness.
• Coordinate with external assessors, consultants, and compliance partners.

Security Architecture & Standards

• Develop and maintain enterprise security standards and baseline configurations.
• Define secure technology standards across Microsoft 365, Microsoft Entra ID, Azure, endpoints, servers, firewalls, and cloud infrastructure.
• Evaluate new security tools and technologies for operational effectiveness, compliance value, and scalability.
• Partner with infrastructure, networking, cloud, and service teams to ensure consistent implementation of security standards.

Threat & Vulnerability Management

• Lead vulnerability management and incident response activities.
• Develop remediation standards, severity classifications, and response playbooks.
• Coordinate investigations and communications during security incidents.
• Identify recurring security risks and implement long-term improvements through automation and process optimization.

Governance, Risk & Compliance

• Maintain security policies, standards, risk registers, and governance documentation.
• Support SOC 2, HIPAA, CMMC, and other compliance initiatives.
• Conduct access reviews, control validation, and risk assessments.
• Support disaster recovery, business continuity, and tabletop exercises.

Client Advisory & Strategic Initiatives

• Participate in executive-level client meetings, security assessments, and strategic planning discussions.
• Support business development through technical discovery, solution validation, and cybersecurity consulting.
• Review proposed security solutions for technical feasibility and compliance alignment.
• Stay current on evolving cybersecurity threats, regulatory changes, and industry best practices.

Qualifications:

• Proven leadership experience managing cybersecurity operations and security teams.
• Strong background in managed security services, consulting, or enterprise cybersecurity.
• Hands-on experience with Microsoft security technologies, SIEM platforms, vulnerability management, identity security, and cloud security.
• Deep understanding of CMMC Level 2, NIST SP 800-171, DFARS, SOC 2, HIPAA, and related compliance frameworks.
• Experience building operational processes, security standards, and governance programs.
• Excellent communication skills with the ability to engage technical teams, executives, and clients.
• Preferred Certifications:
  • CISSP
  • CISM
  • CCSP
  • CMMC CCP/CCA (preferred)

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.