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Operations Intelligence Jobs in Ontario (NOW HIRING)

Purolator

Manager Service Intelligence

Mississauga, ON · On-site

Working closely with Operations leaders and cross-functional partners, this role delivers actionable insights, performance reporting, scorecards, analytics, and operational intelligence that improve ...

Thales

Title: Customer Intelligence Analyst Base location: Belfast, Northern Ireland (Hybrid) Thales ... Create, maintain and constantly improve operational processes for Customer Success teams * Conduct ...

Td

Business Intelligence Analyst III

Toronto, ON · On-site

CA$94/hr

By combining deep operational knowledge with analytical expertise, we help shape more personalized ... Business Intelligence is the team where your impact will be seen and felt. CUSTOMER * Produce ...

Arctiq

Senior Network Transformation Lead

Toronto, ON · On-site

... Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security ...

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All JobsOperations Intelligence JobsOperations Intelligence Jobs in Ontario

Operations Intelligence information

See Ontario salary details

$20K

$78.4K

$152K

How much do operations intelligence jobs pay per year?

As of Jul 25, 2026, the average yearly pay for operations intelligence in Ontario is $78,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $99,500.00 per year, depending on experience, location, and employer.

How does an Operations Intelligence professional typically collaborate with other departments to improve organizational efficiency?

Operations Intelligence professionals work closely with teams across departments such as logistics, supply chain, and IT to gather and analyze operational data. Through regular meetings and cross-functional projects, they identify bottlenecks, optimize processes, and recommend actionable improvements. This collaboration often involves sharing insights, developing dashboards, and facilitating communication between technical and non-technical staff to ensure informed decision-making and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an Operations Intelligence professional, and why are they important?

To thrive as an Operations Intelligence professional, you need strong analytical abilities, attention to detail, and a background in intelligence analysis or a related field, often supported by a relevant degree or military/law enforcement experience. Familiarity with intelligence tools such as GIS software, data visualization platforms, and secure communication systems is typically required. Outstanding critical thinking, situational awareness, and effective communication skills help you synthesize information and collaborate with diverse teams. These skills ensure timely, accurate intelligence that supports operational decision-making and mission success.

What is operations intelligence?

Operations intelligence refers to the process of collecting, analyzing, and interpreting data to support decision-making and improve efficiency within an organization's operations. Professionals in this field use data analytics, monitoring tools, and real-time information to identify trends, optimize processes, and anticipate issues before they arise. Operations intelligence is used in various industries, including military, business, and technology, to enhance productivity and achieve strategic objectives. By providing actionable insights, operations intelligence helps organizations respond quickly to changing conditions and maintain a competitive edge.
What are popular job titles related to Operations Intelligence jobs in Ontario? For Operations Intelligence jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Operations Intelligence jobs in Ontario look for? The top searched job categories for Operations Intelligence jobs in Ontario are:
Operations Intelligence jobs near you
Infographic showing various Operations Intelligence job openings in Ontario as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $78,424 per year, or $37.7 per hour.
Manager Service Intelligence

Manager Service Intelligence

Purolator

Mississauga, ON

Other

Posted 8 days ago

Job description

 It's not a package. It's a promise.

As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Manager, Service Intelligence serves as a bridge between data and decision-making across Purolator's network. Working closely with Operations leaders and cross-functional partners, this role delivers actionable insights, performance reporting, scorecards, analytics, and operational intelligence that improve service performance, enhance operational visibility, and support strategic business initiatives. Through data-driven recommendations, automation, and analytical solutions, the role helps identify risks, uncover opportunities, and enable proactive decision-making that drives stronger business and customer outcomes.
 

Responsibilities
  • Deliver reporting, scorecards, dashboards, and advanced analysis to monitor service performance, identify risks and trends, and support operational decision-making. 
  • Conduct, trade lane, network, customer, and stakeholder analyses to uncover improvement opportunities and provide data-driven recommendations that balance cost, service, and operational efficiency.
  • Lead or support the design, enhancement, deployment, and adoption of Power BI dashboards, analytics solutions, automation, and operational intelligence tools.
  • Partner with Operations and cross-functional teams to prioritize initiatives, solve complex business problems, and drive service quality, performance, and customer experience improvements.
  • Translate business needs into actionable analytical solutions, ensuring outputs are accurate, scalable, relevant, and adopted by stakeholders.
  • Communicate performance insights, risks, recommendations, and executive-ready storytelling to senior leaders and key stakeholders.
  • Support peak planning, operational readiness, performance visibility, risk monitoring, and reporting governance across the network.
  • Build strong cross-functional partnerships to drive alignment, influence outcomes, and support successful delivery of business initiatives.
  • Lead, coach, and develop team members through performance management, feedback, career development, and capability building in analytics, operational intelligence, automation, and stakeholder engagement.
Education
  • Bachelor's degree in Business, Engineering, Mathematics, Statistics, Data Analytics, Operations Research, or a related discipline.
Experience
  • 5+ years of experience in analytics, business intelligence, operational performance, or continuous improvement.
  • Experience supporting senior leaders and cross-functional initiatives.

Skills & Competencies

  • Strong analytical, problem-solving, and critical-thinking skills.
  • Ability to transform data into clear insights, recommendations, and compelling business stories.
  • Advanced data visualization skills, including dashboards, charts, and graphical reporting for various stakeholder audiences.
  • Strong communication, presentation, stakeholder management, and leadership capabilities.
  • Ability to manage multiple priorities in a fast-paced environment.

Technical Skills

  •  Advanced experience developing dashboards, scorecards, scenario modelling, automated reporting, and business intelligence solutions.
  • Experience with Python SQL, automation technologies, data visualization, and large complex operational datasets.
  • Advanced proficiency in Power BI, Excel, and PowerPoint.
  • Knowledge of KPI governance, performance measurement, and operational reporting best practices.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:   Senior Manager Service Excellence 
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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