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Operations Integration Manager Jobs in Jackson, MI

Enterprise Holdings

Management Trainee

Jackson, MI

$51K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... integrated global network of independent regional subsidiaries. Enterprise Mobility and its ...

Enterprise Holdings

Management Trainee

Jackson, MI · On-site

$51K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... integrated global network of independent regional subsidiaries. Enterprise Mobility and its ...

Cresco Labs

Cultivation Supervisor

Marshall, MI

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... Operation Management:   * Oversees cultivation tasks and processes, ensures proper documentation ...

Cresco Labs

Cultivation Supervisor

Marshall, MI · On-site

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... Cultivation Operation Management: * Oversees cultivation tasks and processes, ensures proper ...

Hillsdale College

Systems Administrator

Hillsdale, MI · On-site

... cloud-integrated systems that serve our faculty, staff, and students. Working closely with the ... operational goals. * Document and Share Knowledge by contributing to a central knowledge management ...

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All JobsOperations Integration JobsOperations Integration Manager JobsOperations Integration Manager Jobs in Jackson, MI

Operations Integration Manager information

See Jackson, MI salary details

$33.7K

$101.1K

$178.3K

How much do operations integration manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for operations integration manager in Jackson, MI is $101,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,800.00 and $120,500.00 per year, depending on experience, location, and employer.

How does an operations integration manager typically collaborate with cross-functional teams during major organizational changes?

An Operations Integration Manager plays a crucial role in uniting various departments—such as IT, finance, HR, and supply chain—when implementing new systems or processes. They coordinate with stakeholders to align goals, identify potential bottlenecks, and develop actionable plans that ensure smooth transitions. Regular meetings, progress tracking, and open communication are key to anticipating challenges and keeping everyone informed. This role often requires balancing strategic planning with hands-on problem-solving to achieve seamless integration across the organization.

What does an operations integration manager do?

An Operations Integration Manager is responsible for overseeing and coordinating the integration of new business operations, processes, or technologies into an organization. They work closely with multiple departments to ensure that changes are implemented smoothly, efficiently, and with minimal disruption. Their role often includes project management, stakeholder communication, and process optimization to achieve seamless transitions and improved operational performance.

What are the key skills and qualifications needed to thrive as an operations integration manager, and why are they important?

To excel as an Operations Integration Manager, you need expertise in project management, process optimization, and cross-functional operations, often supported by a relevant degree and experience in business or engineering. Familiarity with ERP systems, workflow automation tools, and certifications like PMP or Lean Six Sigma are highly valuable. Strong leadership, problem-solving, and effective communication skills help drive successful integration across teams and departments. These abilities are crucial for ensuring seamless operational transitions, minimizing disruptions, and delivering strategic business objectives.

What is the difference between Operations Integration Manager vs Operations Coordinator?

AspectOperations Integration ManagerOperations Coordinator
CredentialsBachelor's degree, experience in operations, project management skillsAssociate's or bachelor's degree, organizational skills
Work EnvironmentStrategic planning, cross-department collaborationAdministrative support, task coordination
Employer & Industry UsageManufacturing, logistics, corporate sectorsRetail, healthcare, service industries
Search & Comparison IntentFocus on process integration and strategic rolesFocus on daily operations and task management

The Operations Integration Manager typically handles strategic planning and cross-departmental integration, requiring more experience and higher-level skills. In contrast, the Operations Coordinator focuses on supporting daily operational tasks and administrative functions. Both roles are essential in operations but differ in scope, responsibilities, and required credentials.

What are popular job titles related to Operations Integration Manager jobs in Jackson, MI? For Operations Integration Manager jobs in Jackson, MI, the most frequently searched job titles are:
What job categories do people searching Operations Integration Manager jobs in Jackson, MI look for? The top searched job categories for Operations Integration Manager jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Operations Integration Manager jobs? Cities near Jackson, MI with the most Operations Integration Manager job openings:
Operations Integration Manager jobs near you

Client Systems & Process Specialist

Ambs Call Center

Jackson, MI • On-site

$61K - $72K/yr

Full-time

Re-posted 13 days ago

Job description

Client Integration & Solutions Engineer
About the Position
Ambs Call Center, the nation's top-rated answering service provider, is seeking a technically skilled and service-driven Client Integration & Solutions Engineer. In this dynamic role, you'll play a pivotal part in delivering seamless, customized client solutions, and integrations that enhance our customers' experience. It bridges client-facing needs with backend automation and technology infrastructure.
Join a fast-paced, collaborative team with a 24/7 commitment to helping businesses across the U.S. never miss an important call. If you're tech-savvy, customer-focused, and excited about bridging systems and service-this role is for you.
Primary Responsibilities
  • Develop, configure, and launch new live answering service accounts in Startel Software and any other related software, following standardized processes approved by Ambs Call Center.
  • Build, train, and refine client AI Agents based on customer needs.
  • Collaborate with the operations and sales teams to ensure account programming aligns with customer needs and company protocols.
  • Implement updates, modifications, and improvements to existing accounts, ensuring all changes are documented and communicated effectively.
  • Develop and maintain internal statistical reports detailing call volumes, agent performance metrics, and other relevant operational data.
  • Assist in investigating client complaints related to account configurations, analyzing root causes, and recommending process improvements for efficiency and effectiveness.
  • Conduct system testing and validation post-implementation to ensure functionality and compliance with client specifications.
  • Troubleshoot programming issues, working closely with Technical and Operations teams to resolve errors and inconsistencies.
  • Leverage AI-powered tools (e.g., AI scripting, intelligent routing, or analytics) to optimize call flow logic, agent scripting, or reporting automation.
  • Build and maintain Zapier workflows to connect Startel with third-party CRMs, help desks, or analytics tools.
  • Develop custom integrations using APIs to enhance client automation and data syncing capabilities.
  • Create and maintain internal knowledge base articles and client onboarding templates to streamline repeatable processes.

Expected Key Performance Indicators (KPIs)
  • Response Time: Acknowledge programming change requests within 1 business day.
  • Quality Assurance: ≤2 monthly complaints related to onboarding/programming issues.
  • System Efficiency: Continuously optimize account setups to improve call handling time and minimize inefficiencies.
  • Documentation Compliance: Maintain thorough and updated documentation for all programming activities.

Qualifications & Skills Required
  • Technical Proficiency: Experience working with APIs, JSON, and Zapier.
  • Analytical Skills: Ability to interpret data and identify trends.
  • Attention to Detail: High level of accuracy in programming accounts and troubleshooting potential issues.
  • Problem-Solving Ability: Strong critical thinking skills to identify and resolve system-related problems efficiently.
  • Communication Skills: Effective verbal and written communication for interacting with internal teams and clients.
  • Time Management: Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
  • Collaboration: Works well within a team environment while also being able to work independently.
  • Adaptability: Ability to quickly learn new systems, tools, and processes as they evolve.

Additional Qualifications
  • 2-3 years' work experience.
  • Proven experience working independently.
  • Thrives in structured environments using best practices.
  • Strong problem-solving skills and a proactive mindset.
  • A willingness to be flexible and available to support 24/7 operations when needed.
  • Preferred: Experience with Startel Software, Coding experience, Proficiency with SQL queries.

Work Environment
In-office at Ambs Call Center's Jackson, MI or Tampa, FL locations. Collaborative, fast-paced, and improvement-oriented culture. Opportunities for professional growth and cross-functional learning.

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