Operations Implementation Manager Jobs in Wilmington, DE

Learning Experience Designer
Saxbys | Philadelphia, PA (Hybrid) | $70,000/year + annual bonus + benefits

Make Life Better - for the students who lead our cafes.

Saxbys isn't just a coffee company. We're an experiential learning platform disguised as a cafe - where college students run the show as Student CEOs, and every cup poured is part of their leadership development. We're looking for a Learning & Development Business Partner to help build the training that makes that possible.

Job Summary: The Learning Experience Designer supports the Saxbys Experiential Learning Platform (ELP) by building and maintaining the training that prepares student team members and leaders to succeed in the cafe. This role works under the direction of the Director of L&D and in close partnership with Operations Implementation to assess training needs across cafe roles, close content gaps, and keep training and compliance content current. The role also manages the day-to-day grading, enrollment, and reporting for the Saxbys ELP, and supports HQ learning initiatives as capacity allows. 

What You Will Own

• Cafe Training & Compliance Content: Partner closely with subject matter experts to identify content gaps and update existing cafe training materials and compliance content (Fair Workweek, DOH, food safety) to produce multimodal, engaging online learning experiences. 
• ELP Learning Experience Ownership: Manage, update, and maintain all content within the Saxbys Experiential Learning Platform - including the Experiential Learning Microcredentials (Badge Courses), Student VP onboarding courses, and the Student CEO Badge Course - to reflect new expectations and processes, and design interactive, multimodal, high-quality learning experiences for student leaders.
• Assessment, Enrollment & Reporting: Grade student submissions, process enrollments, and run recurring reports for department leads. Analyze learning experience survey results and identify opportunities to enhance content and delivery.
• HQ Learning Support: Support additional HQ learning initiatives as time and capacity allow, including role-specific onboarding training, systems rollouts, and professional development / managerial training across synchronous and asynchronous formats.

Who You Will Support

• Operations Implementation: Serve as the embedded L&D business partner to the Operations team, translating operational priorities into cafe training content and compliance updates.
• Director of Cafe Operations: Partner closely to identify content gaps, validate accuracy, and keep cafe training aligned with current operating procedures.
• Student CEOs and Student VPs: Maintain and evolve the Experiential Learning Platform content, assessments, and submission environments that support their leadership development.
• Director of Learning & Development: Execute against the broader enterprise learning strategy, escalating content or resourcing needs and contributing data and insights from cafe-level and ELP programming.
• HQ Departments: Provide additional L&D support - as time and capacity allow - for onboarding, systems rollouts, and professional development initiatives.

Who You Will Supervise

This position does not currently have direct reports.

What Success Looks Like

• Cafe training content for Levels 1-4 is accurate, current, and free of compliance gaps 
• Learning experience surveys show 85%+ satisfaction across cafe and ELP training programs
• Enrollments, grading, and Canvas administration are processed accurately and on schedule with no backlog
• Department leads receive timely, accurate reporting on training completion and student performance
• Experiential Learning Platform content - including Badge Courses, assessments, and capstone materials - reflects current expectations and processes each term

Where You Excel

• Instructional Design & Curriculum Development (synchronous and asynchronous)
• Cross-Functional Collaboration with Subject Matter Experts
• Data-Informed Program Improvement
• Organization, Follow-Through, and Attention to Detail
• Multimodal, Interactive Content Creation (synchronous and asynchronous)
• Learning Management System Administration

What You Have Done

• 2-4 years of experience in learning & development, instructional design, training, or a related field
• BA/BS required
• Experience designing multimodal training content, including interactive, video-based, and written formats
• Experience administering a learning management system (Canvas, ADP, Cornerstone, Workday, or similar)
• Demonstrated proficiency with Google Suite, Canva, Articulate 360 Suite, or comparable learning design tools
• Shown curiosity and appetite for learning across domains, including operations

What is Required

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. 
• Stay current on best practices in experiential learning, talent development, learning design, and adult education
• Maintain an enthusiasm for educating and mentoring college-age students and early-career professionals
• Bring a positive attitude, strong attention to detail, and consistent organizational discipline
• Travel Requirement <15% with occasional overnight stays
• Valid driver's license 
• Physical requirements:
• Able to stand and walk for extended periods of time 
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps