Operations Director Jobs in Waterloo, IA (NOW HIRING)

Position Summary

The Integrated Health Operations Manager oversees health satellite clinics and front desk operations, ensuring delivery of high-quality, client-centered care to vulnerable populations. This role provides leadership to diverse teams across multiple sites, supporting seamless patient access, efficient clinic operations, and compassionate service. The Manager collaborates with providers, senior leadership, and cross-departmental teams to strengthen integrated health services and client experience.

Duties/Responsibilities (Essential Functions)

• Provide leadership and supervision to Client Access Representatives, Enrollment Specialists, and Coordinators, fostering an inclusive culture and continuous improvement in performance and service delivery.
• Oversee operational efficiency by planning and facilitating team meetings, coordinating scheduling, referrals, and registration processes, and ensuring a seamless patient experience.
• Collaborate with Integrated Health managers to evaluate staffing patterns, maintain clinic flow, and resolve logistical and coverage issues across multiple sites.
• Manage systems operations including phone-tree scheduling, registration, and practice management software; implement quality assurance programs for call-in and scheduling processes.
• Work with Clinical Directors, Managers, and Revenue Cycle staff to align provider schedules with patient demand, maximize access, and improve reimbursement efficiencies.
• Engage directly with clients when needed, providing respectful and trauma-informed service; participate in Quality Improvement initiatives to address service gaps and improve outcomes.
• Ensure staff compliance with OSHA, HIPAA, and other safety and regulatory standards.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned

Education, Experience and Job Competencies

• Education
  • Associate or bachelor’s degree in business administration, healthcare management, or related field preferred.
     
    
• Experience
  • Minimum 2 years of management experience, preferably in healthcare or client services.
  • Proven track record managing 10+ employees across multiple locations.
  • Minimum 2 years of experience in health operations and/or practice management.
  • HIPAA trained or proficient in HIPAA rules and regulations.
  • Understanding of community health clinic operations.
  • Valid Colorado driver’s license and eligibility for CCH auto insurance coverage required.
  • Proficiency in practice management systems and medical office software.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general office equipment/telecommunications systems.
  • Working knowledge of Excel and budget/accounting data helpful.
  • Experience managing front desk operations, customer service teams, or enrollment specialists preferred.
  • Experience with insurance enrollment preferred.
  • Experience working with underserved or high-needs populations, particularly in healthcare or nonprofit settings preferred.
• Job Competencies
  • Demonstrated leadership and supervisory skills; ability to motivate, mentor, and develop staff.
  • Strong communication skills with ability to convey expectations and provide constructive feedback.
  • Effective problem-solving and decision-making skills in fast-paced environments.
  • Strong organizational and time management skills with ability to manage multiple priorities.
  • Commitment to delivering excellent customer service with cultural humility and respect for diversity.
  • Proficiency in practice management systems, medical office software, and EHR systems.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and use of office equipment.
  • Working knowledge of Excel and budget/accounting data helpful.
  • High emotional intelligence, adaptability, and collaboration skills.

Department Overview & Requirements

• Department Description: The Client Access Department supports patients in navigating and accessing healthcare through front desk, scheduling, registration, and enrollment functions. Teams work to connect individuals and families experiencing homelessness to vital healthcare and supportive services with dignity and respect.
• Location:
• Schedule:
• Driving Requirements: A valid driver’s license is required. This requirement may be waived, if necessary, based on overall candidate experience and current business needs.
• Language Requirements: Bilingual in English and Spanish preferred.

Physical Demands and Working Conditions – The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

• Physical Demands:
  • Frequent seeing, hearing, standing, walking, grasping, and typing.
  • Occasional climbing, stooping, kneeling, lifting, pulling, and pushing (up to 25 pounds).
  • Driving between clinic and satellite locations required.

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

X

HEARING: Must be able to hear well enough to communicate with employees and others.

X

STANDING/WALKING

x

CLIMBING/STOOPING/KNEELING

X

LIFTING/PULLING/PUSHING

X

FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.

X

DRIVING: Must have valid driver’s license and clean driving record.

x

• Working Conditions
  • Work primarily performed in climate-controlled office and clinic environments.
  • Frequent interpersonal interactions with clients who may present with complex medical, behavioral health, or social needs.
  • Regular travel between CCH clinic locations and satellite sites required.

NOTE: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.