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Operations Director Jobs in Providence, RI (NOW HIRING)

Lenze

Director, Operations (Manufacturing)

Uxbridge, MA · On-site

$172K - $212K/yr

Position : Director, Operations Location : Uxbridge, MA Reporting To: Vice President, Operations On Target Compensation : $172,500 - $212,750 ( Compensation includes base salary plus target ...

Rise Technical

Director of Operations

Providence, RI · On-site

Director of Operations Providence, RI $170,000 - $190,000 + Bonus + Progression + 401k + Medical + Dental + Vision Are you an Operational leader looking for a dynamic role where you can lead multi ...

New

The Press Club Grill

Director of Operations

Cranston, RI · On-site

$120 - $180/hr

About the Role - Director of Operations As the Director of Operations , you will be a critical leader within our organization, overseeing a portfolio of restaurants and ensuring all locations operate ...

Nordsonhcm

Director of Operations

East Providence, RI · On-site

We are seeking a Director of Operations to join the Nordson EFD team. In this role you will be responsible for setting the direction, leading, and managing Nordson EFD Operations to maximize ...

Jj

Director, Hospital Operations - Spine

Raynham, MA · On-site +1

As a key member of the commercial operations leadership team, the Director will partner closely with Sales, Marketing, Supply Chain, Finance, and Global Operations leaders to drive strategic ...

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Showing results 21-40

All JobsOperations JobsOperations Director JobsOperations Director Jobs in Providence, RI

Operations Director information

See Providence, RI salary details

$34.3K

$108.8K

$181.3K

How much do operations director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for operations director in Providence, RI is $108,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,300.00 and $136,900.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Providence, RI?

The most popular types of Operations jobs in Providence, RI are:

What job categories do people searching Operations Director jobs in Providence, RI look for?

The top searched job categories for Operations Director jobs in Providence, RI are:

What cities near Providence, RI are hiring for Operations Director jobs?

Cities near Providence, RI with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $108,782 per year, or $52.3 per hour.

Regional Director of Service

Thielsch Engineering

Cranston, RI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

The Regional Director of Service is responsible for overseeing all service operations across multiple HVAC business units within the Southeastern Massachusetts and Rhode Island regions. This role drives consistency, operational efficiency, safety, technician performance, and customer satisfaction by standardizing service processes, improving productivity, and supporting local service teams. The Regional Service Manager partners closely with Installation Managers, Sales, Dispatch, and Operations leadership to ensure profitable, high-quality service delivery and long-term customer retention.
Essential Duties & Responsibilities include, but are not limited to:
  • Oversee day-to-day service operations across multiple branches, ensuring alignment with company standards and performance expectations
  • Drive consistency in service processes, dispatching, documentation, and customer experience across all business units
  • Establish and enforce field service best practices, SOPs, and safety protocols
  • Monitor and improve key performance indicators (KPIs) including technician productivity, average ticket value, maintenance agreement growth, first-time fix rate, callback rates, and gross margin
  • Partner with ServiceTitan and operations teams to ensure accurate scheduling, invoicing, technician tracking, and service closeout processes
  • Review service performance metrics, labor utilization, and operational reporting to identify risks and implement corrective actions
  • Collaborate with Sales and Customer Service teams to support lead generation, customer retention, and service agreement growth
  • Support workforce planning, including headcount forecasting, technician allocation, on-call scheduling, and subcontractor utilization
  • Lead regular operational reviews with branch leadership to track performance and drive accountability
  • Ensure compliance with all company safety standards, licensing requirements, and regional code regulations
  • Standardize inventory management, truck stock processes, and parts procurement to reduce delays and improve efficiency
  • Identify opportunities for continuous improvement, including process optimization, technology adoption, and workflow enhancements

Leadership & Team Development
  • Provide direct leadership and guidance to Service Managers, Dispatch teams, and field technicians across multiple locations
  • Coach and develop service leaders to improve technical skills, leadership capability, sales performance, and operational discipline
  • Support hiring, onboarding, training, and performance management of service personnel
  • Promote a culture of accountability, safety, customer service, and high performance across all teams
  • Partner with apprenticeship and training programs to ensure proper development and supervision of junior technicians

Financial & Operational Oversight
  • Own regional service P&L performance, including revenue, gross margin, labor efficiency, and maintenance agreement growth
  • Ensure accurate service reporting, forecasting, invoicing, and revenue recognition practices
  • Identify and address inefficiencies, excessive callbacks, warranty exposure, and operational cost overruns
  • Support pricing strategy, service agreement structure, and labor rate alignment in partnership with leadership
  • Monitor fleet utilization, overtime trends, and operational expenses to improve profitability

Customer & Stakeholder Management
  • Ensure high levels of customer satisfaction through responsive communication, quality service delivery, and timely issue resolution
  • Act as an escalation point for complex customer concerns or operational issues
  • Coordinate with internal stakeholders (Installation, Controls, Engineering, Sales, and Customer Service teams) to deliver integrated solutions
  • Support strategic customer relationships and key accounts across the region

Required Education and Experience:
  • 7+ years of experience in HVAC service operations, with multi-site or supervisory responsibility preferred
  • Proven experience managing commercial and/or residential HVAC service teams
  • Strong understanding of service operations, technician productivity, maintenance agreements, and operational KPIs
  • Experience with ServiceTitan or similar field service management systems strongly preferred
  • Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
  • Working knowledge of regional codes, licensing, and compliance requirements
  • Demonstrated leadership ability in managing distributed teams across multiple locations
  • Strong organizational, communication, customer service, and problem-solving skills

Work Environment, Position Type and Expected Hours:
This job operates in a professional field environment with a mix of local travel and office time. In addition to occasionally traveling to field work sites, will also be exposed to varied indoor and outdoor environments. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. It is a full-time 40+ hour position. Days and hours of work may vary but are typically Monday through Friday 8:00 AM to 5:00 PM, with periodic travel required throughout the Northeast US. This position will be based at our corporate office in Cranston, RI.
Physical Demands:
  • Ability to lift up to 40 lbs.
  • Ability to conduct site inspections in varied conditions.
  • Ability to travel to job sites and field locations.
  • Reading, typing and computer input.
  • Clarity of vision at both over 20 feet and under 20 inches
  • Able to judge depth, have a good field of vision, and identify and distinguish colors.

Compensation and Benefits:
  • Health care benefits through United HealthCare.
  • Delta Dental and Vision Service Plan.
  • Paid time off and holidays.
  • Employer-matching 401(k) retirement plan.
  • Employer-paid Employee Stock Ownership Plan (ESOP).
  • Employer-paid life and AD&D insurance; access to short and long-term disability insurance.
  • Tuition reimbursement.

Who We Are
RISE Group Inc. is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.
Our Culture
At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.
From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.
We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.
RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.

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