Direct Staff Management: Lead Account Management staff and provide coaching and guidance. * HR ... Operational Process Excellence: Implement and enforce processes and best practices. * Data Analysis:
Quick apply
Direct Staff Management: Lead Account Management staff and provide coaching and guidance. * HR ... Operational Process Excellence: Implement and enforce processes and best practices. * Data Analysis:
Quick apply
Direct Staff Management: Lead Account Management staff and provide coaching and guidance. * HR ... Operational Process Excellence: Implement and enforce processes and best practices. * Data Analysis:
Charleston, WV · On-site
$27K - $45K/yr
... regular direct contact with adult probationers and parolees. The primary focus of this role is ... Additionally, the Office Operations Assistant handles high-volume communication by answering ...
Charleston, WV · On-site
$27K - $45K/yr
... regular direct contact with adult probationers and parolees. The primary focus of this role is ... Additionally, the Office Operations Assistant handles high-volume communication by answering ...
Conduct regular 1:1s, performance reviews, and career development planning for direct reports ... Oversee email security operations including anti-phishing, anti-malware, and email gateway ...
Conduct regular 1:1s, performance reviews, and career development planning for direct reports ... Oversee email security operations including anti-phishing, anti-malware, and email gateway ...
Conduct regular 1:1s, performance reviews, and career development planning for direct reports ... Oversee email security operations including anti-phishing, anti-malware, and email gateway ...
Conduct regular 1:1s, performance reviews, and career development planning for direct reports ... Oversee email security operations including anti-phishing, anti-malware, and email gateway ...
Buffalo, WV · On-site
Case Management Director Career Opportunity Highly regarded for your Case Management Director ... Review operations to ensure a high level of quality consistent with organizational standards. • ...
Buffalo, WV · On-site
Case Management Director Career Opportunity Highly regarded for your Case Management Director ... Review operations to ensure a high level of quality consistent with organizational standards. • ...
Charleston, WV · On-site
$48K - $84K/yr
... level, directing nutrition services in a regional public health nutrition program offering a ... Manage daily operations of the five-county WIC program. * Supervise WIC personnel (9 full-time, 7 ...
Charleston, WV · On-site
$48K - $84K/yr
... level, directing nutrition services in a regional public health nutrition program offering a ... Manage daily operations of the five-county WIC program. * Supervise WIC personnel (9 full-time, 7 ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise ... In this role, you will play a crucial part in ensuring the smooth and safe operation of our ...
$30.6K - $42.5K
4% of jobs
$42.5K - $54.5K
8% of jobs
$54.5K - $66.4K
11% of jobs
$68.3K is the 25th percentile. Wages below this are outliers.
$66.4K - $78.3K
12% of jobs
$78.3K - $90.2K
14% of jobs
The median wage is $91.8K / yr.
$90.2K - $102.1K
12% of jobs
$102.1K - $114K
13% of jobs
$117K is the 75th percentile. Wages above this are outliers.
$114K - $126K
9% of jobs
$126K - $137.9K
9% of jobs
$137.9K - $149.8K
5% of jobs
$149.8K - $161.7K
3% of jobs
$30.6K
$97K
$161.7K
| Aspect | Operations Director | Operations Manager |
|---|---|---|
| Responsibilities | Oversees multiple departments, sets strategic goals, and manages overall operations | Manages daily operations within a specific department or area |
| Required Credentials | Bachelor’s degree, often MBA, extensive experience in operations | Bachelor’s degree, relevant experience in operations management |
| Work Environment | Executive-level, strategic planning, cross-departmental coordination | Team leadership, process management, operational oversight |
| Industry Usage | Common in large organizations and corporations | Found in organizations of all sizes, more operational focus |
The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.
Cities near Poca, WV with the most Operations Director job openings:

Charleston, WV • On-site
Full-time
Medical, Retirement
This job post has expired today. Applications are no longer accepted.
8.8
Based on 18 frontline employees who took The Breakroom Quiz
57th of 315 rated insurance
Description
Job Description:
Title: Operations Supervisor – Commercial Lines
Work Mode: Remote (Southeastern US only) | Location/Supporting: Longwood, FL | Book Focus: General
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.
Key Responsibilities:
Performance Standards: Monitor productivity, efficiency, quality, and service standards.
Culture Promotion: Promote IOA culture and support team engagement.
Professional Development: Support ongoing staff training and development.
Succession Planning: Develop future branch operations leaders.
Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
HR Management: Ensure compliance with HR policies and processes.
Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
Workflow Management: Assign and balance workloads to ensure service continuity.
Operational Process Excellence: Implement and enforce processes and best practices.
Data Analysis: Monitor and interpret performance data and take action as needed.
Data Integrity: Maintain accurate data across agency and carrier systems.
Account Management: Manage an assigned book of business.
Technical Support: Serve as a subject matter expert for coverage and service questions.
Client Relationship Management: Manage client relationships and support renewals and service needs.
Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
Renewal and New Business Execution: Lead or support the full renewal and new business process.
Service Excellence: Deliver excellent service and proactively anticipate client needs.
Culture Promotion: Promote IOA culture and improve engagement.
Policy Compliance: Stay updated on company policies and procedures.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designations preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Get the full story on Breakroom
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Insurance services
1,001 - 5,000 Employees
Longwood, FL, US
1988