Operations Director Jobs in Nepean, ON (NOW HIRING)

The Opportunity

The Ottawa Senators are seeking an energetic, hard-working professional to join our team as the Manager, Operations. This is an excellent opportunity to join an NHL franchise at a Managerial level which will allow the candidate to become fully engaged in the business of a major league sports team.       

Reporting to the Director, Operations, the Manager, Operations of Canadian Tire Centre (“CTC”) is responsible for maintaining all operational aspects of the building and the building grounds, through the efficient management of the facility.  

Number of vacancies: 1. This is a replacement role.  

Key Responsibilities

Ongoing

• Plan and direct conversion and game day team members on a daily basis, and event basis
• Help coordinate setup requirements and technical requirements for events with appropriate team members and lessees
• Participate on committees to assist with event layouts, and other special requirements 
• Responsible for ensuring that the assembly and disassembly of the arena bowl for events are properly executed
• Ensure the interior and exterior of the CTC facility are properly maintained on a continuous proactive basis 
• Responsible for reviewing all building work orders and ensuring repairs are scheduled accordingly 
• Ensure all part-time timecards, and payroll registers for conversion and custodial team members are verified and authorized
• Provide leadership and direct supervisors and staff, ensuring all members are properly trained for their position
• Support on going internal projects, including large scale CapEx projects 
• Ensure CTC is in compliance with Health and Safety Regulations, and may act as a member of the OH&S committee
• Oversee all NHL game requirements and make sure all duties and responsibilities are completed by our Game Day staff
• Responsible for maintaining accurate inventory of equipment, furniture, and supplies
• Assist event promoters with requests, and provide excellent customer service
• Responsible for ensuring that the conversion are properly staffed with the proper number of team members possessing the required skills on a daily basis and on an event basis
• Responsible for ensuring that the processes and procedures of the Operations department are updated, implemented and maintained

Health & Safety Responsibilities and Accountabilities  

Responsible for ensuring that all areas covered by Occupational Health & Safety Act are adhered to, specifically; 

• Performing workplace inspections 
• Conducting safety information sessions 
• Assisting with incident investigations  
• Ensuring that staff is properly trained and advised of safety hazards  
• Observing team members as they perform their duties to ensure safety measures are being followed, and ensuring corrective action is taken if safety measures are not being maintained 
• Recognizing team members who follow workplace safety 

Qualifications (what we look for)

• Minimum 5 years’ previous experience as a supervisor or manager in an operations department of a public assembly facility
• Knowledge of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio/visual, electrical, food service, equipment etc. 
• Able to read and interpret blueprints, and schematics
• Ability to work under pressure, prioritize tasks, and meet deadlines
• Proficient knowledge of the OH&S Act, Ontario specifically sections 25 & 26 of the Act
• Two to five years of project management experience  
• Excellent organizational skills
• Basic bookkeeping knowledge
• Must possess effective oral and written communication skills
• Must be able to work flexible hours including evenings, weekends and holidays
• Basic spreadsheet and word processing skills
• Team player

Who We Are 

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $71,800 to $110,000 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset. 

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.