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Operations Director Jobs in Kinston, NC (NOW HIRING)

Socket.dev

Operations Director

Farmville, NC · On-site

$120 - $180/hr

The Operations Director is responsible for leading all operational functions of Pierce Insurance Agency and ensuring the organization delivers a consistent, scalable, and profitable client experience.

New

FastMed

Director, Regional Operations

Greenville, NC · On-site

The Regional Director of Operations will be responsible for FastMed Centers in the Eastern Region of North Carolina and must be able to travel to and from all centers (Locations/NC cities include:

Wendy's

Director of Operations

New Bern, NC · On-site

Director of Operations Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests ...

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Operations Director information

See Kinston, NC salary details

$31.7K

$100.6K

$167.6K

How much do operations director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for operations director in Kinston, NC is $100,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $126,500.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Kinston, NC?

The most popular types of Operations jobs in Kinston, NC are:

What job categories do people searching Operations Director jobs in Kinston, NC look for?

The top searched job categories for Operations Director jobs in Kinston, NC are:

What cities near Kinston, NC are hiring for Operations Director jobs?

Cities near Kinston, NC with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Kinston, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,551 per year, or $48.3 per hour.

Operations Director

Foundation Risk Partners

Farmville, NC • On-site

Full-time

Posted 21 days ago

Foundation Risk Partners rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

108th of 310 rated insurance

Job description

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Director to their team at Pierce Insurance.

Position Summary:

The Operations Director is responsible for leading all operational functions of Pierce Insurance Agency and ensuring the organization delivers a consistent, scalable, and profitable client experience. This role partners with agency leadership to execute strategic priorities while maintaining the agency's high-touch service model and supporting continued growth.

The Operations Director oversees implementation, account management, customer service, enrollment operations, call center functions, technology operations, billing administration, project management, reporting, and operational governance.

Key Responsibilities:

Operational Leadership

  • Lead day-to-day agency operations.
  • Design and implement scalable business processes.
  • Establish operational standards, policies, and performance expectations.
  • Create accountability frameworks across departments.
  • Reduce dependency on individual knowledge and manual workflows.

Financial Visibility & Reporting

  • Develop agency-wide operational and financial reporting.
  • Establish KPI dashboards for:
    • Revenue
    • Commissions
    • Profitability
    • Client retention
    • Enrollment performance
    • Service metrics
  • Partner with finance to improve forecasting and budgeting.
  • Monitor operational efficiency and resource allocation.

Client Service & Account Management

  • Oversee account management and customer service teams.
  • Create clear ownership models for client servicing.
  • Establish service standards and escalation procedures.
  • Improve client retention and satisfaction.
  • Drive strategic account review processes.

Implementation & Project Management

  • Build a formal project management framework.
  • Standardize implementation timelines, milestones, and deliverables.
  • Improve cross-functional coordination between:
    • Sales
    • Technology
    • Enrollment
    • Account Management
    • Carriers
  • Ensure successful onboarding of new clients.

Enrollment Operations

  • Oversee open enrollment execution.
  • Optimize counselor deployment and enrollment workflows.
  • Improve staffing and capacity planning.
  • Measure participation, enrollment success, and operational performance.

RFP & Proposal Governance

  • Establish a centralized RFP management process.
  • Develop proposal templates and content libraries.
  • Create review and quality-control procedures.
  • Track proposal metrics and win rates.
  • Ensure consistency across carrier and client responses.

Technology & Process Improvement

  • Lead technology strategy and operational modernization.
  • Oversee agency platforms, enrollment systems, billing systems, and reporting tools.
  • Prioritize automation opportunities.
  • Improve data governance and reporting accuracy.
  • Drive technology initiatives that improve scalability and client experience.

Organizational Development

  • Evaluate organizational structure and staffing requirements.
  • Develop succession planning strategies.
  • Improve role clarity and accountability.
  • Build management capabilities across departments.
  • Foster a culture of operational excellence and continuous improvement.

Key Performance Indicators (KPIs)

Financial

  • Revenue growth
  • Operating margin
  • Commission leakage reduction
  • Budget adherence

Operational

  • Implementation cycle time
  • Open enrollment completion rates
  • Service ticket resolution times
  • Capacity utilization

Client

  • Client retention
  • Net Promoter Score (NPS)
  • Client satisfaction scores
  • Renewal success rates

Team

  • Employee retention
  • Productivity metrics
  • Training completion
  • Succession readiness

Qualifications:

Required:

  • 10+ years of operational leadership experience.
  • Experience within insurance, employee benefits, brokerage, or consulting organizations.
  • Strong financial and operational management capabilities.
  • Experience leading multi-functional teams.
  • Demonstrated success scaling service organizations.

Preferred:

  • Employee benefits or voluntary benefits industry experience.
  • Enrollment and benefits administration expertise.
  • Technology transformation experience.
  • M&A integration experience.
  • Project management certification (PMP or similar).

Success Profile (First 12-18 Months)

The Operations Director would be expected to:

  1. Establish agency-wide financial and operational reporting.
  2. Standardize implementation and project management processes.
  3. Formalize the RFP governance model.
  4. Separate and optimize customer service and call center operations.
  5. Improve capacity planning and workload visibility.
  6. Build a scalable operating model that preserves Pierce's high-touch client experience while supporting future growth.

What Foundation Risk Partners employees say

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