Operations Development Manager Jobs in Surprise, AZ

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The bpro Business Development Manager will be thoroughly familiar with the U.S. automotive aftermarket. Their primary focus will be on selling bpro products to OEM Dealerships, independent installers, and fleets. The position requires full-time travel. The bpro Business Development Manager responsibilities include assisting Dealers in inventory management & analysis of bpro products along with outside sales support for assigned Dealerships. 

Day to Day Responsibilities 
 

• BDMs will be scheduled in advance to travel with to Dealers to sell and support bpro products  

• Acting on behalf of the Dealers, BDMs will coordinate and communicate marketing and sales programs and related features including technician training, technical support, local product promotions and Dealer-funded related details 

• Will be expected to exercise initiative to follow-up on sales calls and "close" sales as authorized by Dealers 

• Will be required to understand high level OEM Dealer organization and aftermarket strategy 

• Will be required to submit daily sales call reports including number of planned/actual customer visits; sales results by product and description of call/next steps using TrackIT and Excel 

• Will provide recommendations on product line expansion, pricing opportunities, market trends from the advanced analytics and data reporting system 

• Will work with Mopar Headquarters and Field personnel to coordinate efforts and identify open markets in need of coverage 

• Sales Contacts - Minimum contacts per representative: 

• One “face to face” contact with the assigned dealer every 30-45 days 

• One phone contact with every servicing dealer weekly 

• Participate in standard meetings with OEM Business Center personnel 

• Return all emails and phone calls within 24 hours 

• All contacts will be logged in TrackIt 

• The MSXI PMO will manage the implementation schedule, dealer contact reports, conducting post-visit surveys and compiling/reporting survey results 

• BDMs will be equipped with a company laptop 

• The client will provide access to internal network and additional program support components 

• Minimum of seven years professional experience in the automotive aftermarket and/or wholesale parts environment with specific Stellantis dealer experience preferred 

• Experience in wholesale automotive parts sales, management and customer requirements 

• Prior aftermarket territory sales management, training, coaching and consulting preferred 

• Must possess excellent communication, presentation and negotiation skills 

• Must be highly interpersonal with team-building and participative management skills 

• Proficient with PC, Dealer/IRF Management Systems and Microsoft Office applications 

• Requires self-starter with ability to work under minimal supervision 
   

Education and/or Experience 

• Bachelor's degree in related field or minimum 7 years equivalent experience 

• Familiarity with the following automotive operations: Manufacturer, fleet, installer, mechanical parts wholesale, dealership parts management & aftermarket service departments 

• Basic understanding of automobile repair and technology 

• Experience with management of and selling wholesale automotive parts 

Language Skills 

• Candidate must professional level communications abilities in English and any other languages as required by the project client 

Computer Skills 

• High level of proficiency with PC and Microsoft applications including; Outlook, Excel, Word, and PowerPoint presentations 

• Candidate must possess demonstrated competency in Mopar /Dealer/Distributor specific software applications as required by the client 

Strategic Skills 

• Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings 

• Comprehensive experience in wholesale parts business planning and marketing highly preferred 

Tactical Skills 

• Candidate must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities 

Process Skills 

• Candidate must be proficient in all areas of process development, mapping, evaluation and execution 

Reasoning Ability 

• Candidate must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations 

Self-Starting Abilities 

• Must possess a demonstrated ability to operate successfully in business environment with limited management oversite with demonstrated teamwork abilities 

Physical Demands 

• Minimum of seven years professional experience in the automotive aftermarket and/or wholesale parts environment with specific Stellantis dealer experience preferred 

• Experience in wholesale automotive parts sales, management and customer requirements 

• Prior aftermarket territory sales management, training, coaching and consulting preferred 

• Must possess excellent communication, presentation and negotiation skills 

• Must be highly interpersonal with team-building and participative management skills 

• Proficient with PC, Dealer/IRF Management Systems and Microsoft Office applications 

• Requires self-starter with ability to work under minimal supervision 
   

Education and/or Experience 

• Bachelor's degree in related field or minimum 7 years equivalent experience 

• Familiarity with the following automotive operations: Manufacturer, fleet, installer, mechanical parts wholesale, dealership parts management & aftermarket service departments 

• Basic understanding of automobile repair and technology 

• Experience with management of and selling wholesale automotive parts 

Language Skills 

• Candidate must professional level communications abilities in English and any other languages as required by the project client 

Computer Skills 

• High level of proficiency with PC and Microsoft applications including; Outlook, Excel, Word, and PowerPoint presentations 

• Candidate must possess demonstrated competency in Mopar /Dealer/Distributor specific software applications as required by the client 

Strategic Skills 

• Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings 

• Comprehensive experience in wholesale parts business planning and marketing highly preferred 

Tactical Skills 

• Candidate must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities 

Process Skills 

• Candidate must be proficient in all areas of process development, mapping, evaluation and execution 

Reasoning Ability 

• Candidate must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations 

Self-Starting Abilities 

• Must possess a demonstrated ability to operate successfully in business environment with limited management oversite with demonstrated teamwork abilities 

Physical Demands 

• Candidate must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, delivery of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs. without sustaining injury.

• Position is full-time 

• Up to 90% overnight travel required 

• Able to accommodate working from a home office location

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.