Operations Delivery Manager Jobs in Philadelphia, PA

Delivery Manager

Philadelphia, PA

Who We Are:

Excelacom has a global presence in the consulting and technology solutions industry with a focus on Communications and Media providers. We collaborate with our clients to solve their complex business, technology and operational challenges through a combination of consulting expertise and telecom-focused solutions and products. Excelacom provides extensive experience in product development, IT consulting, telecom-focused software and managed services, as well as strategic management and thought leadership to steer our clients towards a successful business and technology transformation.

At Excelacom, we recognize that our most valuable asset is our people. We strive to create an environment where our employees can contribute their unique perspectives and grow individually and collectively. Our diverse and inclusive culture empowers our people to embrace their ideas and transform them into innovative solutions.

Who You Are:

This Delivery Manager will ensure stakeholder alignment throughout the process on timelines and delivery objectives and to orchestrate the necessary pieces required for product launch.

At the Manager-level, you will be expected to independently contribute ideas, recommendations, and solutions toward solving business challenges, construct key components of deliverables/presentations, and contribute to the development of Intellectual Capital (IC) and Marketing Collateral. You will serve as a team leader for individual work streams and acquire a comprehensive understanding of the firm’s expertise, product set, and capabilities. Most importantly, you will embrace our firm’s brand and core values.

Role and Responsibilities:

You may work on various projects throughout your career with Excelacom. The roles and responsibilities noted below pertain to the specific role listed above.

• Decompose key business problems to identify value areas and structure and implement complex technology solutions for the client.
• Plan and manage technical and functional projects in the telecom space from inception through testing and release in an Agile environment
• Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
• Direct complex projects often involving multiple internal and external stakeholders and solution partners through all phases of the SDLC.
• Meet with client staff daily to understand key issues with how they operate today and identify opportunities for improvement in their operations and technology landscape.
• Provide key decision support, monitor issues and risks, and create mitigation plans for clients.
• Collaborate closely with technical teams to design, develop, test, and deploy solutions that meet project goals and client requirements.
• Innovate and develop unique service offerings that align with current market trends and technological advancements.
• Identify key partners, define integration scope, and establish engagement models to ensure project success.
• Rigorously manage scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters
• Communicate technical requirements and their impacts clearly to senior leadership.
• Anticipate future challenges and proactively develop strategies to overcome obstacles to meet deliverables and client expectations.
• Monitor and ensure the quality of program deliverables, working closely with core teams and field resources to develop deployment strategies and tools.
• Identify and qualify additional business opportunities
• Prepare solutions and proposals and present them to clients

Required Qualifications:

• Bachelor’s degree, preferably in Computer Science or related field
• Prior consulting experience – in an agile environment – with a leading consulting firm
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)
• Highly collaborative, team-oriented with strong stakeholder management skills
• Ability to lead project working groups and possesses strong facilitation and data gathering skills
• Experience leveraging AI tools (e.g., Claude, ChatGPT, GitHub Copilot, or similar) to accelerate project delivery, improve documentation, analyze requirements, and enhance overall delivery quality and team productivity.
• Strong verbal and written communication skills with the ability to interact with technical and non-technical personnel
• We are looking for someone who has an ownership mentality and will take accountability for the success and quality of deliverables.
• End-to-End (E2E) Understanding and Ownership of Program scope, deliverables, schedule, risks, and collaborators/key contributors.
• Ability to establish the project objective, establish KPIs to demonstrate progress to objectives, understand the technical specifications of the work, and the ability to communicate in non-technical terms.
• Natural curiosity about staying up to date with current technologies, trends, and groundbreaking platforms.
• Experience managing onshore/offshore teams
• Comfortable in being uncomfortable; programs move quickly, decisions change, plans adapt to change, uncertainty is all around. A successful candidate harnesses the chaos and thrives in this environment.

Preferred Qualifications:

• Prior experience in Telecommunications, Media, or Cable is highly preferred
• Past success in generating new business with existing clients
• Good time management skills
• Experience in implementing and overseeing CRM or Order Management projects

EEO Statement:

Excelacom, Inc. is an equal opportunity employer.  Any decision affecting employment, compensation, promotion, or transfer will be based solely on personal qualifications and merit, regardless of sex, race, color, religion, gender identity, sexual orientation, marital status, national origin, disability, age, results of genetic testing, service in the military, pregnancy, childbirth or other related medical conditions or any other factor protected under applicable law.