Operations Delivery Manager Jobs in New York (NOW HIRING)

• Serve as the primary coordination point between business stakeholders and the software development team for assigned initiatives, enhancements, defects, and support-related development work
• Manage and govern the intake of technical requests across Monday.com, Freshservice, and other approved channels
• Review incoming requests to clarify the business problem, desired outcome, priority, acceptance criteria, dependencies, and stakeholder decisions
• Translate business needs into actionable technical work
• Maintain a consolidated view of open development work, including website initiatives, operational projects, defects, enhancements, dependencies, and engineering-support tickets
• Gatekeep work entering the development queue and prevent incomplete, duplicative, unapproved, or poorly defined requests from disrupting priorities
• Establish priorities with business and technology leaders
• Coordinate work through discovery, design, development, testing, release, and closure
• Lead or facilitate standups, refinement sessions, planning discussions, delivery reviews, retrospectives, and stakeholder status meetings
• Identify and drive resolution of blockers, stalled decisions, dependencies, scope changes, and resource conflicts
• Coordinate Freshservice-originated development work and ensure tickets are tracked, communicated, and closed
• Protect the development team from unnecessary interruptions and context switching
• Ensure Monday.com boards and workflow tools accurately reflect status, ownership, priority, risks, dependencies, and next actions
• Provide progress, risk, decision, delivery, and priority updates to leadership and stakeholders
• Coordinate with UX, QA, marketing, infrastructure, support, vendors, and other teams
• Help establish delivery standards for readiness, acceptance criteria, testing, release readiness, documentation, and post-release validation
• Support adoption of Kanban, continuous delivery, work-in-progress limits, cycle-time measurement, and flow-based delivery practices
• Continuously improve technical work intake, prioritization, delivery, communication, and measurement

• 3–5 years of experience in technical project management, delivery management, program management, business analysis, product operations, or a similar role supporting software development teams
• Experience bridging business stakeholders and technical teams when requirements are incomplete or priorities compete
• Understanding of the software development lifecycle and ability to follow technical discussions and identify misaligned requirements, dependencies, or solutions
• Strong discipline managing backlogs, priorities, dependencies, risks, decisions, milestones, and stakeholder communication
• Experience maintaining Monday.com, Jira, Azure DevOps, Freshservice, or similar systems
• Ability to distinguish operational support issues, defects, enhancements, projects, and product or architectural decisions and route them appropriately
• Ability to turn loosely defined requests into clear, actionable work
• Confidence facilitating conversations with executives, business leaders, engineers, designers, support teams, and external partners
• Clear and direct communication skills
• Ability to push back constructively when work is not ready, priorities are unclear, scope expands, or new requests disrupt committed work
• Ownership of follow-through on stalled decisions, blockers, and missed commitments
• Ability to bring structure to developing intake, prioritization, development, testing, and release-management practices
• Collaborative, practical, organized, low-ego approach with a bias toward helping the broader team succeed
• Experience coordinating websites, e-commerce, customer-facing digital, or multi-brand development work is helpful but not mandatory
• Experience with Freshservice or ServiceNow is helpful but not mandatory
• Experience designing or improving intake, prioritization, backlog, release-management, or demand-management processes is helpful but not mandatory
• Experience supporting a transition from sprint-based Agile to Kanban or continuous delivery is helpful but not mandatory
• Experience with cycle time, throughput, aging work in progress, cumulative flow, or other delivery-performance metrics is helpful but not mandatory
• Background in business analysis, software development, UX, QA, IT operations, or technical support is helpful but not mandatory
• Experience in storage, real estate technology, retail, e-commerce, or multi-location operating environments is helpful but not mandatory
• PMP, PMI-ACP, PSM, CSM, or Kanban-related credentials are helpful but not required

Demonstrates expertise in technical project management and delivery management, with a strong focus on stakeholder communication, backlog management, and the software development lifecycle. Proficient in translating business needs into actionable technical work while ensuring effective prioritization and coordination across teams.

• Technical Project Management
• Stakeholder Communication
• Backlog Management
• Software Development Lifecycle
• Monday.com Management

• Technical Project Management
• Backlog Management
• Requirements Analysis
• Agile Methodologies
• Kanban Practices
• Delivery Management
• Risk Management
• Dependency Management
• Acceptance Criteria Definition
• Release Management

• Clear Communication
• Collaboration
• Organizational Skills
• Facilitation Skills
• Problem-Solving

• PMP
• PMI-ACP
• PSM
• CSM

• Software Development
• E-commerce
• Digital Development
• Business Analysis
• IT Operations

• Monday.com
• Freshservice
• Jira
• Azure DevOps
• ServiceNow