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Operations Customer Expert Jobs in Utah (NOW HIRING)

Filevine

Expert Team, Solutions

Salt Lake City, UT · On-site

... operations from reactive to proactive. LOIS reads, understands, and reasons across your data to ... The department is focused on critical initiatives including customer support, escalated technical ...

Filevine

Expert Team, Solutions

Salt Lake City, UT · On-site

... operations from reactive to proactive. LOIS reads, understands, and reasons across your data to ... The department is focused on critical initiatives including customer support, escalated technical ...

Filevine

Expert Team, Solutions

Salt Lake City, UT · On-site

... operations from reactive to proactive. LOIS reads, understands, and reasons across your data to ... The department is focused on critical initiatives including customer support, escalated technical ...

Adobe

Senior Analyst, Revenue Operations

Lehi, UT

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to ... Serve as the order management domain expert across these multi-functional integration activities.

Brex

Fraud Operations Associate

Salt Lake City, UT · Hybrid

$76K - $96K/yr

... and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be ...

Hitachi

Senior Operations Manager

Salt Lake City, UT · On-site

Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and ...

Brex

Fraud Operations Associate

Salt Lake City, UT · On-site

$76K - $96K/yr

... and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be ...

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Operations Customer Expert information

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How much do operations customer expert jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations customer expert in Utah is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.28 per hour, depending on experience, location, and employer.

What is an operations customer expert?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

How does an operations customer expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are the key skills and qualifications needed to thrive as an operations customer expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

Is operations a high paying job?

Operations roles, such as Operations Customer Experts, typically offer salaries that vary based on experience, location, and company size. While some positions can be well-paying, especially with specialized skills or certifications, overall pay levels are generally comparable to other administrative or customer service roles.

What cities in Utah are hiring for Operations Customer Expert jobs?

Cities in Utah with the most Operations Customer Expert job openings:

Operations Customer Expert jobs near you
Infographic showing various Operations Customer Expert job openings in Utah as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,726 per year, or $18.6 per hour.

Expert Team, Solutions

Salt Lake City, UT • On-site

Filevine
Software Development • 11 - 50 employees
Learn more about Filevineexternal

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department
The Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.
Job Summary
The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. "That is not possible" is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement.
Responsibilities:
  • Play a lead role in issue remediation and convey unyielding accountability for assigned issues
  • Create approaches that will best solution a customer's request, using both native capability and out of the box thinking, to resolve the root need
  • Memorialize findings, share, and present to the larger Solutions slice and Expert teams
  • Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen's terms.
  • Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
  • Maintain comprehensive product knowledge across the Filevine family of products
  • Support other expert teams and expert roles as needed
  • Occasional travel, as necessary

Qualifications:
  • Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence
  • 2+ years of Excel/SQL/API or equivalent experience
  • 2+ years Low-code / Declarative development experience or equivalent experience
  • Assertive communicator that can provide recommendations and instill confidence
  • Exceptional curiosity and creative thinking abilities to solution the root cause of a customer's priorities
  • Quick learner of new technologies, self-motivated
  • Driver of change for more impactful solutions and customer outcomes at a fast growing company
  • Ability to lead critical conversations
  • Organized, detail oriented, and timeline driven
  • Ability to independently manage competing customer priorities and initiatives with limited structure

In addition to the qualifications listed above, we expect that our team members have the following:
  • Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.
  • Must be able to work in office 5 days a week in our Sugarhouse, UT location
  • Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.
  • Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

Work Location Expectation: This position is based out of our San Francisco, Chicago, Salt Lake City or New York offices. Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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