Operations Compliance Manager Jobs in Texas (NOW HIRING)

RESPONSIBILITIES (Including but not limited to):

Oversee a team executing timely completion of approval of all recertification and new move-in files. You will be expected to provide leadership and direction to the compliance team to ensure the delivery of high performance, acting as an enthusiastic, positive, and motivated coach, which may include directly participating and ensuring the performance of a team:

• Providing technical support to on-site Property Managers and other staff of assigned properties in the preparation of all compliance-related forms and documents.
• Reviewing files for calculation errors, i.e., SSI, SSDI, pay stub, employment verification forms, overtime, bonuses, etc.
• Making changes/updates to required forms such as Under/Over $5,000 asset form, Cert. of Zero Income form, etc.
• Reviewing assets, i.e., bank accounts, retirement accounts, inheritance, real estate, etc.
• Reviewing the recertification information from previous year to present to be sure information has not changed, i.e., household size, employment, etc.
• Verifying during the approval process if staff has classified them with the correct designation, i.e., ELI, VLI or LI.
• Oversee a team executing timely completion of accurate monthly, quarterly, and annual compliance reports. This consists of directly participating and ensuring the performance of a team compiling and delivering accurate Monthly/Quarterly/Annual compliance report information updated to relevant regulator systems, syndicators, or other applicable agencies as they are due for applicable properties
• Oversee a team executing timely compliance audits of property files and sites. That may include participating in or overseeing teams that:
• Conduct regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, PHA Regulations, and other state and local requirements.
• Conduct regular onsite audits of move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, EIV requirements, reasonable accommodation policies, etc.
• Produce and deliver regular audit summary reports to include items such as the improper application of policies, procedures, and/or rules by staff members.
• Maintain a tracking system for all files reviewed to facilitate an assessment of the overall processes
• Ensure files are being maintained properly, kept secure, and confidential.
• Transmitting vouchers through TRACS

• Collecting annual Utility Allowance data
• Set up sites in PHA’s online systems
• Complete TCSs for new lease-ups or existing stabilized properties transitioning
• Reviewing and understanding Land Use Regulatory Agreements, Land Use Restrictive Covenants, and/or Extended Low-Income Housing Agreements for set-aside and program requirements for individual properties.
• Reviewing and understanding Regulatory Agreements for specific requirements above and beyond program requirements.
• Conducting group or one-on-one training sessions for properties with various programs including LIHTC.
• Updating Standard Operating Procedures, property forms, and file checklists and/or reviewing federal and state regulations for possible updates to policies, procedures, and forms.
  • Compiling reporting and analysis on compliance metrics
  • Any compliance-related issues escalated from the analyst team
  • Other duties or special projects assigned by the Director
• Developing sufficient understanding of rules and regulations to reasonably apply them to various unique situations and exercise good judgment regarding possible courses of action.
• Attending training regularly to stay current with any program changes and/or updates.
• Manage and oversee the performance and development of a team of analysts. As a manager, you will be expected to:
  • Take responsibility for the team's performance management to ensure that quality and deadlines are achieved and maintained and that any issues are managed in line with Solidago Residential Services policies, procedures, and guidelines.
  • Ensure the team is always appropriately staffed
  • Coordinate training programs for new staff and identify training needs for current staff
  • Participate in Compliance Monitoring meetings and cascade messaging, initiatives, and expectations to the team

QUALIFICATIONS - CORE COMPETENCIES:

• Demonstrated experience in Affordable Housing required, including LIHTC, HOME/CDBG, BOND and 811/HUD regulatory experience required
• Demonstrated supervisory experience required
• Demonstrated and applied knowledge of all County, City, State, and Federal agency regulations
• Superior organization, project management skills, and attention to detail
• High level of commitment to quality work product and organizational ethics, integrity, and compliance
• Ability to work effectively in a team environment
• Strong interpersonal skills and the ability to effectively communicate, both written and verbally
• Demonstrated decision-making and problem-solving skills
• Detail-oriented with the ability to multitask and meet deadlines with minimal supervision
• Proficient with Microsoft Office Suite and Teams, including intermediate to advanced working knowledge in Microsoft Excel and Onesite.

PROFESSIONAL ATTRIBUTES:

• Provide a professional example, accuracy, and consistency in work performance.
• Respect teammates.
• Participates and is an active team member by assisting others.
• Communicates in a courteous manner.
• Have a solution rather than a complaint to resolve issues promptly.

• Keep management informed of pertinent information.
• Communicate openly and often.
• Maintains the quality and integrity of the services provided by the department.
• Supports the overall goals of the Company and that services are delivered professionally and efficiently.
• Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Core Values
• Embrace change without resistance and adapt quickly; however, do provide feedback when necessary.

BACKGROUND/EXPERIENCE:

• 5+ years’ experience in the Affordable Housing Compliance field; some direct property management experience preferred.
• Bachelor’s degree preferred: Business, Accounting, Finance, or related field preferred.
• At least one or more of the following Certifications preferred: Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist or Certified Occupancy Specialist
• Excellent mathematical and analytical abilities.
• Knowledge of current application of compliance programs, rules and regulations including HUD, LIHTC, TDHCA, TAA, tax exempt bond and other affordable housing programs.
• A strong working knowledge of Microsoft Word, Excel and Teams.
• Ability to embody the Solidago Core Values every day.

WORK CONDITIONS

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.