Operations Associate I Jobs in Washington (NOW HIRING)

Kadiak, LLC, a Koniag Government Services company, is seeking a Fraud Associate I with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Fraud Associate I. The Fraud Associate Level I will perform administrative work and data analysis in support of the Fraud Program Office and other duties as assigned. Essential Functions, Responsibilities & Duties may include, but are not limited to: * Read rapidly from both paper and a computer terminal * Liaise with other DOS agencies and other USG agencies while performing daily duties * Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents * Process initial fraud case paperwork, enter data, perform quality control reviews of data entered * Process fraud case paperwork, including scan fraud cases, enter or update applicant information into National Fraud Database (ECAS), PLOTS, Travel Document Issuance System (TDIS), and other databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint) * Complete pre-formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office, proofread correspondence, correct and deficiencies * Assist in verifying vital records and other public records * Perform telephone and written inquiries concerning pending applications for FPM and team members * Assist in preparing Passport fraud detection training materials * Retrieve mail, file requests, or other information from other DOS offices * Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files * Maintain paper and electronic file libraries * Assist in training other Fraud Associate Level I's and maintain training materials * Assist in process improvement Requirements: * Ability to multi-task while paying attention to detail and accuracy * Ability to quickly assimilate information, analyze facts, and accurately report to management * Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies * Good hand-eye coordination * Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures * Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, stacking, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading * Ability to work in one place and traverse the office on a continuing basis * Ability to provide basic customer service skills * Ability to operate desktop and industrial sized scanners * Secret clearance required. Education: * HS diploma (bachelor's degree preferred) Work Experience, Knowledge, Skills & Abilities: * Three (3) years of general office experience * Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook * One (1) year experience as a Support Associate Level II (preferred) Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352