... s metrics. * Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... s metrics. * Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Remote Time-Zone: U.S. Central Time (CST) Terms: Full-time, Independent contractor Compensation: $1 ... In this role, you will serve as the operational execution partner to the Senior Customer Success ...
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Remote Time-Zone: U.S. Central Time (CST) Terms: Full-time, Independent contractor Compensation: $1 ... In this role, you will serve as the operational execution partner to the Senior Customer Success ...
Operations Assistant Remote information
See Ponce, PR salary details
$10.81 - $12.56
0% of jobs
$12.56 - $14.32
12% of jobs
$15.49 is the 25th percentile. Wages below this are outliers.
$14.32 - $16.07
20% of jobs
$16.07 - $17.82
16% of jobs
The median wage is $18.06 / hr.
$17.82 - $19.57
19% of jobs
$21.18 is the 75th percentile. Wages above this are outliers.
$19.57 - $21.33
9% of jobs
$21.33 - $23.08
11% of jobs
$23.08 - $24.83
6% of jobs
$24.83 - $26.58
3% of jobs
$26.58 - $28.33
2% of jobs
$28.33 - $30.09
2% of jobs
$10
$19
$30
How much do operations assistant remote jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for operations assistant remote in Ponce, PR is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.88 per hour, depending on experience, location, and employer.
What is the difference between Operations Assistant Remote vs Operations Coordinator?
| Aspect | Operations Assistant Remote | Operations Coordinator |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require administrative certifications | High school diploma; some roles may prefer additional certifications or experience in operations |
| Work Environment | Remote, often independent with virtual team communication | Typically office-based or hybrid, involving coordination across teams |
| Employer & Industry Usage | Common in administrative, nonprofit, and small business sectors | Used across corporate, healthcare, and logistics industries |
| Search & Comparison Intent | People comparing entry-level or administrative support roles in remote settings | Individuals seeking roles with more coordination responsibilities in operations |
The main difference between Operations Assistant Remote and Operations Coordinator lies in their responsibilities and work environment. Operations Assistants primarily handle administrative tasks remotely, while Operations Coordinators often oversee broader operational processes, sometimes in hybrid or office settings. Both roles require similar credentials but differ in scope and complexity.
What are Operations Assistant roles in a remote setting?
Operations Assistants working remotely provide administrative and organizational support to ensure efficient business operations. Their duties often include managing schedules, handling communications, processing data, coordinating with different departments, and assisting with project management tasks—all through digital platforms. Remote Operations Assistants must be tech-savvy, self-motivated, and strong communicators, as they collaborate with teams and managers virtually. This role is essential for keeping workflows smooth and helping organizations stay organized, even when team members are not in the same physical location.
What are some common challenges faced by remote Operations Assistants, and how can they be managed effectively?
Remote Operations Assistants often face challenges such as coordinating across time zones, maintaining clear communication with team members, and juggling multiple administrative tasks independently. To manage these effectively, it's important to establish regular check-ins with supervisors, use collaboration tools for task tracking, and set clear priorities for daily work. Proactively reaching out when clarification is needed and staying organized with digital tools can help ensure tasks are completed accurately and on time. Building strong communication habits is key to thriving in this remote role.
What are the key skills and qualifications needed to thrive as an Operations Assistant (Remote), and why are they important?
To thrive as an Operations Assistant (Remote), you need strong organizational skills, attention to detail, and proficiency in administrative processes, typically supported by a high school diploma or equivalent. Familiarity with project management tools (like Asana or Trello), cloud-based collaboration platforms (such as Google Workspace or Microsoft Office 365), and possibly CRM systems is important. Excellent time management, proactive communication, and adaptability are standout soft skills for this role. These abilities ensure efficient remote support, seamless workflow coordination, and effective team collaboration across locations.
What job categories do people searching Operations Assistant Remote jobs in Ponce, PR look for? The top searched job categories for Operations Assistant Remote jobs in Ponce, PR are:
What cities near Ponce, PR are hiring for Operations Assistant Remote jobs? Cities near Ponce, PR with the most Operations Assistant Remote job openings:
Full-time
Medical, Life, Retirement
Posted yesterday
Collins Aerospace rating
8.4
Based on 249 frontline employees who took The Breakroom Quiz
29th of 71 rated aerospace companies
Job description
Date Posted:
2026-06-24Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes—specifically Incident, Request, and Service Level Management—to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.
What You Will Do
- Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.
- SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).
- ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.
- Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.
- Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.
- Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A Bachelor's Degree or equivalent experience and minimum 8 years prior experience in IT, or an Advanced Degree in a related field and minimum 5 years experience.
- Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.
- Proficiency in ITSM platforms like ServiceNow.
- Experience with ServiceNow Performance Analytics and Report Designer.
- Strong understanding of methodologies related to backlog refinement and burn down.
- Analytical skills to drive data-driven process improvements and reporting.
- Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.
- Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
Qualifications We Prefer
- Experience in process optimization, automation, or documentation management.
- Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.
- Experience with ITIL Service Catalog Management.
- Experience with Power BI.
- Experience with IT Service Management tools (e.g., ServiceNow, Remedy).
- Ability to convey technical information to non-technical stakeholders clearly.
- Experience working remotely with geographically distributed teams across multiple time zones.
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
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About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018