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Operations Assistant Remote Jobs in Kalamazoo, MI

Harris

Remote Care Management - CMA

Three Rivers, MI · Remote

Esrun Health is seeking Medical Assistants to work part-time from their home office as independent ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Kosmos

Lead Attorney

Kalamazoo, MI · Remote

$150K - $250K/yr

This is a remote position with a full benefits package. The Lead Attorney is responsible for ... Ability to manage and prioritize multiple projects and cases * Assist with other duties and special ...

Colliers

Litigation Paralegal

Three Rivers, MI · Remote

$28 - $33.65/hr

This is a remote position based out of our various work states listed on the posting.*** About the ... Work closely with internal business contacts (e.g., HR, Payroll, IT, Operations) to: Ensure ...

Colliers

Litigation Paralegal

Three Rivers, MI · Remote

$28 - $33.65/hr

This is a remote position based out of our various work states listed on the posting.*** About the ... Work closely with internal business contacts (e.g., HR, Payroll, IT, Operations) to: Ensure ...

Lantern

Strategy Analyst

Kalamazoo, MI · Remote

The role will support daily operations, drive operational improvements, identify growth ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

Stryker

Associate Manager, Employee Relations

Kalamazoo, MI · On-site +1

$116K - $193K/yr

Remote What you will do Make an impact where it matters most-helping shape a fair, respectful, and ... May also assist in these investigations. * Maintains knowledge of current and emerging laws and ...

All JobsOperations JobsOperations Assistant Remote JobsOperations Assistant Remote Jobs in Kalamazoo, MI

Operations Assistant Remote information

See Kalamazoo, MI salary details

$10

$18

$29

How much do operations assistant remote jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for operations assistant remote in Kalamazoo, MI is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Operations Assistant Remote vs Operations Coordinator?

AspectOperations Assistant RemoteOperations Coordinator
CredentialsHigh school diploma or equivalent; some roles may require administrative certificationsHigh school diploma; some roles may prefer additional certifications or experience in operations
Work EnvironmentRemote, often independent with virtual team communicationTypically office-based or hybrid, involving coordination across teams
Employer & Industry UsageCommon in administrative, nonprofit, and small business sectorsUsed across corporate, healthcare, and logistics industries
Search & Comparison IntentPeople comparing entry-level or administrative support roles in remote settingsIndividuals seeking roles with more coordination responsibilities in operations

The main difference between Operations Assistant Remote and Operations Coordinator lies in their responsibilities and work environment. Operations Assistants primarily handle administrative tasks remotely, while Operations Coordinators often oversee broader operational processes, sometimes in hybrid or office settings. Both roles require similar credentials but differ in scope and complexity.

What is an operations assistant remote?

Operations Assistants working remotely provide administrative and organizational support to ensure efficient business operations. Their duties often include managing schedules, handling communications, processing data, coordinating with different departments, and assisting with project management tasks—all through digital platforms. Remote Operations Assistants must be tech-savvy, self-motivated, and strong communicators, as they collaborate with teams and managers virtually. This role is essential for keeping workflows smooth and helping organizations stay organized, even when team members are not in the same physical location.

What are some common challenges faced by remote operations assistants, and how can they be managed effectively?

Remote Operations Assistants often face challenges such as coordinating across time zones, maintaining clear communication with team members, and juggling multiple administrative tasks independently. To manage these effectively, it's important to establish regular check-ins with supervisors, use collaboration tools for task tracking, and set clear priorities for daily work. Proactively reaching out when clarification is needed and staying organized with digital tools can help ensure tasks are completed accurately and on time. Building strong communication habits is key to thriving in this remote role.

What are the key skills and qualifications needed to thrive as an operations assistant remote?

To thrive as an Operations Assistant (Remote), you need strong organizational skills, attention to detail, and proficiency in administrative processes, typically supported by a high school diploma or equivalent. Familiarity with project management tools (like Asana or Trello), cloud-based collaboration platforms (such as Google Workspace or Microsoft Office 365), and possibly CRM systems is important. Excellent time management, proactive communication, and adaptability are standout soft skills for this role. These abilities ensure efficient remote support, seamless workflow coordination, and effective team collaboration across locations.
What are popular job titles related to Operations Assistant Remote jobs in Kalamazoo, MI? For Operations Assistant Remote jobs in Kalamazoo, MI, the most frequently searched job titles are:
What job categories do people searching Operations Assistant Remote jobs in Kalamazoo, MI look for? The top searched job categories for Operations Assistant Remote jobs in Kalamazoo, MI are:
What cities near Kalamazoo, MI are hiring for Operations Assistant Remote jobs? Cities near Kalamazoo, MI with the most Operations Assistant Remote job openings:
Operations Assistant Remote jobs near you
Infographic showing various Operations Assistant Remote job openings in Kalamazoo, MI as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,889 per year, or $18.7 per hour.

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site, Remote

$75K - $100K/yr

Full-time

PTO

Posted 3 days ago

New

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Recruit, onboard, and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Mobility Advisors to confidently pitch, schedule, and confirm live video walkthroughs of accessible vehicles.
    • Work with VP of Sales and Sales Assistant to ensure accurate reporting of sales and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and customer satisfaction scores separately from in-store KPIs.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through Freedom Motors' CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Sales or Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Presently in a role as SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Proficiency with automotive or mobility-focused CRM platforms.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $75,000.00 - $100,000.00 per year

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