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Operations Analytics Manager Jobs in Spring Hill, TN

Amazon

Operations Manager

Nashville, TN · On-site

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... and analytical problem-solving. You will also play a key role in maintaining our customer ...

Amazon

Operations Manager

Nashville, TN

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... and analytical problem-solving. You will also play a key role in maintaining our customer ...

PDS Health

Operations Manager

Franklin, TN · On-site

Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

PDS Health

Operations Manager

Franklin, TN · On-site

$27.75/hr

Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

Amazon

Operations Manager

Nashville, TN · On-site

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... and analytical problem-solving. You will also play a key role in maintaining our customer ...

Kayla's HR Co

Arcade Operations Manager

Brentwood, TN

$50 - $70/hr

Arcade Operations Manager Level up your career as our Arcade Operations Manager in Nashville ... Analyze performance metrics to improve business strategies Qualifications: * Passion for gaming ...

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All JobsOperations Analytics JobsOperations Analytics Manager JobsOperations Analytics Manager Jobs in Spring Hill, TN

Operations Analytics Manager information

See Spring Hill, TN salary details

$29.1K

$59.7K

$111.4K

How much do operations analytics manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for operations analytics manager in Spring Hill, TN is $59,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $72,900.00 per year, depending on experience, location, and employer.

How does an operations analytics manager typically collaborate with cross-functional teams in a company?

Operations Analytics Managers frequently work with departments such as finance, supply chain, IT, and customer service to identify inefficiencies and recommend data-driven improvements. They act as a bridge between technical analysts and business stakeholders, translating analytical findings into actionable strategies. Regular meetings, project updates, and collaborative workshops are common, ensuring alignment on objectives and progress. This role requires strong communication skills and the ability to tailor complex data insights to diverse audiences.

What is the difference between Operations Analytics Manager vs Data Analyst?

AspectOperations Analytics ManagerData Analyst
Required CredentialsBachelor's or Master’s in Business, Analytics, or related field; often prefers experience in operationsBachelor's in Statistics, Mathematics, or related field; certifications like SQL or Tableau are common
Work EnvironmentLeads teams in operational settings, collaborates with management, focuses on process improvementAnalyzes data sets, creates reports, supports decision-making across departments
Employer & Industry UsageUsed in logistics, manufacturing, retail, and supply chain companiesCommon across finance, marketing, healthcare, and tech industries

The Operations Analytics Manager focuses on leading teams to optimize operational processes using analytics, while Data Analysts primarily interpret data to support decision-making. Both roles require strong analytical skills, but the manager role involves leadership and strategic planning in operational contexts.

Is data analytics a high paying job?

Operations Analytics Managers typically earn above-average salaries compared to many other roles, with compensation influenced by experience, industry, and location. Skills in data analysis tools and business intelligence platforms can also impact earning potential.

What are the key skills and qualifications needed to thrive as an operations analytics manager?

To thrive as an Operations Analytics Manager, you need strong analytical skills, business acumen, and experience with data modeling, often supported by a degree in business, statistics, or a related field. Familiarity with analytics platforms like SQL, Tableau, Python, and experience in ERP or CRM systems is typically required. Exceptional problem-solving, communication, and leadership skills help you translate data insights into actionable strategies and lead cross-functional teams. These skills are vital to drive data-informed decision-making and optimize operational efficiency within an organization.

What does an operations analytics manager do?

An operations analytics manager oversees the analysis of data related to business operations to improve efficiency, reduce costs, and optimize processes. They use tools like Excel, SQL, and data visualization software to interpret large datasets, develop reports, and support decision-making. Strong analytical skills, understanding of operational workflows, and experience with data management are essential for this role.

What cities near Spring Hill, TN are hiring for Operations Analytics Manager jobs?

Cities near Spring Hill, TN with the most Operations Analytics Manager job openings:

Operations Analytics Manager jobs near you
Infographic showing various Operations Analytics Manager job openings in Spring Hill, TN as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,668 per year, or $28.7 per hour.

Operations Manager, Pharmacy Operations

Career Opportunities

Franklin, TN • On-site

Other

Posted 17 days ago

Job description

About TruDataRx
TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:
  • Outward Mindset - foundation of our culture, which influences the right behaviors, that leads to results
  • Entrepreneurial - the ability to get things done with resources you don't control
  • Humility - deep comfort in knowing when you don't know and asking questions
  • Collaboration - we always give benefit of doubt that each person has something to contribute
Position Summary
The Operations Manager is responsible for leading the day-to-day operations of the Pharmacy Support Specialist (PSS) team, ensuring exceptional service delivery, operational efficiency, and consistent execution of pharmacy call center and prior authorization workflows. This role provides leadership to front-line supervisors and operational support resources while driving continuous improvement through process optimization, technology, and data-driven decision making.
As the operational leader for the PSS organization, the Operations Manager is accountable for workforce performance, service levels, quality outcomes, productivity, and employee development. In addition to managing daily operations, this individual will serve as the business owner for the team's CRM platform, partnering with internal stakeholders to enhance workflows, automate processes, and improve the overall customer and employee experience.
This position is ideal for a proven call center operations leader who is passionate about building high-performing teams, leveraging technology to scale operations, turning raw data into actionable insights, and creating an exceptional service experience.
Essential Functions
Operational Leadership
  • Lead the daily operations of the Pharmacy Support Specialist organization, ensuring efficient and effective handling of inbound and outbound member and provider interactions.
  • Build and manage a team of Supervisors responsible for front-line Pharmacy Support Specialists.
  • Provide leadership and direction to dedicated Training and Quality Assurance resources to ensure consistent onboarding, coaching, and performance standards.
  • Ensure adequate staffing, workload balancing, and operational coverage to consistently meet service level expectations.
  • Monitor daily operational performance and proactively resolve issues impacting productivity, customer experience, or quality.
  • Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
Team Development
  • Coach and develop Supervisors to build strong leadership capabilities.
  • Establish clear performance expectations and conduct regular performance reviews.
  • Partner with Training and QA resources to identify skill gaps and implement targeted development programs.
  • Promote a culture focused on quality, customer service, and operational excellence.
CRM Ownership and Process Improvement
  • Serve as the operational business owner for the CRM platform supporting Pharmacy Operations.
  • Partner with Technology, Product, and Business stakeholders to prioritize CRM enhancements and new functionality.
  • Identify opportunities to streamline workflows, eliminate manual processes, and improve operational efficiency through automation.
  • Lead continuous improvement initiatives that enhance both employee productivity and customer experience.
  • Evaluate operational processes and recommend scalable solutions that support organizational growth.
  • Support CRM implementation projects, testing, user acceptance, and change management activities.
Performance Management and Reporting
  • Develop, monitor, and analyze operational metrics, including:
  • Service levels
  • Average handle time
  • Productivity
  • Quality scores
  • Case accuracy
  • Customer experience metrics
  • Backlog management
  • Produce regular operational reports and dashboards for senior leadership.
  • Analyze trends and identify root causes impacting operational performance.
  • Develop action plans to improve efficiency, quality, and service outcomes.
Cross-Functional Collaboration
  • Partner closely with Pharmacy Operations leadership, Clinical teams, Technology, Client Services, and other operational partners.
  • Participate in strategic initiatives focused on operational scalability and service excellence.
  • Communicate operational performance, risks, and improvement opportunities to leadership.
Other duties as required.*
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Requirements
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of experience leading customer service or call center operations.
  • 3+ years of experience managing leaders (Supervisors or Team Leads).
  • Demonstrated experience leading high-volume operational teams with measurable service level objectives.
  • Experience implementing, administering, or optimizing CRM platforms (such as Salesforce, HubSpot, Microsoft Dynamics, or similar).
  • Strong analytical skills with experience developing and managing operational metrics and reporting.
  • Proven success driving process improvement and operational efficiency initiatives.
  • Experience leading change management and technology adoption efforts.
  • Excellent leadership, communication, coaching, and organizational skills.
  • Strong problem-solving and decision-making abilities.
Preferred
  • Experience in pharmacy benefit management (PBM), pharmacy operations, healthcare operations, or utilization management.
  • Hands-on experience with modern PBM workflow engines, electronic prior authorization (ePA) routing systems, and cloud-based telephony networks.
  • Familiarity with medical benefit management or healthcare payer operations.
  • Experience working in regulated healthcare environments.
Company Standard Requirements:
  • Ability to work well with others in a collaborative environment
  • Ability to get things done with resources you don't control
  • Willingness to admit you don't know and ask for help
  • Exhibit constant curiosity and a drive to problem solve
  • Exhibit desire to learn and grow on a continuous basis

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