Operations Analyst Jobs in Duluth, MN (NOW HIRING)

Salary: $32.32 - $45.86 Hourly
Location : Duluth, MN
Job Type: Permanent, Full-Time
Job Number: 26-113/031-02
Department: Information Technology
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Central
Kind of Work
St. Louis County is currently seeking a highly motivated, business-focused professional to serve in the IT Project & Business Analyst role. The successful candidate will drive large-scale technology projects through all phases of theSystems Development Lifecycle, ensuring alignment between business objectives and technical delivery. Responsibilities include requirements gathering, workflow analysis, backlog refinement, QA/UAT coordination, release planning, and post-deployment performance evaluation. Project domains include dashboard and reporting solutions, internal and externally developed Enterprise system rollouts, and AI/automation initiatives.
The salary range reflected above is the normal hiring range for 2026. The full salary range, including longevity pay, is as follows:
IT Project and Business Analyst: $32.32 - $45.97 per hour.
IT Project and Business Analyst Senior: $37.40 - $53.43 per hour.
This position is part of the represented by Council 5 of AFSCME.
St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.
Distinguishing Features of Work
IT Project & Business Analyst
An employee in this class is responsible for gathering requirements and engaging internal development staff and vendors in the design of small to moderate scale hardware/software systems and integrations. Duties include working within scope and operations requirements; developing functional design specifications; planning and deploying new and existing systems; advising and training staff. The work is performed under the direction of assigned supervisory staff.
IT Project & Business Analyst Senior
An employee in this class is responsible for serving as an enterprise architect, gathering requirements, and engaging internal development staff and vendors in the design of complex hardware/software systems and integrations spanning multiple departments. Duties include defining the scope, business and operational requirements; developing functional design specifications; planning and deploying new and existing systems; coordinating and training staff. The work is performed under the direction of assigned supervisory staff.
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near vision; hear within 5 feet; bend neck; use fingers; rotate neck; sit; talk/speak, and work inside. FREQUENT: Lift and carry up to 20 pounds; midrange and far vision; hear up to 20 feet; grasp; handle; maintain posture; reach; static neck position; twist at waist; right and left wrist turn; work alone, with and around others; and customer/public contact. OCCASIONAL: Climb stairs; crouch, and stoop/bend.
Selection Process
MINIMUM QUALIFICATIONS - IT Project and Business Analyst (Pass/Fail):

• Graduation from an accredited college or university with a Bachelor's degree in business administration, computer science, management information systems, information technology, or a closely related field AND two (2) years full-time paid verifiable business analysis or project management experience; OR graduation from an accredited college or university with an Associate's degree in business administration, computer science, management information systems, information technology, or a closely related field AND four (4) years full-time paid verifiable business analysis or project management experience; OR an equivalent combination of education and experience as determined by the Human Resources Director.
• Possession of a valid driver's license.

MINIMUM QUALIFICATIONS - IT Project and Business Analyst Senior (Pass/Fail):

• Graduation from an accredited college or university with a Bachelor's degree in business administration, computer science, management information systems, information technology, or a closely related field and six (6) years full-time paid verifiable business analysis or project management experience; OR graduation from an accredited college or university with an Associate's degree in business administration, computer science, management information systems, information technology, or a closely related field AND eight (8) years full-time paid verifiable business analysis or project management experience; OR an equivalent combination of education and experience as determined by the Human Resources Director.
• Possession of a valid driver's license.

Note: At the discretion of the hiring authority, the successful candidate may be considered for appointment at the IT Project and Business Analyst or IT Project and Business Analyst Senior level, contingent on minimum qualifications and department need. This would be determined at the time a job offer is extended.
RATING SYSTEM:
Supplemental questionnaire will be 100% of the scoring process:

• Points will be awarded based on the applicants answers to supplemental questions 11-16.
• Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note:When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing. Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:

• August 10, 2026 - Applicant screening to begin
• Week of August 31, 2026 - Supplemental question scoring to be completed
• Week of September 14, 2026 - Interviews to be conducted

ESSENTIAL FUNCTIONS:
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at
VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:

• Veteran: DD214 noting character of service
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.

Please refer to Minnesota Statute 197.455 for additional requirements. Click
PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
DRUG TESTING:
Applicants selected for appointment must take and pass a drug test.
BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
PROBATIONARY PERIOD:
Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.
NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer.
Eligible St. Louis County employees earn a competitive salary and benefits package, including:

• Vacation, Sick and Personal Leave
• Paid Holidays
• Medical Plan
• Dental Plan
• Vision Plan
• Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• Retirement Benefits
• Deferred Compensation
• Training and Advancement Opportunities
• Employee Assistance Program
• Employee Resource Groups
• Employee Wellness Program
• Pet Insurance

Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.
01
Please type or clearly print your name.
02
The information you provide related to your education, training, and experience is subject to verification.I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.

• Yes

03
Are you legally authorized to work in the United States for St. Louis County?

• Yes
• No

04
All employees must be continuously authorized to work in the United States, for St. Louis County. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?

• Yes, I will now, or will in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States
• No, I will not now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States

05
Which of the following best describes your highest level of education completed?

• None
• Some high school (No Graduation)
• High school graduation/equivalent
• 0 - 31 college credits completed (No Degree)
• 32 - 59 college credits completed (No Degree)
• 60 or more college credits completed (No Degree)
• Associate in Arts Degree completed
• Bachelor's Degree completed
• Master's Degree completed
• Doctorate degree or equivalent completed

06
Do you have a valid driver's license?

• Yes
• No

07
Do you have any paid experience in business analysis or project management work? Please note, we require that any work experience you claim credit for to also be listed in the Work Experience section of this application (to ensure standard information is collected, such as job title, duties, employer contact info, etc.).

• Yes
• No

08
If you answered yes to the previous question, how much total full-time equivalent paid experience do you have in business analysis or project management work?

• 0 - 11 months paid experience
• 12 - 23 months paid experience
• 24 - 35 months paid experience
• 36 - 47 months paid experience
• 48 or more months of paid experience

09
At the discretion of the hiring authority, this position may be filled using either the IT Project and Business Analyst (full salary range including longevity pay is $32.32 - $45.97) or the IT Project and Business Analyst Senior class (full salary range including longevity pay is $37.40 - $53.43). Please indicate your willingness to accept employment as follows:

• Either IT Project and Business Analyst or IT Project and Business Analyst Senior
• IT Project and Business Analyst Senior Only

10
SME Explanation: Questions 11-16 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application.I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 11-16.

• Yes
• No

11
Describe your experience prioritizing multiple high level priority projects and setting realistic expectations for users in all levels of the organization based on available resources.
12
Describe how you would coordinate, test, release, and communicate software or technical configuration changes to users, coworkers and vendors located in multiple sites.
13
Please describe what software, tools and frameworks you use to keep a project on target (on-time, within scope, and within budget)?
14
Please describe your experience managing a project from start to finish. Include a description of how many individuals you managed as part of the project, how you set direction for your staff, monitored progress, and provided feedback.
15
How do you learn about the business units that you support, and how do you keep yourself current with the technologies to support them?
16
This position requires the ability to communicate effectively with customers, coworkers, vendors, and other external representatives. Describe your paid experience working and communicating with these different groups of stakeholders.
17
I certify that my responses to the questions above are true and accurate to the best of my knowledge.

• Yes
• No

Required Question