Operations Analyst Manager Jobs in Washington, DC

JOB SUMMARY

As a key member of the Group Sales Reporting and Analysis team, the Sales Operations Analyst will work closely with the Director, Sales Operations Analytics and Business Analysis Managers to assist with accurate and timely reporting and analysis for all transacting sales channels (Multi-Hotel Sales, Property Sales, Catering Sales and Citywide Sales) and National Group Sales. Specific areas of responsibility include analysis of all business trends, staff deployment and month end, quarterly and annual analysis and critiques outlining each channel's operational wins and opportunities. In addition, this individual will provide analytical input to the goal management and compensation processes.

CANDIDATE PROFILE

Education and Experience Required

• High school diploma or GED and 8 years' experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 4 years' experience in the business, sales and marketing, management operations, or related professional area.
• Sales, finance and/or operations analysis experience
• Experience with business applications including Sales Systems, Productivity Systems and Technical Systems.
• Extensive experience in data gathering and analysis
• Strong working knowledge of sales strategy
• Demonstrated ability to deliver results under challenging conditions

Education and Experience Preferred

• Consulting and project management experience

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Analyzes and evaluates business trends, determine applicability and modify business strategy accordingly.
• Provides key month-end analyses including new bookings trends, ADR performance, Market/Brand/Property Specific Trends, Funnel Management, and other reports related to Group Sales performance.
• Validates and reviews Sales Manager/Team Leader/Director/General Manager productivity data for performance reviews and quarterly/annual compensation.
• Assists the team with annual goal setting process compiling historical data used for property goal channel splits.
• Assists the Business Analysis Manager with annual Multi-Hotel Sales goal spreads (by property, parameter, manager, and month).
• Works closely with the Information Services team in Omaha to build value-adding tools and enhance current tools on pinpoint reporting platform used by each transacting sales channel.
• Provides on-going operational and business analysis support to senior leadership to support strategic decision making using appropriate approaches, systems and resources.
• Identifies and surfaces best practices from existing environments and areas of opportunities to increase profitability, reduce risks, and/or improve operational efficiencies.

Supporting Operations

• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Represents team in resolving situations.

Additional Responsibilities

• Informs, updates and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Attends and participates in all relevant meetings.
• Presents ideas, expectations, and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.