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Operations Analyst Contract Jobs in Wisconsin (NOW HIRING)

Zendesk

Revenue Operations Analyst

Madison, WI · On-site

Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our ... Analytical skills and experience with contract management * Experience working with G-Suite Sheets ...

World Wide Technology

$65K - $80K/yr

Customer Experience has become a key driver to ensuring that any customer who commits to a contract ... As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ...

New

World Wide Technology

$65K - $80K/yr

Customer Experience has become a key driver to ensuring that any customer who commits to a contract ... As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ...

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Operations Analyst Contract information

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary ranging from $60,000 to $80,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.

What is a contract operations analyst?

A contract operations analyst is responsible for managing and optimizing contractual processes within an organization, ensuring compliance and efficiency. They often work with contract management software, analyze data related to contracts, and support negotiations and renewals to improve operational performance.

Are operations analysts in high demand?

Operations analysts are in steady demand across various industries due to their role in improving efficiency and process management. Employers seek candidates with strong analytical skills, proficiency in data tools, and problem-solving abilities, making it a stable career choice with opportunities for growth.
What are the most commonly searched types of Operations Analyst jobs in Wisconsin? The most popular types of Operations Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Operations Analyst Contract jobs? Cities in Wisconsin with the most Operations Analyst Contract job openings:
Operations Analyst Contract jobs near you

Service Operations Analyst

Bassett Mechanical

Wausau, WI • On-site

Full-time

Re-posted 25 days ago

Bassett Mechanical rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

27th of 278 rated repair and maintenance companies

Job description

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team. 

Position Purpose

Provide administrative and operational support to Service Operations and Refrigeration Service Sales through data tracking, reporting, and contract coordination. This role focuses on maintaining accurate records, assisting with performance reporting, and supporting day-to-day service activities.

The position helps ensure data accuracy, timely follow-up, and adherence to departmental, company, and ISO procedures, while supporting effective communication between teams and maintaining a high level of customer service.

Key Responsibilities

  • Data Tracking & Reporting Support
    • Compile and distribute agreement performance reports, highlighting basic metric exceptions for leadership review.
    • Assist in tracking and updating technician findings, tasking changes, and notes to ensure accurate data entry.
    • Support identification of underperforming agreements by gathering data and preparing reports for review.
    • Review project and agreement status reports and escalate discrepancies or concerns to Service Managers.
    • Maintain and update manpower planning reports to support scheduling and resource visibility.
    • Track and document customer interactions, meetings, and follow-up actions.
  • Administrative & Operational Support
    • Assist Service Managers in addressing customer concerns by organizing information and supporting communication efforts.
    • Schedule customer meetings and internal check-ins as needed.
    • Perform warranty follow-up using QAF documentation to ensure proper tracking.
    • Maintain tracking logs for tools, inspections, technician physicals, fit testing, and training requirements.
    • Support compliance tracking for safety and hazardous response equipment.
    • Manage administrative aspects of the Quick Quote process, including data entry and status follow-up.
  • Contract Administration Support
    • Prepare renewal spreadsheets and assist with documentation for customer renewal meetings.
    • Support monthly renewal checklist reviews with Service Managers.
    • Help maintain maintenance agreements and tasking schedules to ensure accuracy and completeness.
    • Enter and update agreement tasking schedules in internal systems.
    • Request and track customer purchase orders for PM agreements.
    • Assist in coordinating subcontractor work and distributing reports (e.g., oil analysis, vibration reports).
    • Maintain compliance documentation, including Safety Relief Valves, NH3 Sensor Calibrations, and related records.
    • Support setup of new agreements, including data entry and checklist tracking.
  • Project & Coordination Support
    • Assist with adding new project equipment to maintenance agreements in coordination with Service Sales and Service Managers.
    • Help ensure project-related data is accurately entered and tracked within systems.

Skills, Knowledge & Abilities

  • High school diploma required; additional administrative or technical training preferred.
  • Strong organizational and administrative skills with attention to detail.
  • Ability to work with data, track metrics, and identify basic discrepancies.
  • Good communication skills with the ability to share information clearly and professionally.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Customer service mindset with a team-oriented approach.
  • Experience in construction, HVAC, or refrigeration environments is a plus.

Direct Reports

  • None
Employment Type: FULL_TIME

What Bassett Mechanical employees say

Pay

Hours and flexibility

Workplace

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