Operations Administration Manager Jobs in Gorham, ME

Description

 GENERAL DESCRIPTION OF RESPONSIBILITIES

This position is responsible for directing and overseeing the daily functional operations and the fiscal wellness of OceanView's Legacy Memory Care, with the overall goal of maintaining the highest level of customer service, resident care and safety standards, and resident and employee satisfaction through collaboration with all departments. 

The Program Manager is responsible for development and implementation of person-centered programing designed around an individual's specific interests providing a high level of resident and family satisfaction.

Areas of responsibility for this position include Financial Oversight, Resident Care, Activities Programming, Human Resources, Staff Development, Marketing, Facilities Management and Administration. This position is a role model to staff and co-leaders, and consistently inspires behaviors that exemplify Company values and ensures that Exceptional Customer Service is provided to all internal and external customers.

Generally, the Program Manager works normal business hours and is expected to consistently meet the schedule coverage expectation of an 8:30-5:00 Monday-Friday schedule. Flexibility in schedule is necessary from time to time in order to meet the needs of the Company, residents and staff when occasional evening, night and weekend work is required.

Duties include and are not limited to:

Maintaining the highest possible standards for nursing practice and quality of care through coordination and collaboration with nursing staff.  Overseeing the development, assessment, evaluation, and implementation of individual resident care plans with participation of individual resident and/or family, while ensuring compliance with national, state and local regulatory requirements

Maximizing Legacy Memory Care's occupancy levels by participating in promotional marketing events, handling walk-ins and prospect appointments, and coordinating the evaluation of new residents with the Director of Assisted Living.

Preparing and analyzing adherence to annual Legacy Memory Care budget. Wisely balancing expenditures with potential for new income and growth; ensuring that departments function within budgetary limitations, and justifies budgetary variances; ensuring care levels are accurate to maximize revenue

Closely monitoring and contributing to the visual appeal and longevity of the physical plant (buildings) and surroundings and by working with all departments to manage facility maintenance. 

Communicating with the Director of Operations and the property owner in a positive, productive manner by providing factual thorough, timely and insightful information; understanding goals and objectives and playing a reliable and trustworthy role in achieving them

Looking at issues from a big picture perspective; to be able to see the larger needs, beyond those of one department or site, and putting the interests of the whole above self-interests

Taking on special projects eagerly as requested by owner and Director of Operations, compiling resources and collaborating with co-workers, in order to overcome challenges and meet objectives

Delegating to supervisors the administrative authority, responsibility and accountability necessary to perform their assigned duties

Overseeing coordination of the staff schedule for all shifts ensuring that each shift is adequately staffed (uses agency staff, if required); assisting direct care staff in prioritizing and managing workloads daily or in the event of staff shortage; providing direct care as required 

Assuring that the staff/department has the necessary tools/supplies in order to accomplish their tasks timely, and with excellence

Providing opportunity for, and encouraging leadership training that includes the administrative and supervisory principals essential to develop skills required for oversight of staff

Developing, implementing and maintaining an effective orientation program to orient new employees and overseeing continued training of staff to company policies and procedures, job position and duties, and regulatory compliance

Facilitating ongoing professional development for staff and self through timely in-service training classes, or attending outside education and training programs or conferences, and assures all state mandated trainings are conducted and completed by staff with accurate records kept

Coaching, counseling, praising staff accordingly along with other necessary performance related feedback such as disciplinary action

Conducting annual performance evaluations of direct reports collaborating with Resident Care Coordinator

Writing articles for the quarterly newsletter

Participating in recruitment of new employees; conducting interviews and facilitating hiring process following Human Resources protocol 

Covering charge/supervisorial positions as needed to ensure safe staffing levels

Other duties as assigned by supervisor or property owner 

Requirements

EXPERIENCE

Minimum of two years of experience in geriatrics dementia care and two years of management experience. Demonstrated knowledge of regulatory requirements of governing assisted living facilities. Excellent verbal and written communication skills are required as well as demonstrated exceptional organizational skills and the ability to manage multiple projects. Experience exercising good judgment in a variety of challenging circumstances is also required. 

EDUCATION

RN, or Bachelor of Science Degree, Bachelor of Arts Degree or Master's Degree in health-related field is required. 

CERTIFICATIONS AND LICENSES

Current Maine nursing license if an RN, or current CRMA certification required. Current CPR certification or willingness to become certified within one month of hire. Valid Maine driver's license.

PHYSICAL DEMANDS (in a usual workday) 90-95% of the time

Sit Total hours/day 6.0 Hours at one time 2.0

Stand Total hours/day 1.0 Hours at one time  .10

Walk Total hours/day 1.0 Hours at one time .10

NOTE: This position covers charge positions approximately 5-10% of the time and performs as the Program Manager 90-95% of the time.

Approximate percentages of time tasks are performed in carrying out the essential functions of this position:

5% of time bending/stooping

5%  of time squatting

1%  of time crawling

1%  of time climbing

2% of time reaching above shoulder level

5%  of time kneeling

75% of time hand/fingers used for repetitive motion

25% of time feet used for repetitive movements

5% of time hands/fingers used for fine manipulation

10% of time hands/fingers used for simple grasping

5%  of time hands/fingers used for pushing/pulling

10% of time hands/fingers used for firm grasping

50% of time head/neck in rotational movements

75% of time head/neck in static position

20%  of time head/neck in extension movements

2%  of time head/neck in flexing movements

Pounds employee is required to carry 20 lbs.

Usual distance carried 5 ft.

Pounds employee is required to lift 45 lbs.

PHYSICAL DEMANDS (in a usual workday) 5 to 10% of the time 

Sit Total hours/day 2.0 Hours at one time .5

Stand Total hours/day 6.0 Hours at one time  3.0

Walk Total hours/day 3.0 Hours at one time .15

Approximate percentages of time tasks are performed in carrying out the essential functions of this position:

10% of time bending/stooping

10%  of time squatting

5%  of time crawling

5%  of time climbing

5% of time reaching above shoulder level

5%  of time kneeling

25% of time hand/fingers used for repetitive motion

60% of time feet used for repetitive movements

40% of time hands/fingers used for fine manipulation

20% of time hands/fingers used for simple grasping

15%  of time hands/fingers used for pushing/pulling

20% of time hands/fingers used for firm grasping

50% of time head/neck in rotational movements

50% of time head/neck in static position

10%  of time head/neck in extension movements

5%  of time head/neck in flexing movements

Pounds employee is required to carry 25 lbs.

Usual distance carried 5 ft.

Pounds employee is required to lift 45 lbs.

PSYCHOLOGICAL DEMANDS (in a usual workday)

Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this part of the job. While this job description is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances dictate (such as emergencies, changes in personnel, workload, rush jobs, or technological developments).