Operational Training Manager Jobs in Rochester, NY

Are you a high energy, passionate retail leader who is looking for the next step in their career?  Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you like discounts on gas and free coffee?

Then you may be the perfect addition to our team!

What We Offer:

• Competitive Wages
• Professional Structured Training program
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• And much more!

Managers In Training will learn how to successfully manage the day to day responsibilities of running a Fastrac convenience store location from our finest leaders. You can expect to spend time with a Training Manager and Supervising Manager during your training, working various shifts to learn about our company, our retail team, our vendors and our guests. This role supports the Store Manager and other team members in delivering an exceptional guest shopping experience.

Training Process:

During official training weeks, Managers In Training work alongside Training Managers, gaining insight and best practices for managing a convenience store location. During supervisory weeks (in between training weeks) Managers In Training work a variety of shifts, alongside team members, putting their leadership training to practice. After training, Managers In Training become part of our bench leadership team, helping to fill in during absences until assigned to their own store.

Looking for growth opportunities? Our parent company, Cumberland Farms, operates nearly 1500 locations across the United State, so there are always opportunities for you to move up the ladder!

What you’ll do:

• Greet Guests with a warm welcome and a smile!  After all, we are known for delivering exceptional Customer Service!
• Assist Store Manager with building and developing a strong store team: training, scheduling, and coaching team members. Act as a leader within the team by setting clear and measurable goals, holding self and others accountable, and communicating frequently and effectively.
• Monitor product levels on the sales floor, rotating stock and keeping product levels full. Our guests’ count on us to be 100% in-stock at all times.
• Oversee quality control, merchandising, & food safety programs in locations that offer hot food.
• We love to keep a clean store.  We work as a team to maintain the overall appearance and cleanliness of both interior and exterior of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless and the bathrooms are sparkling clean!  You will help by delegating and completing these tasks as necessary.
• Operate the cash register in an efficient manner
• In locations that offer hot food - Assist the Store Manager by overseeing quality control, merchandising, safety programs and other guidelines in place for successful food service operation. Perform other duties as assigned at the discretion of the Store Manager or District Manager.

Our doors are always open to our guests, rain or shine and on weekends & holidays.  Each Team Member contributes to delivering the best experience to our Guests by participating in all parts of the job. 

At Fastrac, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional Customer Service and have a strong retail management background, then we'd love to meet you. The rest can be taught!

Minimum Education: High School or GED

Preferred Education:

Minimum Experience: 1 year retail or food experience 

Preferred Experience: 1 year in retail, guest service or restaurant, in a leadership role

Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented;  willing to give extra effort to help others
• Computer skills are helpful

Scheduling: This position is full-time and involves working a variety of hours, day and night, as Fastrac locations can be open 24 hours depending on the store.  Weekend & Holiday hours are required.  

Hours & Conditions:      Full-time – 40 regular hours maximum with 5 hours overtime required

Travel: 5%. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.

Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other: Specialized attire required in food establishments (hats or visors, gloves etc. provided)