Operational Training Manager Jobs in Raleigh, NC

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

Location: Within 50 mins of Swissport Hub (ORD, DEN, ATL, LAX, MIA, BOS, SEA, IAD, or SFO)

Varies depending on needs of the TLE team in all locations. Remote or local support during times of no travel requirements.

Job Summary

The Training Travel Partner will serve as a creative and tactical member of the Training team. The Training Travel Partner will be responsible for partnering with subject matter experts (SMEs) across the TLE team to support the development of training materials and relevant learning content for multiple operational lines of business. Once developed, the Training Travel Partner will be responsible for traveling to help support and/or deliver training materials and content for any and/or all stations/locations dependent upon business need.

The Training Travel Partner may also be responsible for serving as an OJT Trainer at specific stations/locations based on business needs and/or to ensure specific requirements are met.

The expected pay rate is $70,000- $80,000/annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.  

Your activities

Duties/Responsibilities:

• Transform business priorities into learning solutions by delivering relevant content to meet training objectives.
•  Design and develop detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials.
• Deliver and facilitate initial and recurrent training in accordance with global and local standards.
• Apply rapid learning development techniques.
• Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance.
• Partner with Learning Technology & Compliance Manager to publish learning materials.
• Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Manager, local HR and Operations team(s).
• Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance.
• Training generalist for all lines of business and specialist for designated functional training.
• Responsible for the New Hire tracking process to ensure a smooth transition to the operations.
• Manage on the job coaching program for designated area / functions and serves as tier one support for local certified coaches.
• Responsible for maintaining timely and accurate training records (digital and paper) for all employees within designated area & functions.
• May be responsible for TLE projects and project management based on business and stations/locations need.
• Perform other duties as assigned.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Key Knowledge, Skills, and Abilities

• Ability to travel up to 75%, sometimes on short notice, to support job responsibilities.
• Willingness to operate in hybrid environment, supporting local station needs when not traveling
• Demonstrated experience creating engaging learning activities and compelling course content through development tools such as Articulate, Adobe Suite, Captivate, Microsoft Publisher, and/or Walk-me
• Strong communication skills, both written & verbal
• Experience using Microsoft Suite of Applications
• Experience using web conferencing tools.
• Manage time and priorities to meet deliverables.
• Ability to work in a fast-paced environment.
• Ability to pass security clearance and possess a valid driver's license.
• Strong communications skills and ability to influence without authority to achieve a common goal.
• Strong situational awareness with the ability to solve for complex challenges.
•  Customer Service oriented
• Flexibility to work various shifts to accommodate training demands during off peak hours.
• Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
• Ability to work in a fast-paced, challenging and changing environment.
• Ability to create and delivery dynamic presentations, slide decks and training materials.
• Subject matter expertise within a minimum of disciplines within Aviation Services
• Maintain Aviation/logistics industry and SPI regulatory training certifications required to serve as a trainer for designated functions.

Your profile

Qualifications and Competencies

• 3-5 years’ work experience
• Customer service experience
• Exposure to the aviation services required and expertise in line of business strongly preferred
• Minimum 3 years of industry experience – Ground Handling, Cargo, and / or Fueling operations.
• Minimum 1 year of experience serving as classroom instructor or 2 years serving as On-the-Job (OJT) Training or Coaching experience.
• High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities.
  

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!