Operational Technology Manager Jobs in Calgary, AB

About Spark 

TELUS Spark Science Centre (Spark), a registered educational charity, exists to entertain and inspire people of all ages through creative encounters with science, engineering, technology, math and art. Spark exists to lift people up with the power of curiosity through creative encounters with science! 

Calgary's science centre is a pioneer in science entertainment and programming, with roots dating back to 1967. Home to one of Western Canada's largest dome theatre, the Digital Immersion Gallery, VR experiences, and innovative spaces like Steven's Lab, where interactive experiments unfold before your eyes. From the robot-dog Flint to Canada's first robot-coa5ter, R05iE, and a 15-acre park surrounding the science of the developing brain, Spark is a hub for creative encounters. 

Position Overview 

Spark is currently recruiting for a full-time Systems Analyst on an 12-month maternity leave contract basis. Reporting directly to IT Manager, this role will be making important contributions to building the interfaces and integrating applications used by multiple departments to create a world class visitor experience. In addition, they will support both daily operations and decision-making at Spark, with a focus on expanding, maintaining, and troubleshooting critical business systems, as well as expanding reporting and dashboards derived from those systems. Projects will involve working independently or collaboratively, and range in scope from preparing single new items for sale, to complete overhaul or replacement of a critical business system.  This role is based in Calgary, Alberta and candidates need to be based in Calgary to be considered for the role.

Key Responsibilities 

• Act as an agent of change to identify organizational improvements for business growth 
• Extract and analyze information from a variety of data sources - summarize and report findings to meet the specific needs of the management team. 
• Analyse, design and implement new analytics and dashboarding systems at Spark to meet the needs of the growth agenda and support and enable increased levels of business activity. 
• Liaise with end users, vendors and programmers in order to design the new information system, integrating systems across the organization, including ticketing, programs, rentals, retail and other areas.   
• Map and document processes, relying on information collected from a variety of sources (e.g. databases, management team and business unit partners), recommend process and operational improvements and efficiencies. 
• Train and motivate employees to use new systems. 
• Develop and maintain ongoing process and training documentation. 
• Create, maintain, and update ad-hoc and self-serve reports and dashboards to meet the needs of different Spark teams. 
• Maintain and reconcile business systems on an ongoing basis and expand as needed. 

• Work with internal and external support if/when issues must be escalated. 
• Due to the nature of a science centre, occasional evening, weekend, or on-call responsibilities may be required. 
• Other duties as assigned. 

Qualifications and Knowledge 

• Strong working knowledge of Microsoft SQL Server, SSRS, Power BI, Excel. 
• A minimum of five years of experience or expertise in a developer or analyst role especially focused on systems or data. 
• Previous experience with Galaxy, Counterpoint, EventPro, or Shopify would be an asset. 
• Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential. 
• A proven track record of adding value to an organization's culture and initiatives. 
• A high degree of creativity with the ability to leave your ego at the door. 
• Proven problem-solving skills. 
• Quick self-learner. 
• Ability to prioritize and manage time effectively across multiple projects for multiple clients. 
• Strong ethics and ability to manage confidential data if required. 
• Ability to model high performance, flexibility and kindness in a rapidly changing growth environment. 
• Willingness to learn and adapt to change. 

We thank all applicants for their interest. Only those selected for an interview will be contacted. 

Don't meet every single requirement? Studies have shown that women, people of colour, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Spark, we are dedicated to building a diverse and inclusive workplace so if you are excited about this role please apply! An excitement and passion for science can go a long way here so you may be just the right candidate for this or other roles at Spark.