Operational Risk Manager Jobs in Cleveland, OH (NOW HIRING)

Location:

4910 Tiedeman Road, Brooklyn Ohio

About the Job
Reporting to the Director of Finance Operational Risk Management Oversight, this 2nd Line of Defense role will be responsible for performing appropriate oversight of the applicable lines of business to drive assurance that Key remains compliant with all applicable laws, regulations, and within operational risk appetite. The role will be required to provide advice, consultation services and if needed, training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development. The senior officer will be required to perform oversight activities and will assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy and Program requirements, and that business activities are managed within Key's Operational Risk Management appetite. The qualified candidate must be able to work independently and use sound judgment taking into consideration risk tolerances of the assigned LOB and KeyCorp overall.
Essential Job Functions

• Working with the Director, Finance Operational Risk Management Oversight, this 2nd Line of Defense role will be responsible for performing appropriate oversight of the applicable lines of business to drive assurance that Key remains compliant with all applicable laws, regulations, and within operational risk appetite.
• Actively participate in a robust review and challenge process with LOBs on their Risk & Control Self Assessments and overall performance.
• Be a Subject Matter Expert on the operational processes, and corresponding operational risks, associated with Corporate Finance functions including, but not limited to, Regulatory Reporting, Accounting, Financial Planning and Analysis, Corporate Reconciliations, Enterprise Project Management and Corporate Treasury.
• Strong working knowledge of Federal Reserve Bank, OCC guidance (Heightened Standards), and SEC financial reporting requirements.
• Analyze and provide feedback to LOBs on action/remediation plans to address control gaps, any regulatory process gaps to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.
• Assist LOBs and other corporate initiatives to reduce operational risk losses.
• Assist LOBs to develop relevant and measurable key risk indicators.
• Assist in the development of department procedures to support governance monitoring processes and assist in the review, update, and enhancement of operational and/or compliance risk management policies and procedure standards.
• Effectively and professionally interact with management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.
• For assigned LOBs, become the subject matter expert (SME) on operational risk and control matters (and compliance as assigned) by developing/maintaining strong positive working relationships with LOBs, staff, peers, other risk partners and senior management and by attending LOB meetings to develop a deeper understanding of business activities and trends.
• Maintain subject matter expertise on laws, regulations, standards and industry practices impacting supported lines of business in accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.
• Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities as assigned.
• Participate in (and in certain situations lead operational risk related projects, initiatives, working groups or other tasks as assigned to meet team objectives.
• Perform risk data analysis and/or develop customized reporting as requested.
• Proactively works with assigned business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the Operational Risk Framework
• Provide authoritative and consultative advice and support to management and business partners utilizing independence yet providing pro-business solutions. Interact with more senior level clients within the organization.
• Provide direction to line of business personnel, Risk Management staff and others on regulatory matters, compliance policies and procedures, operational risk best practices and other industry best practices.
• Other duties as assigned.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures

Required Qualifications

• Bachelor's Degree or equivalent work experience
• Minimum 3 years Operational risk management, audit, operations, or project management or equivalent experience, strongly focused on process design, development, risks, and controls (required)

Licenses and Certifications

• Applicable risk management certifications

Tactical Skills

• Demonstrated experience working with regulatory agencies, guidelines and requirements
• Strong ability to work with all levels of management within the company
• Experience working/managing projects across multiple functional areas and dealing with multiple business partners
• Experience working on initiatives that require strategic planning/thinking
• Flexibility to switch priorities based on the needs of the company in a fast-paced environment
• Ability to grasp complex processes quickly and be able to identify risks and compensating controls
• Excellent problem-solving abilities and results oriented; able to make decisions independently
• Proven ability to work as a team
• Strong leadership skills and ability to influence others
• Sound understanding of compliance and operational risks and internal control frameworks
• Strong analytical/research skills coupled with ability to effectively summarize findings
• Excellent oral, written and interpersonal skills
• Ability to adapt to change and communicate changing requirements
• Excellent organizational skills and meticulous attention to detail
• Self-motivated
• Proficient PC skills with experience in Microsoft Office, Outlook and, SharePoint

Personal Skills

• Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions
• Agile Mindset: Explains specific agile processes and its associated checkpoints and deliverables and applies major agile tools and techniques to accomplish tasks; understands that failures/defects equate to new learnings
• Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
• Problem Solving: Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems

Practical Skills

• Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes
• Data Analysis: Identifies correlations that reveal trends and determine conditions, often with disparate data sets; Evaluates the quality of data collected and the effectiveness of data analysis methods for evaluating performance
• Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others' communication styles and uses various approaches appropriately and effectively
• Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures
• Systems Thinking: Analyzes the dynamics of a system to determine key characteristics, properties, and functions; surfaces problems within systems and searches for root causes while leveraging a foundational knowledge of continuous improvement

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Location

• In office hybrid 3 days/week

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/24/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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