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Operational Risk Manager Jobs in Cary, NC (NOW HIRING)

NC SECU

Senior Business Resiliency Analyst

Raleigh, NC · Hybrid

$89K - $116K/yr

Responsibilities include supporting the Operational Risk Management Archer modules which provide access and user support for data collection, analysis, and reporting. Essential Responsibilities: * 45 ...

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Operational Risk Manager information

See Cary, NC salary details

$43.5K

$111.8K

$219.6K

How much do operational risk manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for operational risk manager in Cary, NC is $111,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $147,300.00 per year, depending on experience, location, and employer.

What Does an Operational Risk Manager Do?

An operational risk manager works to identify and limit the risk associated with a company’s operations. As an operational risk manager, your responsibilities involve assessing business operations, identifying issues, and creating reports on your findings. You then help develop policies and implement changes to lessen operational risks. Other duties include continually monitoring the business to find potential new threats and ensuring company compliance with laws and regulations.

What are the 4 pillars of operational risk management?

The four pillars of operational risk management are risk identification, risk assessment, risk mitigation, and risk monitoring. An Operational Risk Manager uses these pillars to develop strategies that minimize potential losses from internal processes, people, systems, or external events, often utilizing tools like risk dashboards and frameworks such as Basel II. Mastery of these pillars is essential for effective risk oversight and compliance.

What does an operational risk manager do?

An operational risk manager identifies, assesses, and monitors risks that could disrupt a company's operations, such as process failures, fraud, or system outages. They develop strategies to mitigate these risks, ensure compliance with regulations, and often use risk management tools and data analysis to support decision-making.

Do risk managers make good money?

Operational Risk Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $80,000 to over $130,000, with additional compensation such as bonuses and certifications like FRM or ORM enhancing earning potential.

What are some common challenges faced by Operational Risk Managers in maintaining effective risk controls across different departments?

Operational Risk Managers often encounter challenges in ensuring consistent risk controls due to varying processes, priorities, and risk appetites across departments. Communication gaps and resistance to change can make it difficult to implement standardized procedures. Successfully overcoming these challenges involves building strong cross-functional relationships, conducting regular training, and fostering a risk-aware culture to ensure alignment on risk management practices throughout the organization.

What are the three C's of operational risk management?

The three C's of operational risk management are Culture, Controls, and Communication. These elements help organizations identify, assess, and mitigate risks effectively, which is essential for an Operational Risk Manager to ensure operational resilience and compliance. Developing strong controls and fostering a risk-aware culture are key skills in this role.

What are the key skills and qualifications needed to thrive as an Operational Risk Manager, and why are they important?

To thrive as an Operational Risk Manager, you need a solid understanding of risk assessment, regulatory compliance, and internal controls, typically supported by a degree in finance, business, or a related field. Familiarity with risk management frameworks, GRC (governance, risk, and compliance) systems, and certifications such as FRM or ORM are highly valued. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These competencies are crucial for identifying, mitigating, and communicating operational risks, ensuring organizational stability and regulatory adherence.

What is the difference between Operational Risk Manager vs Risk Analyst?

AspectOperational Risk ManagerRisk Analyst
CertificationsCFA, FRM, or similarCFA, FRM, or similar
Work EnvironmentFinancial institutions, banks, insurance companiesFinancial firms, consulting, corporate risk teams
ResponsibilitiesIdentify, assess, and mitigate operational risks; develop risk frameworksAnalyze risk data, support risk assessments, prepare reports

The Operational Risk Manager focuses on managing and mitigating operational risks within organizations, often holding certifications like CFA or FRM. In contrast, Risk Analysts primarily analyze risk data and support risk management processes. Both roles are vital in financial sectors and share similar credentials, but the Operational Risk Manager has a broader responsibility for risk mitigation strategies.

More about Operational Risk Manager jobs
What are popular job titles related to Operational Risk Manager jobs in Cary, NC? For Operational Risk Manager jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Operational Risk Manager jobs in Cary, NC look for? The top searched job categories for Operational Risk Manager jobs in Cary, NC are:
What cities near Cary, NC are hiring for Operational Risk Manager jobs? Cities near Cary, NC with the most Operational Risk Manager job openings:
Operational Risk Manager jobs near you
Infographic showing various Operational Risk Manager job openings in Cary, NC as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $111,823 per year, or $53.8 per hour.
Payments Operations Manager

Payments Operations Manager

Latino Community Credit Union

Durham, NC • On-site

Other

Posted 23 days ago

Job description

Description

  LCCU is hiring!


Your Contribution: The Payments Operations Manager is responsible for leading the daily operations of the Payment Services team, including ACH, check processing, wire transfers, P2P payments, online bill pay, remote deposit capture, Zelle and any other payment services, and related disputes. This role ensures payment services are processed accurately, timely, securely, and in compliance with applicable regulations, network rules, and internal policies. The Manager serves as the primary subject matter expert for payment operations and partners with Retail Services, Branch Operations, the Virtual Center, Digital Banking, Compliance, Risk Management, Fraud Prevention, BSA, Finance, IT, and vendors to support operational excellence, risk management, and a strong member experience.
Essential Duties and Responsibilities Operational Leadership 

  • Lead daily operations of the Payment Services team, including ACH, check processing, wire transfers, P2P payments, online bill pay, RDC, and related services. 
  • Develop and maintain departmental procedures, workflows, controls, service standards, and performance metrics. 
  • Monitor daily processing to ensure accuracy, timeliness, compliance, and timely resolution of issues. 
  • Lead process improvement initiatives, system enhancements, new product implementations, and payment-related projects. 

Payment Services and Item Processing 

  • Serve as the subject matter expert for payment services, ACH, item processing, and related operational functions. 
  • Manage payment exceptions, escalations, research requests, disputes, corrections, reconciliations, and operational losses. 
  • Ensure assigned payment services are completed in accordance with applicable laws, regulations, network rules, vendor requirements, and internal procedures. 
  • Prepare reports on payment activity, trends, losses, exceptions, and key operational metrics. 

Compliance, Risk, and Vendor Management 

  • Partner with Compliance, Risk Management, BSA, Fraud Prevention, Finance, IT, and vendors to strengthen payment-related controls and resolve issues. 
  • Monitor payment activity for risk trends, fraud indicators, operational gaps, and process improvement opportunities. 
  • Manage vendor relationships related to payment services, including service levels, issue resolution, system performance, and operational support. 
  • Maintain working knowledge of applicable rules and regulations, including Regulation E, Regulation CC, NACHA rules, Check 21, BSA/AML requirements, OFAC, and other applicable requirements. 

Cross-Functional Partnership and Service Support 

  • Serve as the primary point of contact for internal operational support related to payment services and item processing. 
  • Partner with Retail Services, Branch Operations, the Virtual Center, Digital Banking, Compliance, BSA, Fraud Prevention, Risk Management, Finance, IT  or any internal department to resolve escalated issues and improve processes. 
  • Provide timely guidance, communication, and training support to branches and internal departments. 
  • Participate in new product and service development related with Payment Services. 

Team Leadership 

  • Lead, coach, and support team members responsible for payment services, item processing, ACH, wires, RDC, bill pay, Zelle and related functions. 
  • Set clear expectations, monitor performance, and provide regular feedback. 
  • Foster accountability, teamwork, accuracy, continuous improvement, and high-quality service delivery. 

Requirements

Curious about joining our LCCU team? Here's what you'll need to bring along:

  • Bachelor's degree in business, finance, operations, or a related field; equivalent experience may be considered. 
  • Minimum of 7 years of experience in deposit operations, payment services, item processing, electronic payments, or related financial institution operations. 
  • Minimum of 3 years of supervisory or team leadership experience preferred. 
  • Experience with ACH processing, check processing, wire transfers, P2P payments, online bill pay, RDC,  payment disputes, reconciliations, exception handling, and operational controls. 
  • Strong working knowledge of applicable regulations and rules, including NCUA requirements, North Carolina credit union laws and regulations, Regulation E, Regulation CC, NACHA rules, Check 21, BSA/AML requirements, OFAC, CFPB rules, and other applicable federal and state requirements. 
  • Experience with deposit processing systems, online banking platforms, payment systems, core banking systems, and operational support tools; Symitar experience preferred. 
  • Experience with FedLine Web/FedLine Advantage, WITS Pathfinder, Paymentus, Ensenta/RDC, Zelle, or similar systems preferred. 
  • NACHA Accredited ACH Professional certification preferred. 
  • Strong analytical, problem-solving, decision-making, communication, and relationship-management skills. 
  • Ability to develop procedures, improve workflows, implement controls, lead change, and manage operational risk. 
  • Demonstrated ability to lead, coach, and develop team members. 
  • Bilingual English/Spanish skills preferred. 

Key Competencies 

  • Payment operations leadership 
  • ACH and item processing expertise 
  • Risk and control mindset 
  • Regulatory and compliance awareness 
  • Vendor and system management 
  • Process improvement 
  • Cross-functional collaboration 
  • Member-focused service delivery 
  • Team leadership and coaching 

Physical Requirements 

Physical requirements: Must be able to sit for extended periods of time, use the computer and telephone to complete work, and lift up to 30 pounds at times. 

The above statements are intended to describe the general nature of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities required of individuals so classified. 

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