Operational Risk Manager Jobs in West Virginia (NOW HIRING)

Premium Title, an Altisource business unit, is a leading provider of innovative and integrated title insurance and settlement services solutions for the real estate and mortgage industries. Our Title and Settlement Services Business Unit is seeking a highly motivated and experienced Senior Manager of Title Operations to join our team. 

The Manager - Recording, Disbursement, Escrow Funding & Accounting Operations will oversee end-to-end post-closing and escrow accounting operations within the Title & Settlement business. This role is responsible for managing recording, funding, disbursement, reconciliation, escrow accounting, wire management, and operational controls to ensure timely, compliant, and accurate settlement processing.

The ideal candidate will possess strong operational leadership capabilities, deep knowledge of title and settlement workflows, escrow accounting practices, regulatory compliance requirements, and a proven ability to drive operational excellence, risk mitigation, and client satisfaction.

What Do You Get to Do? 

This role will be wholly responsible for the success of Premium Title and Trustee, the strategic growth plan, product line, and collaboration with operations. 

Recording Operations

• Manage county recording operations for deeds, mortgages, releases, assignments, and related settlement documents.
• Ensure timely and accurate submission of recording packages in compliance with state and county requirements.
• Monitor recording exceptions, rejects, and curative actions to ensure prompt resolution.
• Establish controls and quality review processes to minimize recording defects and turnaround delays.

Disbursement & Escrow Funding

• Oversee daily escrow funding and disbursement activities for purchase, refinance, REO, and foreclosure transactions.
• Ensure all funding conditions are satisfied prior to release of funds.
• Supervise wire processing, check issuance, and settlement balancing activities.
• Monitor escrow balances and ensure proper segregation and safeguarding of client funds.
• Ensure compliance with underwriter guidelines, banking regulations, and escrow controls.

Escrow Accounting Operations

• Lead escrow accounting functions including reconciliation of trust accounts, escrow accounts, and operating accounts.
• Review and approve daily, weekly, and monthly reconciliations.
• Investigate and resolve reconciliation variances, stale-dated items, outstanding checks, and ledger discrepancies.
• Ensure compliance with ALTA Best Practices, state escrow accounting regulations, and internal financial controls.
• Coordinate with internal audit, compliance, and finance teams during audits and reviews.

Operational Leadership

• Manage and mentor teams across recording, funding, disbursement, and accounting functions.
• Establish performance metrics, service level agreements (SLAs), and productivity standards.
• Drive process improvements, automation initiatives, and operational efficiency programs.
• Develop and maintain standard operating procedures (SOPs), training materials, and control frameworks.
• Support client implementations, business transitions, and portfolio growth initiatives.

Risk & Compliance Management

• Ensure adherence to CFPB regulations, RESPA guidelines, escrow regulations, and company policies.
• Identify operational risks and implement mitigation strategies.
• Maintain strong internal controls related to escrow accounting, wire fraud prevention, and financial reporting.
• Escalate critical operational, financial, or compliance issues to senior leadership as appropriate.

Client & Stakeholder Management

• Serve as a key operational point of contact for clients, underwriters, lenders, attorneys, and vendors.
• Support client reviews, operational governance meetings, and service reporting activities.
• Partner with technology, compliance, and business leadership teams to enhance operational capabilities.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Accounting, or related field preferred.
• 10+ years of experience in Title & Settlement operations, escrow accounting, or mortgage servicing operations.
• 3+ years of people leadership experience managing operational teams.
• Strong understanding of title closing processes, escrow funding, recording requirements, and trust accounting principles.
• Experience with title production and escrow platforms such as ResWare, Qualia, or equivalent systems preferred.
• Knowledge of ALTA Best Practices, CFPB regulations, RESPA, and state escrow accounting requirements.
• Strong analytical, reconciliation, and problem-solving skills.
• Proven ability to manage high-volume operations in a deadline-driven environment.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Competencies

• Operational excellence and process optimization
• Financial controls and reconciliation management
• Risk management and regulatory compliance
• Team leadership and employee development
• Client relationship management
• Escrow accounting expertise
• Data analysis and reporting

Key Performance Indicators (KPIs)

• Recording turnaround time and reject rates
• Funding accuracy and timeliness
• Escrow reconciliation accuracy
• Outstanding escrow balance resolution
• SLA adherence and productivity metrics
• Audit and compliance results
• Client satisfaction and operational quality scores

Prosperity
Competitive salary based on your experience and skills starting at $80,000
Good Health
Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
Happiness
Paid holidays (including the day after Thanksgiving and Christmas Eve), plus 19 days of paid time off, for a total of 28 paid days off per year

Our Innovation Starts with YOU!

Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.