Operational Risk Intern Jobs in Davidson, NC (NOW HIRING)

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits: Enjoy seeing the world? Interns enjoy the same American Airlines travel privileges as regular full-time employees!

Supports the design, optimization, and ongoing management of HR technology and process workflows, with a focus on recruiting systems and automation. This role partners closely with the People Team, IT, and cross-functional stakeholders to enhance system functionality, streamline processes, and improve data-driven decision-making across the employee lifecycle. Assists in configuring and maintaining the iCIMS applicant tracking system, developing automations using tools such as Microsoft Power Platform, and supporting system enhancements, integrations, and reporting initiatives.

Through hands-on involvement in process mapping, workflow design, and continuous improvement efforts, this role helps drive efficiency, standardization, and scalability of HR systems and processes.  Contributes to the creation of system documentation and training materials to support end users and ensure successful adoption of new tools and capabilities.

Internship Overview: Role is ideal for college students seeking hands-on experience in HR technology, recruiting systems, and workflow automation within a dynamic aviation environment.

You will be challenged to think critically, solve problems, and contribute to impactful projects. Access to leadership and a strong network of peers will support your professional development throughout the program. Top-performing interns may be considered for full-time opportunities within Talent Systems, People, or related functions.

• Assists with configuration and maintenance of iCIMS workflows, including job templates, approval processes, and candidate pipelines.
• Supports the design and build of automations (e.g., Power Automate, system triggers, notifications) to streamline people team processes.
• Partners with stakeholders to analyze current processes and identify opportunities for efficiency and standardization.
• Helps develop and maintain system documentation and training materials for end users.
• Assists with reporting and data analysis to support recruiting operations and decision-making.
• Supports testing and implementation of system enhancements, integrations, and new features
• Participates in process mapping and workflow design sessions.
• Collaborates with cross-functional teams including Recruiting, Employee Relations, Leave of Absence, IT, and Communications to support system-driven initiatives.
• Contributes to continuous improvement efforts by identifying and recommending process or system enhancements.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

• Currently pursuing a degree in Information Systems, Business, HR, Data Analytics, or a related field.
• Strong interest in HR systems, automation, and process improvement.
• Analytical mindset with attention to detail and problem-solving skills.
• Ability to learn new systems and tools quickly.
• Strong communication skills, with the ability to explain technical concepts clearly.
• Experience with or exposure to tools such as:
  • iCIMS (preferred but not required)
  • Microsoft Power Platform (Power Automate, Power Apps)
  • Excel or other data tools
  • Copilot (preferred but not required)
• Ability to manage multiple tasks in a fast-paced environment.
• Must be able to read, speak and write in English.
• If hired, you must be able to demonstrate authorization to work permanently in the U.S.

Delegation: In absence, responsibilities delegated to Director of Crew Recruiting and Systems.

Supervisory Responsibility: This is not a supervisory position.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 and pre-employment drug screen.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.