ZipRecruiter

Log In

1

Operational Risk Associate Jobs in Springfield, MA

Gopuff

Operations Associate, Hartford, #69

Hartford, CT

$17.19/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the ...

Gopuff

Operations Associate, Hartford, #69

Hartford, CT

$17.19/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the ...

Gopuff

Operations Associate, Hartford, #69

Hartford, CT · On-site

$17.19/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the ...

next page

Showing results 1-20

People also search for

All JobsOperational Risk Associate JobsOperational Risk Associate Jobs in Springfield, MA

Operational Risk Associate information

See Springfield, MA salary details

$11

$26

$53

How much do operational risk associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for operational risk associate in Springfield, MA is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $30.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operational Risk Associate, and why are they important?

To thrive as an Operational Risk Associate, you need strong analytical skills, knowledge of risk management frameworks, and a background in finance, business, or a related field. Familiarity with risk assessment tools, regulatory compliance systems, and certifications such as FRM or CRISC is often required. Attention to detail, problem-solving ability, and effective communication are vital soft skills for identifying risks and collaborating with teams. These skills ensure accurate risk identification, regulatory compliance, and the development of strategies to mitigate operational losses.

What are the typical challenges an Operational Risk Associate faces when working with cross-functional teams?

Operational Risk Associates often collaborate with departments such as compliance, audit, IT, and business operations to identify and mitigate potential risks. One common challenge is ensuring clear communication and alignment across teams with different priorities and risk tolerances. Additionally, navigating data inconsistencies and varying risk awareness levels can make it difficult to implement standardized controls. Building strong relationships and maintaining open channels for feedback help address these challenges and foster a proactive risk culture.

What does an Operational Risk Associate do?

An Operational Risk Associate is responsible for identifying, assessing, and helping to mitigate risks that could impact a company's day-to-day operations. They work to ensure that processes, systems, and controls are in place to minimize the likelihood and impact of operational failures, such as fraud, system breakdowns, or regulatory breaches. Their duties often include risk assessments, incident reporting, data analysis, and supporting the implementation of risk management policies and procedures. Operational Risk Associates frequently collaborate with other departments to raise awareness and promote a strong risk culture within the organization.

What is the difference between Operational Risk Associate vs Credit Risk Analyst?

AspectOperational Risk AssociateCredit Risk Analyst
Required CredentialsBachelor's degree, certifications like FRM or ORMBachelor's degree, certifications like CFA or FRM
Work EnvironmentFinancial institutions, risk management teamsBanking, lending institutions, credit departments
Employer & Industry UsageUsed in risk management departments across finance sectorsCommon in banking and lending sectors for credit assessment
Comparison Search IntentUnderstanding risk management roles in operationsAssessing credit risk and loan viability

The Operational Risk Associate focuses on identifying and mitigating risks related to operational processes within financial institutions, while the Credit Risk Analyst specializes in evaluating the creditworthiness of borrowers. Both roles require similar certifications and work in risk-related departments, but their core responsibilities differ—one manages operational risks, the other assesses credit risks.

What are popular job titles related to Operational Risk Associate jobs in Springfield, MA? For Operational Risk Associate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Operational Risk Associate jobs in Springfield, MA look for? The top searched job categories for Operational Risk Associate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Operational Risk Associate jobs? Cities near Springfield, MA with the most Operational Risk Associate job openings:
Operational Risk Associate jobs near you
Relationship Banker - Glastonbury, CT

Relationship Banker - Glastonbury, CT

M&T Bank

Glastonbury, CT • On-site

$22.61 - $37.67/hr

Full-time

Posted 20 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

65th of 141 rated banks

Job description

Overview:
Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
Primary Responsibilities:
  • Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
  • Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
  • Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
  • Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
  • Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
  • Establish trust with existing clients through proactive outreach regularly
  • Schedule preset appointments for the following week and hold appointments each week
  • Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
  • Perform customer servicing interactions.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Scope of Responsibilities:
The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.
The position is key driver of customer flow in the branch to support these activities.
The position services existing customers and grows the business through identifying sales opportunities with customers.
The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
OR
A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized individual with time management and prioritization skills
Demonstrated financial services product knowledge
Ability to communicate with tact and diplomacy with internal and external customers
Proficient with internet user-level technology
Education and Experience Preferred:
Associates degree
Notary public license
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heave objects weighing 5 lbs. to 30lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
Ability to use fax, telephone system, copier and other communication tools
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Glastonbury, Connecticut, United States of America

What M&T Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply