Operational Risk Associate Jobs in Chicopee, MA (NOW HIRING)

Join our dynamic team where your attention to detail and customer service excellence will directly impact our success in the Surety insurance market. This role offers a perfect blend of analytical work, client interaction, and operational problem-solving in a collaborative environment.
About the Role
As an Underwriting Associate, you'll be at the heart of our operational support system, ensuring smooth processes between our underwriting teams and clients. You'll apply your analytical mindset and service orientation to resolve complex issues and maintain excellent client relationships.
Key Responsibilities

• Review and analyze detailed source documents from external clients, applying standard guidelines to determine appropriate next steps
• Communicate effectively with colleagues and clients, providing timely responses to inquiries regarding files, records, and documentation
• Implement operational procedures while adhering to established Service Level Agreements for supported business units
• Collaborate on innovation by partnering in developing concepts, processes, and critical success factors
• Resolve discrepancies by researching issues and providing solutions to internal and external clients

About the Team
We work together to provide Operational support to the Underwriting functions of the North America Surety division. We handle tasks ranging from the review of incoming submissions to problem resolution with internal and external Clients. Underwriting Associates are known for their agility, dedication to customer service, and critical thinking skills.
About You
You thrive in detail-oriented environments where personal accountability matters. Your organizational skills allow you to complete work accurately and independently, while your adaptability helps you navigate changing priorities. You're eager to learn and appreciate variety in your daily work. Your interpersonal skills make you a valued team member who can build relationships across departments.
We are looking for candidates who meet these requirements:

• Bachelor's Degree or 4 years of equivalent work experience
• Demonstrated competency in proofreading and reviewing work with high attention to detail and accuracy
• Strong verbal, written, and analytical skills
• Proficiency with Microsoft Outlook, Word, Excel, SharePoint, and Microsoft Teams

These are additional nice to haves:

• Previous experience supporting Surety Lines (either Contract or Commercial)
• Experience in insurance operations or customer service roles
• Problem-solving mindset with the ability to work under pressure
• Experience with document management systems

The position location is flexible to our Kansas City, MO or Windsor, CT offices. Our company has a hybrid work model requiring at least three days in the office each week, with the option to work onsite full--time if preferred. This position is not eligible for full-time telework, relocation assistance or visa sponsorship.
The estimated base salary range for this position is $52,000 to $78,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re Corporate Solutions
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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Reference Code: 135973