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Operational Risk Associate Jobs in Chicopee, MA (NOW HIRING)

M&T Bank

Teller (Holyoke Northampton Branch)

Holyoke, MA · On-site

$18 - $26.21/hr

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank ...

M&T Bank

Teller (Holyoke Northampton Branch)

Holyoke, MA · On-site

$18 - $26.21/hr

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank ...

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Operational Risk Associate information

See Chicopee, MA salary details

$11

$26

$53

How much do operational risk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for operational risk associate in Chicopee, MA is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $30.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operational Risk Associate?

To thrive as an Operational Risk Associate, you need strong analytical skills, knowledge of risk management frameworks, and a background in finance, business, or a related field. Familiarity with risk assessment tools, regulatory compliance systems, and certifications such as FRM or CRISC is often required. Attention to detail, problem-solving ability, and effective communication are vital soft skills for identifying risks and collaborating with teams. These skills ensure accurate risk identification, regulatory compliance, and the development of strategies to mitigate operational losses.

What are the typical challenges an Operational Risk Associate faces when working with cross-functional teams?

Operational Risk Associates often collaborate with departments such as compliance, audit, IT, and business operations to identify and mitigate potential risks. One common challenge is ensuring clear communication and alignment across teams with different priorities and risk tolerances. Additionally, navigating data inconsistencies and varying risk awareness levels can make it difficult to implement standardized controls. Building strong relationships and maintaining open channels for feedback help address these challenges and foster a proactive risk culture.

What is the difference between Operational Risk Associate vs Credit Risk Analyst?

AspectOperational Risk AssociateCredit Risk Analyst
Required CredentialsBachelor's degree, certifications like FRM or ORMBachelor's degree, certifications like CFA or FRM
Work EnvironmentFinancial institutions, risk management teamsBanking, lending institutions, credit departments
Employer & Industry UsageUsed in risk management departments across finance sectorsCommon in banking and lending sectors for credit assessment
Comparison Search IntentUnderstanding risk management roles in operationsAssessing credit risk and loan viability

The Operational Risk Associate focuses on identifying and mitigating risks related to operational processes within financial institutions, while the Credit Risk Analyst specializes in evaluating the creditworthiness of borrowers. Both roles require similar certifications and work in risk-related departments, but their core responsibilities differ—one manages operational risks, the other assesses credit risks.

What does an Operational Risk Associate do?

An Operational Risk Associate is responsible for identifying, assessing, and helping to mitigate risks that could impact a company's day-to-day operations. They work to ensure that processes, systems, and controls are in place to minimize the likelihood and impact of operational failures, such as fraud, system breakdowns, or regulatory breaches. Their duties often include risk assessments, incident reporting, data analysis, and supporting the implementation of risk management policies and procedures. Operational Risk Associates frequently collaborate with other departments to raise awareness and promote a strong risk culture within the organization.
What are the most commonly searched types of Operational Risk jobs in Chicopee, MA? The most popular types of Operational Risk jobs in Chicopee, MA are:
Operational Risk Associate jobs near you
Infographic showing various Operational Risk Associate job openings in Chicopee, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,873 per year, or $26.4 per hour.

Teller (Holyoke Northampton Branch)

M&T Bank

Holyoke, MA • On-site

$18 - $26.21/hr

Full-time

Posted 14 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 170 rated banks

Job description

Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Holyoke, Massachusetts, United States of America

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