Operational Risk Analyst Jobs in Phoenix, AZ (NOW HIRING)

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

A GSOC Loss Prevention Risk Analyst plays a critical role in Global Physical Security and Loss Prevention strategy by conducting remote investigations, process audits, alarm monitoring, and video surveillance from the Centralized Resource Center (CRC). This role supports operations across AMER by identifying risks, investigating losses, analyzing process gaps, and driving actionable recommendations to strengthen security and compliance

Unlock Your Potential: Explore a Career in Security Excellence!

Now hiring a Security Professional - GSOC Risk Analyst

Pay Rate $30.00 per hour  

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Actively monitor and effectively respond to all incoming requests for assistance, and monitor and assess potential risks, dangers, and incidents that may disrupt employee's well-being, safety, and business continuity
• Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures
• Actively monitor all tools and resources provided to identify and assess possible incidents; maintain proficiency with tracking and communications platform
• Conduct video camera review to support investigations on UTR (Under the Roof), pilferage, and shrinkage cases with reference to system reports, and process validations.
• Monitor recorded video feeds to identify potential theft/fraud activities.
• Document investigative findings with clear evidence, timelines, and root cause analysis.
• Partner with field Loss Prevention (LP) teams to support on-ground investigation and resolution
• Execute process audits to ensure compliance with LP, safety, and operational SOPs.
• Identify systemic gaps and process deviations that may contribute to loss or associate safety incidents.
• Provide actionable recommendations to stakeholders for remediation.
• Track closure of audit findings and escalate unresolved issues as per SOP.
• Collaborate with LP, Operations, Safety, and ACES teams to ensure alignment on investigation outcomes and preventive actions.

Minimum Requirements:

• Be at least 21 years of age for unarmed roles.
• Possess a high school diploma or equivalent, or 5 years of verifiable experience.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Proven analytical and problem-solving skills with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word) and ability to work with reporting tools.
• Good written and verbal communication skills in English.
• Ability to handle confidential information with integrity and professionalism.
• Ability to work in a 24/7 environment, including rotational shifts, weekends, and holidays.
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Experience in video camera, CCTV monitoring, alarm management systems, or centralized command/control room operations.
• Knowledge of supply chain, logistics, or warehousing operations.

PREFERRED QUALIFICATIONS:

• Prior military or law enforcement experience with an emphasis on Loss Prevention and Investigation.
• Bachelor's degree (preferred)
• Knowledge of supply chain, logistics, or warehousing operations.
• Wicklander-Zulawski experience/certification 

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.