Operational Risk Analyst Jobs in Jacksonville, FL

Requisition No: 881394 

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60073727

 Pay Plan: SES

Position Number: 60073727 

Salary:  $58,000.00 

Posting Closing Date: 08/24/2026 

Total Compensation Estimator Tool

Hearing Officer Supervisor

(Senior Management Analyst Supervisor)

Department of Children and Families

Open Competitive

Driver's License required

Salary: $58,000.00 annually

Education: Bachelor's degree preferred or minimum of 4 years experience 

What you will do:

This position reports to the Chief of the Office of Appeal Hearings and is responsible for the selection, training and supervision of operations review specialists who conduct administrative hearings for the Department's public assistance and child welfare programs, the Agency for Persons with Disabilities (APD) Medicaid Waiver program, the Department of Revenue's Child Support, the Department of Elder Affairs, and Nursing Home Discharges. 

How you will make an impact:

• Monitor performance of the hearing officers to ensure compliance with state initiatives and federal deadlines.  Monitor the disposition of the hearings to ensure that correct procedures are followed, proper legal authorities are followed, and decisions are made on a consistent basis.
• Communicate regularly with the hearing officers, districts and operations staff to improve the effectiveness of the office and/or to discuss and resolve problem areas.
• Provide technical assistance to staff in applying and interpreting hearing procedures and the Department's and APD's program policies for complex case situations.  Develop and provide training for staff as problems arise or when rules and regulations change for all programs.  Conduct hearings in accordance with procedural guidelines to assist field staff in training, for special cases or as workload requires.
• Research, review, analyze and maintain an up-to-date knowledge of the various programs, including pertinent statutes, court decisions, Florida Administrative Rules, federal regulations and the department's interpretation of such authorities.  Assist the Chief in developing policies, procedures and guidelines for the operation of the hearings process in accordance with federal and state laws and regulations.
• The position is responsible for handling human resource issues for subordinate positions including hiring, evaluating, terminating and taking disciplinary actions in accordance with approved personnel practice.  Complies with and monitors compliance (when applicable) of the mandatory requirements in Section 215.422, Florida Statutes, and Chapter 3A-24, Florida Administrative Code.
• Responsible for an equitable distribution of the workload to the hearing officers through round robin distribution.  Necessary adjustments are reviewed with the Chief and coordinated with the other supervisors.
• Performs other related duties as assigned.
• This position may travel as required.

Qualifications:

• Bachelor's degree or equivalent experience in public assistance programs.  Master's degree or JD preferred.
• Experience as a Hearing Officer utilizing the Uniform Rules of Administrative Procedure.
• Experience making eligibility determinations for applicants of public assistance.
• Supervisory and management experience
• Valid Driver License.

Knowledge, Skills, and Abilities:

• Writing

• Communicating effectively with others in writing as indicated by the needs of the audience
• Reading Comprehension
• Understanding written sentences and paragraphs in work related documents
• Speaking
• Talking to others to effectively convey information
• Problem Identification
• Identifying the nature of problems
• Information Gathering
• Knowing how to find information and identifying essential information
• Active Listening
• Listening to what other people are saying and asking questions as appropriate
• Utilization of equipment and software required for the position
• Knowledge of administration and management techniques
• Ability to monitor processes
• Ability to make decisions and solve problems
• Ability to organize and prioritize

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you're never more than 60 miles from a body of saltwater.  And if the beach isn't your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work - Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.