Operational Program Manager Jobs in Milwaukee, WI

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

Are you passionate about making a difference in the lives of others? Do you enjoy guiding and supporting individuals in a therapeutic, team-based environment? Genesee Lake School, a MyPath Company, provides residential, educational, and community-based services for children and young adults with emotional, behavioral, and developmental challenges. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve.

Job Summary:

We are currently seeking a dedicated and experienced Program Manager to oversee day-to-day operations and lead a team of Direct Support Professionals and an Assistant Program Manager at one of our residential sites. This key leadership role ensures quality care and support for students by coordinating staff, collaborating with interdisciplinary teams, and actively engaging with students in school, home, and community settings. Ideal candidates will be hands-on leaders who thrive in dynamic environments and have a passion for team development, therapeutic support, and making a meaningful impact.

Key Responsibilities:

Team Leadership & Staff Supervision

• Supervise and mentor DSPs and Assistant Program Manager through coaching, modeling, and performance feedback

• Facilitate team meetings and conduct regular 1:1 check-ins with staff

• Participate in hiring, onboarding, training, and performance evaluation processes

• Coordinate staff schedules to ensure adequate coverage and adherence to staffing ratios

Student Support & Treatment Implementation

• Provide direct support to students across home, school, and community settings

• Teach and model daily living, self-care, social, and coping skills

• Support and implement individualized treatment plans (ITPs) and behavior plans in collaboration with interdisciplinary teams

• Participate in school classrooms and assist with educational goals and behavior management

Program Operations & Coordination

• Oversee daily routines, activity schedules, and special events

• Monitor and manage program supplies, budget tracking, and expense reporting

• Ensure documentation accuracy including communication logs, incident reports, data collection, and treatment progress

• Assist with medication reviews and report behavioral observations

Communication & Compliance

• Maintain open communication with internal teams, including teachers, therapists, and leadership

• Ensure a safe, clean, and supportive environment for students and staff

• Adhere to all safety protocols, regulatory guidelines, and company policies

• Promote a respectful, team-focused culture centered on student growth and staff success

Schedule

• Full-time, primarily 1st or 2nd shift with flexibility to meet program needs

• Includes rotating weekends, holidays, and on-call duties

• Must be responsive to coverage needs and emergencies

Comprehensive Employee Benefits Package

At Genesee Lake School, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes:

Financial & Retirement Benefits

• 401(k) Retirement Plan with MyPath Financial Wellness Resources

• Employee Stock Ownership Plan (ESOP)

• On-demand Access to Earned Wages

• Student Loan Pay Down Assistance

• Tuition Reimbursement

Health & Wellness

• Medical, Prescription, Dental, and Vision Plans

• Flexible Spending Accounts (FSA)

• Life & Disability Insurance

• Voluntary Life Insurance Options

• Accident, Critical Illness, and Hospital Indemnity Insurance

• My Voyage Wellness Program

Work-Life Balance & Additional Perks

• Paid Time Off (PTO) Accrual

• Employee Assistance Program (EAP)

• Childcare Search Assistance

• Employee Discount Program via PerkSpot

• Pet Insurance Discount

We value our employees and are dedicated to providing meaningful benefits that enhance our owners lives.

Qualifications:

Education & Experience:

• High school diploma or GED required; bachelor's degree in social or behavioral science preferred

• At least 3 year of experience in a residential or behavioral setting, with at least 1 year of supervisory experience required

• Previous supervisory experience strongly preferred

Required Skills & Attributes:

• Strong leadership and team collaboration skills.

• Ability to maintain a calm and effective demeanor in emergency and stressful situations.

• Capable of managing competing priorities and making decisions independently.

• Strong communication skills, both written and verbal.

• Ability to work independently and as part of a team to deliver high-quality care.

• Ability to effectively implement approved physical intervention techniques.

Additional Requirements:

• Must be at least 21 years old.

• Must possess a valid Driver's License and have an acceptable driving record.

• Willingness to work with residents in a variety of settings, including community outings

• Ability to meet physical requirements, including lifting, mobility, and active supervision

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.