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Operational Program Manager Jobs in Charlotte, NC

Corning

Program Manager

Charlotte, NC · On-site +1

... operational, and capital-related workstreams. This role also plays a critical part in program governance at the divisional level. The Program Manager must be able to communicate high-level program ...

Blue Star Families

Program Manager

Concord, NC

$103K - $170K/yr

Confidently manage expectations, facilitate progress reviews, and negotiate technical or operational scope changes. * Financial & Risk Governance: Maintain absolute fiscal oversight of programs ...

RSM

Program Manager

Charlotte, NC · On-site

The Program Manager is responsible for leading the execution of experiential marketing programs ... Collaborate cross-functionally with account teams, operations, creative, production, logistics, and ...

RSM

Program Manager

Charlotte, NC · On-site

The Program Manager is responsible for leading the execution of experiential marketing programs ... Collaborate cross-functionally with account teams, operations, creative, production, logistics, and ...

Honeywell

Program Manager

Charlotte, NC · Hybrid

Drive improved yield, lower emissions, and optimized performance across industrial operations ... Escalation Management - Serve as the primary point of contact for escalated issues, coordinating ...

Honeywell

Program Manager

Charlotte, NC · Hybrid

Drive improved yield, lower emissions, and optimized performance across industrial operations ... Escalation Management - Serve as the primary point of contact for escalated issues, coordinating ...

A.P. Moller - Maersk

AI Program Manager

Charlotte, NC · On-site

... insights, operational gaps, and commercial needs into prioritized product and program roadmaps • Balance short-term impact with long-term capability building • Manage AI-Native Product ...

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Operational Program Manager information

See Charlotte, NC salary details

$39.1K

$106.9K

$154.8K

How much do operational program manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for operational program manager in Charlotte, NC is $106,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $129,400.00 per year, depending on experience, location, and employer.

How does an Operational Program Manager typically collaborate with cross-functional teams to achieve project goals?

Operational Program Managers regularly work with various departments such as finance, product, engineering, and HR to ensure program objectives are met efficiently. They facilitate communication between teams, align resources, and resolve any interdepartmental challenges that might arise. Effective collaboration often involves leading regular status meetings, setting clear expectations, and proactively addressing risks or roadblocks to keep projects on track. This cross-functional aspect is key to driving successful outcomes and requires strong interpersonal and organizational skills.

How much do ops managers earn?

Operational Program Managers typically earn a median annual salary ranging from $80,000 to $130,000, depending on experience, industry, and location. Senior or specialized managers with certifications like PMP may earn higher salaries, and total compensation can include bonuses and benefits.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or industries like technology, finance, and manufacturing. Senior or executive-level operations managers with extensive experience and specialized skills may earn even higher compensation, including bonuses and stock options.

What is the difference between Operational Program Manager vs Project Coordinator?

AspectOperational Program ManagerProject Coordinator
CredentialsTypically requires a bachelor's degree; certifications like PMP or PgMP are commonUsually requires a bachelor's degree; certifications like CAPM are beneficial
Work EnvironmentOversees multiple projects and programs within an organization, often in corporate or government sectorsSupports project teams by coordinating tasks, schedules, and resources
Employer & Industry UsageUsed in industries like IT, healthcare, manufacturing, and government for managing complex programsCommon in all industries for assisting project teams and ensuring project tasks are completed

The Operational Program Manager focuses on managing multiple projects and strategic programs, ensuring alignment with organizational goals. In contrast, a Project Coordinator supports individual projects by coordinating activities and resources. Both roles require similar certifications and work in related environments, but the Program Manager has broader responsibilities overseeing entire programs.

Is being a TPM a good career?

A Technical Program Manager (TPM) is a strategic role that involves coordinating cross-functional teams to deliver complex projects, often requiring strong communication, technical knowledge, and project management skills. It can be a rewarding career with opportunities for advancement into leadership positions, and it typically offers competitive salaries and job stability. Success in this role depends on technical expertise, organizational ability, and experience with tools like Agile and Scrum methodologies.

What does an Operational Program Manager do?

An Operational Program Manager oversees the planning, execution, and optimization of programs within an organization to ensure they align with business goals. They coordinate between different departments, manage resources and budgets, and monitor program performance to ensure timely delivery and quality outcomes. Their responsibilities also include identifying risks, implementing process improvements, and reporting to stakeholders on program status and results. Effective Operational Program Managers possess strong leadership, communication, and problem-solving skills.

What does an operations program manager do?

An operations program manager oversees and coordinates multiple projects within an organization to ensure they align with strategic goals. They manage resources, monitor progress, and communicate with stakeholders, often using project management tools like MS Project or Jira. Strong leadership, organizational skills, and understanding of business processes are essential for this role.

What are the key skills and qualifications needed to thrive as an Operational Program Manager, and why are they important?

To thrive as an Operational Program Manager, you need strong project management expertise, analytical skills, and a background in business operations, often supported by a bachelor’s degree in business or a related field. Familiarity with project management software (such as Asana, Trello, or MS Project), data analysis tools, and certifications like PMP or Six Sigma are typically required. Outstanding communication, leadership, and problem-solving abilities set top performers apart in this role. These competencies are vital for efficiently overseeing programs, aligning teams, and achieving organizational objectives in dynamic environments.
What are popular job titles related to Operational Program Manager jobs in Charlotte, NC? For Operational Program Manager jobs in Charlotte, NC, the most frequently searched job titles are:
What job categories do people searching Operational Program Manager jobs in Charlotte, NC look for? The top searched job categories for Operational Program Manager jobs in Charlotte, NC are:
What cities near Charlotte, NC are hiring for Operational Program Manager jobs? Cities near Charlotte, NC with the most Operational Program Manager job openings:
Operational Program Manager jobs near you

Program Manager - Clinical Operations

Sagility

Concord, NC • On-site

Full-time

Posted 22 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

62nd of 70 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Program Manager will partner closely with clinical leaders, physicians, nurses, care managers, operations teams, analytics teams, and client stakeholders to improve member outcomes, optimize healthcare utilization, and enhance operational efficiency.

Job title:

Program Manager - Clinical Operations

Job Description:

Position Summary

The Program Manager - Clinical Operations is responsible for leading strategic programs and operational initiatives supporting Care Management, Utilization Management, Care Coordination, Population Health, and Value-Based Care services. This role will drive program execution, operational excellence, quality improvement, and performance outcomes across clinical operations while ensuring alignment with organizational goals and client expectations.

The Program Manager will partner closely with clinical leaders, physicians, nurses, care managers, operations teams, analytics teams, and client stakeholders to improve member outcomes, optimize healthcare utilization, and enhance operational efficiency.

Key Responsibilities

Program Leadership & Execution

  • Lead end-to-end management of clinical operations programs, including planning, implementation, monitoring, and optimization.
  • Manage multiple workstreams supporting care management, utilization management, transitions of care, chronic disease management, and population health initiatives.
  • Establish program governance, project plans, milestones, and performance metrics.
  • Ensure timely delivery of strategic initiatives while meeting quality, operational, and financial objectives.

Clinical Operations Management

  • Collaborate with clinical leadership to improve care management workflows and operational processes.
  • Drive initiatives focused on reducing avoidable admissions, readmissions, emergency department utilization, and total cost of care.
  • Support implementation and enhancement of clinical programs targeting high-risk and complex populations.
  • Ensure operational readiness for new client implementations, program expansions, and process transformations.

Population Health & Value-Based Care

  • Support value-based care initiatives through performance monitoring and outcome improvement strategies.
  • Utilize healthcare analytics to identify care gaps, risk trends, utilization patterns, and intervention opportunities.
  • Partner with quality and clinical teams to improve HEDIS, STAR, and other quality performance measures.
  • Monitor key population health metrics and recommend improvement actions.

Stakeholder & Client Management

  • Serve as a primary point of contact for internal and external stakeholders.
  • Facilitate collaboration across clinical, operational, technology, quality, and analytics teams.
  • Present program performance, operational updates, risks, and recommendations to leadership and clients.
  • Build strong relationships with healthcare payer, provider, and care management stakeholders.

Quality & Regulatory Compliance

  • Ensure adherence to NCQA, CMS, HIPAA, URAC, and client-specific requirements.
  • Support audit readiness and regulatory compliance activities.
  • Monitor operational quality metrics and implement corrective action plans when necessary.
  • Promote a culture of continuous quality improvement.

Performance Management & Analytics

  • Develop and monitor KPIs, operational dashboards, and program scorecards.
  • Analyze trends related to productivity, utilization, quality outcomes, and member engagement.
  • Identify opportunities for operational optimization through data-driven decision-making.
  • Provide executive-level reporting and actionable insights.

Risk & Change Management

  • Identify program risks, operational challenges, and process gaps.
  • Develop mitigation strategies and manage change initiatives across teams.
  • Ensure effective communication and stakeholder engagement throughout program implementation.

Required Qualifications

  • Bachelor's degree in Healthcare Administration, Nursing, Public Health, Life Sciences, Business Administration, or a related field.
  • 7+ years of experience in healthcare operations, care management, utilization management, population health, or clinical program management.
  • 3+ years of experience leading cross-functional programs or large-scale operational initiatives.
  • Strong understanding of healthcare payer and provider operations.
  • Experience working with clinical and operational performance metrics.

Preferred Qualifications

  • Master's degree (MBA, MHA, MPH, MSN, or equivalent).
  • PMP, Lean Six Sigma, PMP, or Healthcare Quality certifications.
  • Experience with Value-Based Care, Risk Adjustment, Population Health Management, HEDIS, STAR Ratings, or Care Management programs.
  • Familiarity with EMR/EHR systems, care management platforms, and healthcare analytics tools.

Core Competencies

  • Program & Portfolio Management
  • Clinical Operations Leadership
  • Population Health Management
  • Utilization & Care Management
  • Value-Based Care Strategy
  • Healthcare Analytics & Reporting
  • Process Improvement & Operational Excellence
  • Stakeholder & Client Management
  • Regulatory Compliance
  • Change Management
  • Strategic Thinking & Problem Solving

Key Performance Indicators (KPIs)

  • Program delivery within scope, timeline, and budget.
  • Improvement in care management and utilization outcomes.
  • Reduction in avoidable admissions and readmissions.
  • Enhanced quality measure performance (HEDIS, STAR, CMS metrics).
  • Client satisfaction and operational performance targets.
  • Operational efficiency and productivity improvements.
  • Compliance and audit readiness outcomes.

Sagility is an Equal Opportunity Employer/Vet/Disability

Location:

Work@Home USAUnited States of America

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