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Operational Program Manager Jobs in Rhode Island

Citizens

Program Manager - Digital Deposits

Providence, RI · On-site

$130K - $155K/yr

This role serves as the operational backbone of the Household Growth team, owning execution across ... manage variances to program plans and portfolio commitments Develop and execute action plans to ...

Citizens

Program Manager - Digital Deposits

Johnston, RI · On-site

$130K - $155K/yr

This role serves as the operational backbone of the Household Growth team, owning execution across ... manage variances to program plans and portfolio commitments Develop and execute action plans to ...

Citizens

Operational Risk Manager

Johnston, RI · On-site

The Operational Risk Manager has responsibility for independent review and credible challenge of the Front-Line Unit (FLU) risk management program. In support of the independent Operational Risk ...

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Operational Program Manager information

How does an Operational Program Manager typically collaborate with cross-functional teams to achieve project goals?

Operational Program Managers regularly work with various departments such as finance, product, engineering, and HR to ensure program objectives are met efficiently. They facilitate communication between teams, align resources, and resolve any interdepartmental challenges that might arise. Effective collaboration often involves leading regular status meetings, setting clear expectations, and proactively addressing risks or roadblocks to keep projects on track. This cross-functional aspect is key to driving successful outcomes and requires strong interpersonal and organizational skills.

How much is an operations manager paid?

The average salary for an operations manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.

What is the difference between Operational Program Manager vs Project Coordinator?

AspectOperational Program ManagerProject Coordinator
CredentialsTypically requires a bachelor's degree; certifications like PMP or PgMP are commonUsually requires a bachelor's degree; certifications like CAPM are beneficial
Work EnvironmentOversees multiple projects and programs within an organization, often in corporate or government sectorsSupports project teams by coordinating tasks, schedules, and resources
Employer & Industry UsageUsed in industries like IT, healthcare, manufacturing, and government for managing complex programsCommon in all industries for assisting project teams and ensuring project tasks are completed

The Operational Program Manager focuses on managing multiple projects and strategic programs, ensuring alignment with organizational goals. In contrast, a Project Coordinator supports individual projects by coordinating activities and resources. Both roles require similar certifications and work in related environments, but the Program Manager has broader responsibilities overseeing entire programs.

What is the minimum salary of an operations manager?

The minimum salary for an operations manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the salary range.

What does an Operational Program Manager do?

An Operational Program Manager oversees the planning, execution, and optimization of programs within an organization to ensure they align with business goals. They coordinate between different departments, manage resources and budgets, and monitor program performance to ensure timely delivery and quality outcomes. Their responsibilities also include identifying risks, implementing process improvements, and reporting to stakeholders on program status and results. Effective Operational Program Managers possess strong leadership, communication, and problem-solving skills.

What does an operations program manager do?

An operations program manager oversees and coordinates multiple projects and processes within an organization to ensure efficiency and alignment with strategic goals. They develop plans, manage resources, monitor progress, and communicate with stakeholders, often using project management tools like MS Project or Jira. Strong leadership, organizational skills, and understanding of business operations are essential for this role.

Is ops manager higher than GM?

An Operations Manager (Ops Manager) typically oversees daily business functions and processes within a specific department or area, while a General Manager (GM) usually has broader responsibility for overall company operations and strategic decision-making. In many organizations, the GM holds a higher position with more comprehensive authority, but roles can vary depending on the company's structure. The hierarchy depends on the company's size and organizational setup.

What are the key skills and qualifications needed to thrive as an Operational Program Manager, and why are they important?

To thrive as an Operational Program Manager, you need strong project management expertise, analytical skills, and a background in business operations, often supported by a bachelor’s degree in business or a related field. Familiarity with project management software (such as Asana, Trello, or MS Project), data analysis tools, and certifications like PMP or Six Sigma are typically required. Outstanding communication, leadership, and problem-solving abilities set top performers apart in this role. These competencies are vital for efficiently overseeing programs, aligning teams, and achieving organizational objectives in dynamic environments.
What job categories do people searching Operational Program Manager jobs in Rhode Island look for? The top searched job categories for Operational Program Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Operational Program Manager jobs? Cities in Rhode Island with the most Operational Program Manager job openings:
Operational Program Manager jobs near you
Program Manager - Digital Deposits

Program Manager - Digital Deposits

Citizens

Providence, RI • On-site

$130K - $155K/yr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Description

Program Manager, Digital Deposits

Role Overview

The Deposit Program Manager is a senior execution leader responsible for translating Citizens deposit and household digital growth strategy into disciplined, measurable delivery. This role serves as the operational backbone of the Household Growth team, owning execution across two to three concurrent digital sales oriented workstreams spanning acquisition, onboarding, and relationship deepening.

Operating at the intersection of strategy, execution, and performance management, this individual ensures complex cross functional initiatives move from concept to launch with clarity, accountability, and speed. The role is ideal for a seasoned digital program leader who thrives in matrixed environments, brings structure to ambiguity, and consistently delivers results in a regulated financial services environment.

Key Responsibilities

End to End Program Delivery

Own end to end delivery of multiple digital deposit growth initiatives from intake through launch and post launch performance tracking
Provide oversight and leadership on digital sales performance routines, metrics, and operating cadence
Contribute to the development of performance measures, goals, and success metrics
Influence and lead digital sales funnel health analysis and optimization opportunities
Plan and coordinate closely with line of business leaders, functional partners, and subject matter experts
Ensure business cases are developed for budgeting, planning, and tracking revenue and expenses
Proactively assess systems and processes to identify risks, gaps, and improvement opportunities
Build appropriate risk mitigation steps into delivery plans and execution
Recognize when issues require escalation and drive timely decision making
Lead cross functional teams of internal and external resources on a project basis
Analyze and manage variances to program plans and portfolio commitments
Develop and execute action plans to mitigate risks or resolve delivery issues
Prepare dashboard reporting to communicate program and portfolio health to senior leaders
Evaluate investment opportunities and tradeoffs to optimize program outcomes
Ensure delivery aligns with Citizens business priorities and risk framework
Drive structured follow ups, accountability, and issue resolution to maintain momentum

Program Leadership and Subject Matter Ownership

Act as the day to day subject matter expert for household growth delivery
Own workplan development, sequencing, and execution approach across initiatives
Coordinate internal teams, consultants, and specialists with clear ownership and timelines
Maintain integrated program roadmaps that visualize milestones, dependencies, risks, and timelines

Performance Management and Insights

Establish and manage delivery KPIs, milestones, and health metrics across all active workstreams
Monitor performance to identify risks, blockers, or underperformance early
Proactively drive path to green recovery plans when initiatives fall off track

Governance, Risk, and Planning

Support definition of program scope, milestones, and success metrics
Lead discovery and planning sessions to ensure initiatives are designed for efficient and compliant execution
Maintain strong documentation standards and a single source of truth across stakeholders

Executive Communication and Transparency

Develop concise, executive ready status updates, dashboards, and briefing materials
Clearly communicate progress, risks, tradeoffs, and decision points using data driven narratives
Support leadership decision making through timely, accurate, and transparent reporting

Required Qualifications

Education

Bachelor's degree required
MBA or relevant advanced degree preferred
PMP, Agile, or related certification a plus, not required

Experience

8+ years of experience in digital program or project management, marketing delivery, product operations, or related roles within financial services
Experience supporting digital growth or digital sales initiatives strongly preferred

Skills

Proven ability to lead complex, cross functional programs in a highly matrixed organization
Strong execution mindset with a track record of delivering results amid competing priorities
Proactive manager who anticipates issues and resolves them before impacting delivery
Exceptional written and verbal communication skills with senior leadership exposure
Experience with Jira, Confluence, Tableau, and Adobe Analytics preferred, not required

Pay Transparency

The salary range for this position is $130,000 to $155,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including, but not limited to, work location, relevant skills, and experience.

Citizens offers competitive pay and a comprehensive benefits package including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. For additional details, visit https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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