Operational Program Manager Jobs in Connecticut (NOW HIRING)

Job Type
Full-time
Description
Program Manager
Family Options Inc.
Join Our Leadership Team and Make a Meaningful Impact Every Day!
Family Options Inc. is seeking a passionate, organized, and results-driven Program Manager to oversee the daily operations of our residential programs serving individuals with intellectual and developmental disabilities. This is an exciting leadership opportunity for professionals who are committed to empowering others, developing high-performing teams, and creating positive outcomes for the individuals we support.
As a Program Manager, you will play a critical role in program leadership, staff development, quality assurance, regulatory compliance, healthcare coordination, and person-centered services. If you are a motivated leader who thrives in a fast-paced environment and is looking to advance your career in human services, healthcare, or residential management, we encourage you to apply.
Why Join Family Options?
? Leadership Growth Opportunities
? Rewarding and Purpose-Driven Career
? Supportive and Collaborative Team Environment
? Professional Development and Training
? Opportunity to Positively Impact Lives Every Day
? Competitive Compensation and Benefits
Position Overview
The Program Manager is responsible for overseeing the day-to-day operations of one or more 24-hour residential programs. This role ensures high-quality services, regulatory compliance, staff supervision, health and safety standards, and person-centered support for individuals receiving services.
The Program Manager works closely with the Program Director, clinical teams, families, healthcare professionals, and direct support staff to ensure exceptional care and successful program outcomes.
Key Responsibilities
Leadership & Staff Management

• Lead, supervise, mentor, and develop Direct Support Professionals and residential staff.
• Foster a positive, inclusive, and high-performance team culture.
• Participate in employee coaching, performance evaluations, and corrective action processes.
• Assist with recruitment, onboarding, training, and retention of quality staff.
• Ensure staff maintain required certifications, training compliance, and professional standards.

Program Operations & Quality Assurance

• Oversee daily residential operations to ensure quality care and service delivery.
• Ensure compliance with DDS regulations, agency policies, and state and federal requirements.
• Monitor program effectiveness and implement quality improvement initiatives.
• Maintain accurate records, reports, and documentation.
• Coordinate household maintenance, safety inspections, and emergency preparedness activities.

Individual Support & Advocacy

• Ensure individuals receive person-centered services that promote independence, dignity, and quality of life.
• Assist in developing, implementing, and monitoring Individual Service Plans (ISPs).
• Protect the rights, health, safety, and well-being of all individuals served.
• Monitor individual progress toward goals and ensure staff consistently implement support plans.

Healthcare & Medical Coordination

• Coordinate medical appointments and healthcare services.
• Collaborate with nurses, physicians, specialists, and interdisciplinary teams.
• Oversee medication administration and healthcare documentation.
• Ensure health-related needs are addressed promptly and effectively.

Compliance & Risk Management

• Manage incident reporting, investigations, and follow-up actions.
• Ensure timely completion of accident reports and required regulatory documentation.
• Conduct fire drills, emergency preparedness exercises, and safety training.
• Participate in the agency's on-call rotation and provide emergency leadership support as needed.

Community Engagement

• Promote community inclusion, recreational activities, and meaningful social opportunities.
• Support transportation needs and participation in community-based programs.
• Encourage individuals to achieve personal goals and maximize independence.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's Degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field preferred.
• Experience supervising staff in residential, healthcare, developmental disability, behavioral health, or human services settings preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience with staff scheduling, documentation, compliance, and program management.
• Valid Connecticut Driver's License with acceptable driving record.
• Ability to obtain and maintain Medication Administration Certification and other required trainings.
• Ability to participate in an on-call rotation and respond to emergencies when necessary.

Ideal Candidate
We are looking for a compassionate leader who:

• Inspires and develops others.
• Builds strong relationships with staff, families, and community partners.
• Maintains high standards of accountability and professionalism.
• Demonstrates excellent organizational and time-management skills.
• Is passionate about improving the lives of individuals with intellectual and developmental disabilities.

Apply Today!
If you are ready to lead a dedicated team, advance your career, and make a lasting difference in the lives of others, we invite you to apply and become part of the Family Options Inc. leadership team.
Requirements
COMPETENCIES:
Successful completion of Medication Certification program
Successful completion of PMT, CPR and First Aide training program
Valid CT. drivers license with a satisfactory driving record
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
EDUCATION AND/OR EXPERIENCE:
High school diploma or General Education Degree (GED); and two years experience working with individuals with developmental disabilities and or behavior issues; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret English documents such as safety rules, maintenance instructions, medical reports and procedure manuals. Ability to write routine reports and correspondence in English.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Able to interpret data and develop and interpret graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 75 pounds and may be required to exert in excess of 100 lbs. of force when needing to initiate physical restraint procedures (training provided).
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions
Salary Description
$23- $25 per hour