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Operational Manager Jobs in Cleveland, OH (NOW HIRING)

Kinnect

Operations Manager

Cleveland, OH

$75K - $82K/yr

The Operations Manager identifies opportunities to improve efficiency, strengthen systems, and ... By providing timely insights, analysis, and operational information, this role supports the Chief ...

CVS Health

Operations Manager

North Olmsted, OH

$19 - $29/hr

... operational and service improvement 2. Customer Service Assist customers with their questions ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Berea, OH

$19 - $29/hr

... operational and service improvement 2. Customer Service Assist customers with their questions ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Twinsburg, OH

$19 - $29/hr

... operational and service improvement 2. Customer Service Assist customers with their questions ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

New

CVS Health

Operations Manager

Westlake, OH · On-site

$19 - $29/hr

... operational and service improvement 2. Customer Service Assist customers with their questions ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Westlake, OH · On-site

$19 - $29/hr

... operational and service improvement 2. Customer Service Assist customers with their questions ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

North Royalton, OH

$19 - $29/hr

... operational and service improvement 2. Customer Service Assist customers with their questions ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

H Cap Connect, LLC

Operations Manager

Avon, OH · On-site

Operations Manager Location: Avon, Ohio Industry: Wealth Management / Tax Services Position Type ... Coordinate operational activities with custodians, vendors, and other business partners. * Support ...

Emerald Credit Union

Be Seen First

Operations Manager

Cleveland, OH · On-site

$56K/yr

This position collaborates closely with executive leadership by providing operational feedback ... As a working manager, the Operations Manager actively serves members by opening new accounts ...

Amazon

Operations Manager

Akron, OH

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Akron, OH

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Lynx EMS

EMS Operations Manager

Parma Heights, OH

$60K - $70K/yr

EMS Operations Manager Job Address: 6455 Pearl Rd., Parma Heights, Ohio 44130 Pay Range: $60K-$70K ... Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He ...

PrimeFlight Aviation Services

Operations Mgr

OH · On-site

Continuous analysis and improvement of operational processes to increase overall efficiency. RESPONSIBILITIES * Manage the delivery of services for customer airlines and airports in accordance with ...

DHL eCommerce

Operations Manager

Stow, OH · On-site

$74K - $98K/yr

Manage production, quality process and transportation in accordance with DHL's policies and ... Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.

New

Browns Fit

Operations Manager

Cleveland, OH · On-site

Implement operational procedures in the club and follow-up with compliance checks by monitoring ... Manage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours ...

Browns Fit

Operations Manager

Cleveland, OH · On-site

Implement operational procedures in the club and follow-up with compliance checks by monitoring ... Manage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours ...

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Operational Manager information

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How much do operational manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for operational manager in Cleveland, OH is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational manager, and why are they important?

To thrive as an Operational Manager, you need strong leadership, organizational, and analytical skills, typically supported by a bachelor's degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management software, and relevant certifications like PMP or Six Sigma is often required. Exceptional communication, problem-solving, and decision-making abilities help you lead teams and drive process improvements. These competencies are essential to ensure efficient operations, achieve business objectives, and foster a productive work environment.

How does an operational manager typically collaborate with other departments to drive organizational success?

Operational Managers play a key role in cross-departmental collaboration, regularly working with teams such as finance, HR, sales, and logistics to ensure seamless business operations. They often coordinate meetings to align departmental goals, troubleshoot workflow bottlenecks, and implement process improvements. Effective communication and strong project management skills are essential, as Operational Managers must balance diverse priorities and foster a culture of cooperation. This collaboration not only helps achieve company objectives but also supports continuous improvement across the organization.

What is the difference between Operational Manager vs Operations Supervisor?

AspectOperational ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, strategic planning, and overall operational efficiencyManages daily activities of a specific team or department, ensuring tasks are completed
Required CredentialsBachelor's degree in Business, Management, or related field; often requires experience in operationsHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, cross-departmental collaborationOn-site, direct supervision of staff
Industry UsageCommon in manufacturing, logistics, retail, and service industriesTypically found in retail stores, warehouses, and hospitality sectors

Operational Managers focus on strategic oversight and managing multiple teams or departments, while Operations Supervisors handle day-to-day team supervision. Both roles are essential for smooth business operations but differ in scope and responsibilities.

What does an operational manager do?

An Operational Manager oversees the daily operations of a business or organization to ensure efficiency and effectiveness. Their responsibilities include managing staff, optimizing processes, implementing policies, and coordinating between different departments. They analyze performance data, solve operational problems, and work to improve productivity and quality. Operational Managers play a key role in achieving organizational goals by ensuring that all resources are used efficiently.

How much should an operational manager be paid?

The average salary for an operational manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.

What are the most commonly searched types of Operational jobs in Cleveland, OH?

The most popular types of Operational jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Operational Manager jobs?

Cities near Cleveland, OH with the most Operational Manager job openings:

Operational Manager jobs near you
Infographic showing various Operational Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,853 per year, or $21.6 per hour.

Operations Manager

Kinnect

Cleveland, OH

$75K - $82K/yr

Full-time

Re-posted 6 days ago

Job description

Overview of Kinnect
Kinnect is an Ohio-based non-profit organization dedicated to developing KinFirst strategies and delivering programs that strengthen kinship connections and inclusive support networks for families, young people, and children. Kinnect has spent 20 years collaborating with families, public agencies, and private providers to ensure young people and families have the belonging, resources, and relationships they need to thrive.
Kinnect’s purpose, vision, and guiding principles center family and kin and promote a KinFirst culture in every aspect of our service delivery and advocacy efforts for families, young people, and children. Kin is family, family is kin, and whether relationships involve relatives or chosen family connections, a KinFirst culture is the way we work and live each day.
Kinnect is proud to be a nationally recognized leader and pioneer in the field, which led to the development of KinnectU, a training, consulting, and replication branch of Kinnect, to provide these services to all child- and family-serving organizations. Our programs include the Ohio Kinship and Adoption Navigator (OhioKAN) program, Kinnect to Family (KTF), and Youth Centered Permanency Roundtables (YCPRT). Kinnect is grateful to receive support from a variety of sources, including contracts with government entities, partnerships with nonprofits, generous grants, and invaluable donations from foundations and private donors.
Position Summary
The Operations Manager is responsible for supporting the design and deployment of the operational infrastructure required to support Kinnect’s mission and strategic plan. In close partnership with the Chief Operating Officer, Kinnect’s leadership team and the Board, the Operations Manager will be accountable for aligning resources and processes to best achieve specific key performance indicators.
The Operations Manager plays a vital supportive role in ensuring the effective and mission-driven operation of the organization. This position works collaboratively across teams to foster a culture of trust, transparency, and shared accountability. The Operations Manager identifies opportunities to improve efficiency, strengthen systems, and streamline processes, while also helping to address operational challenges and gaps. By providing timely insights, analysis, and operational information, this role supports the Chief Operating Officer and leadership team in making informed decisions that advance the organization’s mission and strategic objectives. The Operations Manager is also responsible for the documentation, implementation, and ongoing maintenance of operational processes and procedures to support sustainability, compliance, and organizational effectiveness.
The Operations Manager should be highly motivated, able to handle a fast-paced work environment, ambiguity and manage multiple priorities successfully with a positive attitude and willingness to work through and manage change.
Essential Functions
  • Serve as a central point of contact for internal operations, ensuring effective communication across departments.
  • Directly supervise, coach, and support a team of Coordinators to ensure high performance, accountability, and professional growth.
  • Build processes and procedures that align with the goals of the organization.
  • In partnership with the Chief Operating Officer, works to support a high performing and team-oriented culture through effective policies/practices.
  • Work as a member of the leadership team to devise strategies and policies to meet the emerging demands of Kinnect.
  • Act as a primary point of contact with the technology vendor, regarding contract administration and compliance. Review, retain and communicate technology-related policies and procedures as developed by the vendor. Monitor user experience and suggest improvements.
  • Manage and monitor MOU process, service level agreements (SLAs), and contracts to assess compliance with organizational vendors. Address and resolve performance issues with vendors while building positive working relationships with vendors and contractors.
  • Consider the needs of external partners and internal team members and incorporate them into strategic plans and processes.
  • Monitor special projects to ensure bandwidth and quality.
  • Convene regular update meetings and follow up on issues that are not resolved.
  • Review vendor bills and assist in resolving issues as needed in partnership with the Office Coordinators and Finance Team.
  • Coordinate training activities, as needed.
  • Provide a strong executive presence and ability to interact with Board members.
  • Develop and implement new strategies and procedures.
  • Support the Chief Operating Officer and Program Directors in improving, developing, documenting and tracking of performance metrics for the organization.
  • Support facilities management that includes lease compliance, remote work arrangements, facilities maintenance, employee safety and health, space planning, and emergency procedures policy development and documentation.
Education and Qualifications
  • A Bachelor’s Degree with 3-5 years of professional experience in a related area
  • 3-5 years of demonstrated operations management experience, or non-profit management experience including compliance and reporting
  • Experience supervising and developing a strong team
  • Non-profit experience
  • A demonstrated track record of successful project management
  • Proficiency in Microsoft Office Suite, as well as experience working with accounting and payroll software and information management.
Working Conditions
  • First 90 days of employment will be performed in the Cleveland office with a flexible hybrid work arrangement to be coordinated thereafter.
  • Travel required, as needed. Must have access to own reliable transportation.
  • This job requires occasional overnight travel
  • Kinnect as an organization has a Hybrid Work Model that combines remote and on-site work at Kinnect, as well as routine on-site or in-person work with team members, partner sites, community events, and direct service in the field.
  • This role will utilize standard office equipment, provided by Kinnect
Hiring Process
The final candidate selected for the position will be required to undergo a criminal background check and drug screening. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal conviction(s) will be made before excluding an applicant from consideration.
Guiding Principles and Competencies
Partnership: Bringing our collective experience and skillsets to relationships that support our connectedness and achievement of our mission.
  • I build constructive and effective relationships to find common ground and solve problems
  • When I participate in teamwork, I will ensure that I am giving everyone accurate and timely information as needed to move forward on our common goals
  • I reprioritize when needed and create focus to strengthen partnerships throughout times of change
  • I strive to help people feel included, respected, and valuable about being a member of the team
Innovation: Continuous and dynamic process where creative ideas are valued, discussed, and implemented to significantly disrupt routing and prevailing structures.
  • I am willing to share my ideas, even the new and unique ones, when brainstorming, problem solving and in my daily work
  • I explore issues through a lens of equity and inclusion by co-creating solutions with people, not for people. I am committed to centering and elevating the voice of those we serve, whether it be families, youth, caregivers, team members or our partners. I am willing to design programs and solutions for the future we want to have.
  • When faced with challenges, I remain curious, look beyond the obvious and my own lens and perspective to push myself to look for multiple solutions even though I might not have all the answers. I am open to iterating and continuous learning
  • I choose to view failure as an opportunity to learn
Integrity: Having the courage to live the Kinnect values of dignity, respect and honesty.
  • I strive to be self-aware and open to feedback that allows for development and growth
  • I stay aligned with Kinnect’s values while maintaining flexibility to incorporate new ideas and perspectives
  • During difficult times, I strive to maintain composure, self-regulate, maintain my sense of self-awareness and stay in empathy when working through issues
  • I take responsibility for contributing to high quality and inclusive end results, for the good of the greater team
  • I take responsibility for my own boundaries, self-care, and rest so that I am able to engage meaningfully in my work at Kinnect
Outcome Focused: We strive to measure our work, to pivot, iterate, and improve to accomplish desired results.
  • I make time and space to assess process, progress, and results
  • I work with my team to make sure we all have up-to-date information so we can make accurate and informed decisions
  • I ask for what I need to be able to contribute and perform to the best of my ability
  • I keep families, youth, community partners and Kinnect team members in mind when creating goals and throughout the course of the project
Communicate Effectively: Develop and deliver communications using various methods that conveys a clear understanding of the unique needs of the different audiences we communicate with.
  • Attentively listens to others
  • Provides timely and helpful information to others across the organization
  • Encourages the open expression of diverse ideas and opinions
  • Ability to utilize multiples communication methods such as telephone, email, letters, reports, to name a few to share information and to keep people informed of progress or what is needed
Leadership Acumen:
Understands the complexities involved in organizational functioning as it relates to people, to overall strategy, and to policies/procedures. Is able to achieve high quality results through informed decision making and applying knowledge from experience, education and through partnerships.
  • Comfortably navigates through complex policies and processes
  • Successfully manages team related dynamics
  • Gains the confidence and trust of others through honesty, integrity, and authenticity
  • Understands the meaning and implications of key data indicators and decisions.
  • Interprets and applies data analysis to generate, evaluate, and act on strategic options and opportunities
Effective Team Development
Ability to build strong identity teams that are inclusive and can apply their diverse skills and perspectives to achieve common goals.
  • Creates a sense of belonging and strong team identity that allows members of the team to apply their diverse skills and perspectives to achieve common goals
  • Develops people to meet both their professional goals and the organization’s goals through coaching, feedback, exposure, and stretch assignments
  • Fosters innovation and learning from mistakes to support individuals and the team in achieving the mission and vision of the organization
  • Demonstrates self-awareness and actively seeks new ways to grow and be challenged
Administers and Supports Efforts to Achieve Goals
Provides leadership and direction to the team to ensure success in achieving common goals. Is able to provide appropriate support, guidance and accountabilities to achieving organizational goals.
  • Provides direction and delegation by planning and prioritizing work
  • Intervenes to remove obstacles when needed to achieve organizational goals
  • Holds self and others accountable to meet commitments and results
  • Focuses on continuous improvement by marshaling resources and orchestrating multiple activities to accomplish goals
  • Builds partnerships and works collaboratively with others to meet shared objectives
Manages Complexity and Innovation
Understands and is skilled in making sense of complex situations and challenges to effectively resolve issues. Has skills and an understanding on how to support the use of innovation and implementation science to understand opportunities and challenges that arise at the organizational level and within teams.
  • Asks questions and acquires information to make quality decisions that effectively solve problems
  • Adapts approaches to match different situations and shifting demands
  • Effectively builds formal and informal relationship networks inside and outside the organization to exchange ideas and resources
  • Cultivates innovation and actively learns through using both successes and failures as growth opportunities
Equal Opportunity Employment
Kinnect maintains a policy of nondiscrimination toward all employees and applicants for employment. All aspects of employment with us will be governed on the basis of competence and qualifications and will not be influenced in any manner by race, color, religion, gender, or gender identity or expression, age, sexual orientation, sexual expression or identity, national origin, physical, intellectual or emotional ability, marital or partnership status, parental or family status, medical or genetic status, veteran’s or disabled veteran status, in accordance with applicable federal, state and local laws governing nondiscrimination in employment. Employment Posters stating current regulatory and legal requirements are posted in Kinnect’s main office and on the intranet.
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