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Operational Manager Jobs in Amherst, MA (NOW HIRING)

Amherst College

Dining Operations Manager

Amherst, MA · On-site

$80K - $98K/yr

Dining Operations Manager Amherst Campus Full Time JR6590 Amherst has taken a leadership role among ... This position provides operational oversight and leads a diverse team in delivering welcoming ...

Amherst College

Dining Operations Manager

Amherst, MA · On-site

$80K - $98K/yr

The Dining Operations Manager is a full-time, year-round position. The expected salary range for ... This position provides operational oversight and leads a diverse team in delivering welcoming ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Walgreens

Pharmacy Operations Manager

Chicopee, MA · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Walgreens

Pharmacy Operations Manager

Chicopee, MA · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

... and operational excellence across your functional area (Inbound or Outbound). • Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear ...

Ecolab

Field Operations Manager

Springfield, MA · On-site

$77K - $117K/yr

As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail ...

Coreandmain

Mgr, Branch Operations I

Springfield, MA · On-site

$55K - $90K/yr

... operational performance, and analysis, planning and execution, distribution, fleet management, inventory management, vendor management, and leadership, including performance management. Provides ...

Core & Main

Mgr, Branch Operations I

Springfield, MA · On-site

$55K - $90K/yr

... operational performance, and analysis, planning and execution, distribution, fleet management, inventory management, vendor management, and leadership, including performance management. Provides ...

Core and Main LP

Mgr, Branch Operations I

Springfield, MA · On-site

$55K - $90K/yr

... operational performance, and analysis, planning and execution, distribution, fleet management, inventory management, vendor management, and leadership, including performance management. Provides ...

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Operational Manager information

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How much do operational manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for operational manager in Amherst, MA is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational manager, and why are they important?

To thrive as an Operational Manager, you need strong leadership, organizational, and analytical skills, typically supported by a bachelor's degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management software, and relevant certifications like PMP or Six Sigma is often required. Exceptional communication, problem-solving, and decision-making abilities help you lead teams and drive process improvements. These competencies are essential to ensure efficient operations, achieve business objectives, and foster a productive work environment.

How does an operational manager typically collaborate with other departments to drive organizational success?

Operational Managers play a key role in cross-departmental collaboration, regularly working with teams such as finance, HR, sales, and logistics to ensure seamless business operations. They often coordinate meetings to align departmental goals, troubleshoot workflow bottlenecks, and implement process improvements. Effective communication and strong project management skills are essential, as Operational Managers must balance diverse priorities and foster a culture of cooperation. This collaboration not only helps achieve company objectives but also supports continuous improvement across the organization.

What is the difference between Operational Manager vs Operations Supervisor?

AspectOperational ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, strategic planning, and overall operational efficiencyManages daily activities of a specific team or department, ensuring tasks are completed
Required CredentialsBachelor's degree in Business, Management, or related field; often requires experience in operationsHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, cross-departmental collaborationOn-site, direct supervision of staff
Industry UsageCommon in manufacturing, logistics, retail, and service industriesTypically found in retail stores, warehouses, and hospitality sectors

Operational Managers focus on strategic oversight and managing multiple teams or departments, while Operations Supervisors handle day-to-day team supervision. Both roles are essential for smooth business operations but differ in scope and responsibilities.

What does an operational manager do?

An Operational Manager oversees the daily operations of a business or organization to ensure efficiency and effectiveness. Their responsibilities include managing staff, optimizing processes, implementing policies, and coordinating between different departments. They analyze performance data, solve operational problems, and work to improve productivity and quality. Operational Managers play a key role in achieving organizational goals by ensuring that all resources are used efficiently.

How much should an operational manager be paid?

The average salary for an operational manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.
What are the most commonly searched types of Operational jobs in Amherst, MA? The most popular types of Operational jobs in Amherst, MA are:
What cities near Amherst, MA are hiring for Operational Manager jobs? Cities near Amherst, MA with the most Operational Manager job openings:
Operational Manager jobs near you
Infographic showing various Operational Manager job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,549 per year, or $21.9 per hour.

Dining Operations Manager

Amherst College

Amherst, MA • On-site

$80K - $98K/yr

Other

Re-posted 19 days ago

Amherst College rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

125th of 617 rated colleges and universities

Job description


Dining Operations Manager
Amherst Campus
Full Time
JR6590
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Dining Operations Manager position. The Dining Operations Manager is a full-time, year-round position. The expected salary range for this job opportunity is: $80,000 - $98,000.
The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information.
The Dining Operations Manager plays a critical leadership role within Amherst College Dining Services, supporting the College's mission by ensuring exceptional foodservice experiences in the Student Center and across campus dining environments. This position is responsible for communicating and executing the department's vision, mission, and goals while maintaining the highest standards of service, quality, and hospitality. This position provides operational oversight and leads a diverse team in delivering welcoming dining environments, accurate menu information, efficient service, and rigorous sanitation and safety practices.
The Dining Operations Manager is responsible for training, developing, and engaging service teams by providing the necessary tools, resources, and support to ensure their collective success. As dining operations are central to student life, supporting daily meals, social engagement, and special programs, this role requires a proactive, collaborative, and service-oriented approach to leadership. This position also takes appropriate actions to support a diverse workforce and actively contributes to the College's efforts to cultivate a respectful, inclusive, and welcoming work environment.
Work schedules vary significantly and are adjusted to meet the operational needs of the College. As a departmental leader, the Dining Operations Manager is expected to be available during periods of emergent or essential need, which may include evenings, weekends, and peak service times. This position is designated as providing essential services and may be required to report to work or remain on duty when the College is closed.
Summary of Responsibilities:
Operational Leadership & Oversight
  • Manage all daily foodservice operations within the Student Center and other campus dining venues, ensuring excellence in service, efficiency, and guest satisfaction. Provide leadership, direction, and support to service teams, reinforcing standards for food quality, portion control, presentation, and timely service. Ensure adherence to food safety protocols, sanitation practices, and standard operating guidelines (HACCP, allergen awareness, and Amherst College policies). Maintain accurate menu identifiers and transparency around dietary information for students, faculty, staff, and guests.

Staffing, Training & Development
  • Hire, train, supervise, schedule, and evaluate service staff across multiple dining spaces, fostering continuous improvement and team cohesion. Develop and deliver ongoing training in customer service, safety, equipment use, and departmental procedures. Support engagement, morale, motivation, and recognition of team members to maintain a productive and positive work culture.

Service Standards & Customer Experience
  • Monitor service flow, customer interactions, and feedback to ensure consistent, high-quality dining experiences in all operational areas. Predict and respond to service challenges, adjusting staffing or workflow as needed to maintain efficiency and guest satisfaction. Collaborate with culinary, production, and administrative teams to support menu execution, special dietary needs, and operational adjustments.

Financial, Administrative & Compliance Management
  • Oversee operational standards for cash handling, point-of-sale systems, and financial reconciliation. Review and approve timesheets, ensuring compliance with labor guidelines and accurate timekeeping. Maintain inventory and supply controls, track usage trends, and identify opportunities for cost savings or efficiency improvements. Ensure compliance with College policies, departmental procedures, and all relevant health and safety regulations.

Facilities, Equipment & Safety
  • Oversee maintenance and functionality of dining equipment and spaces in the Student Center and other dining locations. Submit and track work orders, coordinate vendor services, and ensure timely repairs to prevent disruptions. Evaluate space and equipment utilization to support long-term planning and improved workflow efficiency. Maintain strict cleanliness and sanitation standards at all times, both before and after service hours.

Campus Collaboration
  • Support college-wide and student-driven events by providing operational expertise, staffing coordination, and flexible service solutions. Adapt dining operations to accommodate special schedules, seasonal needs, visiting groups, and institutional initiatives. Proactively create and engineer excellent student and guest experiences through collaboration with departmental and campus partners.

Qualifications:
Required
  • High School Diploma or equivalent.
  • 7-10 years of progressive foodservice and operational management experience.
  • Equivalent work experience in lieu of minimum education and related experience; proven proficiency in math, reading, and writing.
  • A valid driver's license and successful credentialing is required in order to operate college vehicles.
  • Extensive knowledge of contemporary food trends.
  • Experience with P&L and financial accountability.
  • Proven leadership and coaching.
  • Strong written and verbal communication.
  • High-level interpersonal skills, including conflict management.
  • Proficiency with computer systems and technology.
  • SERVSafe certified.
  • Allertrain certified.
  • Successful completion of required reference and background checks.
  • An acceptable criminal offender records information (CORI) check.
  • Successful completion of pre-employment physical and lift test.

Preferred
  • Prior experience in collegiate or institutional food service.
  • Hospitality or culinary degree.
  • Sustainability experience.
  • Background in change management, process improvement, and SOP development.

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
To apply, visit https://apptrkr.com/7220281"">https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Dining-Operations-Manager_JR6590
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