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Operational Excellence Jobs in Worcester, MA (NOW HIRING)

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

Process Improvement & Operational Excellence * Lead cross-functional process improvement initiatives that improve customer experience, increase efficiency, reduce operational risk, and support ...

bluelinx

Operations Manager

Bellingham, MA · On-site

If you thrive on building strong relationships, leading experienced teams, and driving operational excellence across departments, this role is for you! Why BlueLinx? * $100,000 - $120,000

Pyramid Healthcare

VP Operations

Concord, MA

... operational excellence across our behavioral healthcare facilities. If you are a results-driven leader with a passion for expanding access to high-quality care, we want to hear from you! Key ...

BlueLinx Corporation

Operations Manager

Bellingham, MA · On-site

$100K - $120K/yr

If you thrive on building strong relationships, leading experienced teams, and driving operational excellence across departments, this role is for you! Why BlueLinx? * $100,000 - $120,000

SharkNinja

Manager, Media Operations (US)

Needham, MA · On-site

Process Management & Operational Excellence * Help manage workflows from campaign intake through launch and reporting. * Maintain SOPs, checklists, and process documentation to improve consistency.

Staples, Inc.

Manager Travel Operations

Framingham, MA · On-site

You will lead a team dedicated to supporting stores and field leadership, driving operational excellence through process improvement, business simplification, and program execution. This position ...

Sodexo

Food Operations Manager 2

Worcester, MA

$75K - $80K/yr

Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join a leadership role responsible for overseeing on-site food service operations and delivering ...

Sodexo

Food Operations Manager 2

Worcester, MA · On-site

$75K - $80K/yr

Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join a leadership role responsible for overseeing on-site food service operations and delivering ...

Sodexo

Food Operations Manager 2

Worcester, MA · On-site

$75K - $80K/yr

Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join a leadership role responsible for overseeing on-site food service operations and delivering ...

Sodexo

Food Operations Manager 2

Worcester, MA

$75K - $80K/yr

Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join a leadership role responsible for overseeing on-site food service operations and delivering ...

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Operational Excellence information

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How much do operational excellence jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for operational excellence in Worcester, MA is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.23 per hour, depending on experience, location, and employer.

What does an operational excellence professional do?

An Operational Excellence job focuses on improving business processes, efficiency, and overall performance by implementing best practices, data-driven decision-making, and continuous improvement methodologies like Lean or Six Sigma. Professionals in this role work to optimize workflows, reduce waste, and enhance productivity across various departments. They collaborate with leadership teams to drive a culture of continuous improvement and operational efficiency.

What are the key skills and qualifications needed for operational excellence?

To thrive in Operational Excellence, you need a solid understanding of process improvement methodologies (like Lean or Six Sigma), data analysis, and change management, often backed by relevant certifications such as Lean Six Sigma Green or Black Belt. Familiarity with analytical and process mapping tools like Microsoft Visio, Minitab, and ERP systems is highly beneficial. Exceptional communication, leadership, and problem-solving abilities are vital for driving cross-functional initiatives and engaging teams. These skills are crucial for identifying inefficiencies, implementing sustainable improvements, and fostering a culture of continuous improvement within an organization.

What types of projects or initiatives does someone in operational excellence typically lead or participate in?

Professionals in Operational Excellence are often involved in projects that focus on streamlining business processes, reducing waste, and increasing quality and efficiency across departments. Typical initiatives might include leading value stream mapping sessions, conducting root cause analyses, facilitating Kaizen events, and implementing new best practices or technologies to optimize workflow. These roles frequently require cross-functional collaboration with teams in production, quality, supply chain, finance, and IT to drive impactful change. Depending on the organization, you may also be responsible for training teams on process improvement methodologies and tracking the measurable results of these efforts.

What is an operational excellence role?

An operational excellence role involves improving business processes, increasing efficiency, and reducing waste within an organization. Professionals in this role often utilize methodologies like Lean, Six Sigma, or Kaizen and may hold certifications such as Lean Six Sigma Green Belt or Black Belt to drive continuous improvement initiatives.

What skills are needed for operational excellence?

Operational excellence professionals need strong analytical skills, problem-solving abilities, and knowledge of process improvement methodologies such as Lean, Six Sigma, or Kaizen. Effective communication, teamwork, and project management skills are also essential to implement and sustain continuous improvement initiatives.

What are the most commonly searched types of Operational Excellence jobs in Worcester, MA?

The most popular types of Operational Excellence jobs in Worcester, MA are:

What job categories do people searching Operational Excellence jobs in Worcester, MA look for?

The top searched job categories for Operational Excellence jobs in Worcester, MA are:

Operational Excellence jobs near you
Infographic showing various Operational Excellence job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,211 per year, or $21.3 per hour.

Customer Operations Manager

Spindrift

Newton, MA • On-site

$147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are
At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way-with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.
The Role
The Customer Operations Manager is responsible for strengthening the operational capabilities of the Customer Operations function while supporting day-to-day execution of customer order management. This role serves as the department's operational expert, partnering with Coordinators to resolve complex issues, build technical and process expertise, and continuously raise the team's overall capability.
Success is measured not only by resolving today's operational challenges, but by improving how the team operates tomorrow. The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales, Supply Chain, Logistics, Finance, IT, Warehousing, customers, and external logistics partners, this position helps ensure exceptional service, operational excellence, and continuous improvement across the order-to-cash process.
What You'll Own
Capability Building & Operational Support
  • Serve as the department's operational subject matter expert, providing guidance and support to Customer Operations Coordinators on complex order management, inventory, logistics, ERP, EDI, customer-specific requirements, and cross-functional issue resolution.
  • Act as the first point of escalation for complex order management, transportation, inventory and accounting issues, coordinating timely resolution across internal teams and external partners.
  • Build the technical and operational capability of the Customer Operations team through coaching, knowledge sharing, onboarding, training, and reinforcement of best practices.
  • Develop team expertise in ERP functionality, EDI transaction flows, customer portals, and operational processes to improve first-time resolution and overall execution.
  • Partner with Coordinators to balance workload and provide operational support during periods of high volume, customer implementations, product launches, and other business-critical initiatives.
  • Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted.

Process Improvement & Operational Excellence
  • Lead cross-functional process improvement initiatives that improve customer experience, increase efficiency, reduce operational risk, and support business scalability.
  • Identify opportunities to simplify workflows, eliminate manual effort, and standardize processes across the Customer Operations function.
  • Develop, maintain, and continuously improve SOPs, training materials, playbooks, and operational documentation that build long-term team capability.
  • Partner with Supply Chain, Sales, Logistics, Finance, IT, customers, and logistics partners on ERP enhancements, EDI connectivity, customer onboarding, systems implementations, and transaction troubleshooting.
  • Support implementation of new customers, products, distribution partners, and customer requirements by designing scalable operational processes.
  • Evaluate recurring operational issues to identify root causes and implement sustainable corrective actions rather than short-term fixes.
  • Monitor operational KPIs and use data to identify improvement opportunities, prioritize initiatives, and measure the effectiveness of process changes.
  • Champion a culture of continuous improvement, encouraging innovation, operational consistency, knowledge sharing, and adoption of new tools and technologies.

Requirements
Who You Are
  • 5+ years of experience in Customer Operations, Order Management, Logistics, Supply Chain Operations, or a related operational function.
  • Bachelor's degree in Business, Supply Chain, Operations, Finance, or related discipline preferred.
  • Demonstrated expertise managing and troubleshooting complex order-to-cash processes within ERP and EDI systems.
  • Experience working with customer portals, logistics partners, and trading partners to resolve order and shipment exceptions.
  • Proven ability to lead projects and influence cross-functional teams without direct authority.
  • Experience coaching, mentoring, or developing peers in a fast-paced operational environment.
  • Strong analytical, operational decision-making, and problem-solving skills.
  • Excellent written and verbal communication skills.

Working Conditions
  • Position is based in Newton, MA in Spindrift's HQ office.
  • Must work in HQ office 4 days a week.
  • Minimal travel required (less than 5%).

Benefits
Compensation & Benefits
Base Salary: $90,000-110,000, plus annual incentive
This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.
Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match

Paid holidays, vacation, sick, personal, and parental leave
  • Annual allowances for product, wellness, professional development, and social justice education
  • Voluntary life and disability coverage

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