Operational Engineer Jobs in Rochester, NY (NOW HIRING)

We are seeking a talented DevOps Engineer to join our professional services engineering team. You'll work directly with mid-sized clients to design, implement, and optimize AWS infrastructure solutions across multiple concurrent projects. This role requires a blend of technical expertise, project execution skills, and client-facing communication abilities as you help our clients leverage the power of the cloud to drive business growth.

 *This role has quarterly travel to our Rochester, NY Headquarters

Key Responsibilities:

• Design and implement scalable, secure AWS infrastructure using Infrastructure as Code (IaC) practices across multiple client engagements simultaneously.
• You'll build CI/CD pipelines, automate deployment processes, and establish monitoring and observability solutions that enable clients to operate efficiently in the cloud.
• Working closely with solutions architects and project managers, you'll translate client requirements into technical solutions while maintaining high standards for security, reliability, and performance.
• Collaborate with client technical teams to implement DevOps best practices, troubleshoot complex infrastructure issues, and provide knowledge transfer to ensure long-term success.
• You'll balance multiple project priorities, adapt to varying client environments, and contribute to our internal tooling and methodology improvements.
• Your work will directly support our AWS DevOps Competency and help clients achieve their digital transformation objectives.

Key Required Skills and Experience:

• AWS Platform Expertise
• 3+ years of hands-on experience with core AWS services including EC2, ECS/EKS, Lambda, RDS, S3, VPC, IAM, CloudWatch, and  Systems Manager
• Strong understanding of AWS networking, security groups, NACLs, and connectivity patterns
• Experience designing highly available, fault-tolerant architectures aligned with AWS Well-Architected Framework principles
• Knowledge of AWS security best practices and compliance frameworks (SOC 2, HIPAA, PCI-DSS)
• Infrastructure as Code
• Proficiency with Terraform or CloudFormation for infrastructure provisioning and management
• Version control expertise with Git and branching strategies
• Experience with workload migrations in AWS
• Experience in modernization of legacy applications to natively run on AWS
• Ability to create reusable, modular infrastructure code
• CI/CD & Automation
• Hands-on experience building and maintaining CI/CD pipelines using tools like Jenkins, GitLab CI, GitHub Actions, AWS CodePipeline, or CircleCI
• Strong scripting abilities in Python, Bash, or PowerShell
• Experience with build tools and artifact management
• Understanding of deployment strategies (blue/green, canary, rolling updates)
• Working knowledge of Docker containerization
• Experience with container orchestration platforms (Kubernetes/EKS, ECS)
• Understanding of service mesh and microservices patterns
• Familiarity with container security and image management
• Monitoring & Observability
• Experience implementing monitoring solutions using CloudWatch, Prometheus, Grafana, or Datadog
• Log aggregation and analysis using tools like ELK stack or CloudWatch Logs Insights
• Ability to establish SLIs, SLOs, and alerting strategies
• Experience with distributed tracing and application performance monitoring
• Professional Services Experience
• Demonstrated ability to manage multiple client projects simultaneously
• Strong verbal and written communication skills with both technical and non-technical stakeholders
• Experience documenting technical solutions, runbooks, and operational procedures
• Comfortable working in fast-paced, dynamic environments with shifting priorities
• Client-facing experience with ability to build trust and credibility

 

Preferred Qualifications

• Experience with serverless architectures and event-driven patterns (Lambda, Step Functions, EventBridge)
• Knowledge of database administration and performance tuning (RDS, Aurora, DynamoDB)
• Familiarity with security scanning tools and vulnerability management
• Background in Agile/Scrum methodologies
• Previous consulting or professional services experience
• Contributions to open-source projects or technical communities
• Experience with cost optimization and FinOps practices
• Knowledge of disaster recovery and business continuity planning

Certifications

AWS certifications demonstrate commitment to the platform and are highly valued at Innovative Solutions. While not all certifications are required at hire, you'll be expected to obtain relevant AWS certifications as part of your professional development:

Required Within First Year:

• AWS Certified Solutions Architect - Associate (or equivalent Associate-level certification) - Required upon hire or within 90 days
• AWS Certified DevOps Engineer - Professional - Required within 12 months of hire

 

Additional Valuable Certifications:

• AWS Certified Security - Specialty
• AWS Certified Advanced Networking - Specialty
• AWS Certified CloudOps Engineer - Associate
• Certified Kubernetes Administrator (CKA)
• HashiCorp Certified: Terraform Associate

 

Success Metrics

• Your success in this role will be measured by:
• Customer Satisfaction & Stakeholder Alignment - Building strong client relationships and delivering solutions that meet or exceed expectations
• Timely and On-Budget Delivery - Successfully managing project timelines and resource allocation across multiple engagements
• Technical Excellence - Implementing scalable, secure, and well-architected solutions that follow AWS best practices
• Knowledge Transfer - Effectively enabling client teams to operate and maintain solutions independently
• Continuous Learning - Obtaining AWS certifications and staying current with emerging cloud technologies
• Team Contribution - Contributing to internal tooling, documentation, and methodology improvements

 

What We Offer

• Opportunity to work with diverse clients across multiple industries
• Hands-on experience with cutting-edge AWS technologies and services
• Professional development support including AWS certification training and exam fees
• Collaborative team environment with 100+ cloud-certified professionals
• Career growth opportunities within a rapidly growing AWS Premier Tier Services Partner
• Exposure to complex, challenging projects that make a real business impact

 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.