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Operation Support Assistant information

What is an operation support assistant?

Operation Support Assistants are administrative professionals who provide vital support to ensure smooth daily operations within an organization. Their responsibilities often include handling communications, managing schedules, processing paperwork, and assisting various departments with logistical tasks. They play a key role in streamlining workflow, coordinating between teams, and maintaining organized records. This position typically requires strong organizational, communication, and problem-solving skills, as well as proficiency with office software.

What are the key skills and qualifications needed to thrive as an operation support assistant, and why are they important?

To thrive as an Operation Support Assistant, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, data entry tools, and sometimes experience with enterprise resource planning (ERP) systems is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These skills and qualities ensure efficient operational processes, timely support to teams, and effective coordination within the organization.

What are some common challenges faced by operation support assistants, and how can they be effectively managed?

Operation Support Assistants often juggle multiple administrative tasks while ensuring that daily operations run smoothly. Common challenges include managing shifting priorities, handling urgent requests from various teams, and maintaining accuracy under tight deadlines. To manage these effectively, it's helpful to develop strong organizational skills, maintain clear communication with team members, and proactively seek clarification on urgent tasks. Utilizing task management tools and regularly checking in with supervisors can also help keep workloads manageable and expectations clear.

What is the difference between Operation Support Assistant vs Customer Service Representative?

AspectOperation Support AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, operational departments, logistics centersCall centers, retail stores, service desks
Employer & Industry UsageLogistics, manufacturing, corporate operationsRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding operational support roles, job requirementsCustomer interaction, service skills, job duties

The Operation Support Assistant primarily focuses on supporting operational functions within organizations, often involving logistics, data management, and process coordination. In contrast, a Customer Service Representative interacts directly with customers to resolve issues and provide information. While both roles require strong communication skills and may share similar certifications, their work environments and core responsibilities differ significantly.

How much does an operation support assistant get paid?

The average salary for an operation support assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the industry. Entry-level positions may start lower, while experienced assistants or those in specialized environments can earn higher wages. Benefits and work hours can also influence overall compensation.

What cities in Indiana are hiring for Operation Support Assistant jobs?

Cities in Indiana with the most Operation Support Assistant job openings:

Field Operations Support Assistant

Evansville, IN • On-site

Service Corporation International
See more jobs at Service Corporation Internationalexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Prepares death certificates, prayer cards, veteran's paperwork, and marker monument placement paperwork.

  • Receives and processes payments, contracts, and orders for memorials and related products.

  • Greets families, responds to inquiries, and communicates client needs to staff.

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES 

  • Prepares death certificates, prayer cards and related documents
  • Completes required permits and or certificates
  • Prepares and processes Veteran’s Paperwork
  • Prepares marker monument placement paperwork
  • Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
  • Prepares and distributes daily schedules, reports, and documents
  • Receives and processes payments and contracts
  • Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
  • Orders office supplies
  • Oversees the processing of installation orders to grounds and maintenance departments
  • Processes accounts payable transactions
  • Assists with the preparation of obituaries
  • Assists Location Management, Sales, Family Service Counselors and payroll as needed
  • Acts as backup to Receptionist
  • Greets family members and friends
  • Communicates client family’s needs promptly and accurately to the appropriate staff member
  • Conveys a sense of concern and empathy with client family members at all times
  • Responds to customer inquiries via telephone, internet and in person
  • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

  • High School or equivalent

Experience

  • 1 - 2 years of experience in an office clerical or customer service capacity required 
  • Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
  • MS Office Suite experience preferred
  • Basic mathematics skills required
  • Good verbal and written communication skills
  • Strong organizational skills and detail oriented
  • High level of compassion and integrity
  • Ability to maintain confidentiality
Postal Code: 47714 Category (Portal Searching): Administration and Clerical Job Location: US-IN - Evansville

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

Pay

Benefits

Hours and flexibility

Workplace

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